Fritz.box reporting "Timeout during PPP negotiation" as connection dies

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Fritz.box reporting "Timeout during PPP negotiation" as connection dies

nuke737

54 posts

Master Geek
+1 received by user: 3

ID Verified

#258647 14-Oct-2019 19:07

I'm getting connection issues with my Fritz.box 7390 with the internet coming and going intermittently in the past week or so. The only sign of distress is the "Timeout during PPP negotiations" in my Fritz.box log. Is the problem on my end?

vexxxboy

4336 posts

Uber Geek
+1 received by user: 2072

#2337008 14-Oct-2019 19:50

is it at the same time when it does it.

Common sense is not as common as you think.

NickMack

977 posts

Ultimate Geek
+1 received by user: 831

Trusted

In memoriam

Lifetime subscriber

#2337432 15-Oct-2019 14:22

Give Customer care a call on 0800 022 022 and talk to them about a line test. Since it's a 7390, are you on adsl or maybe vdsl? Have you plugged any new devices into your phone jacks at home? Try removing all apart from the router to eliminate any causes, then try re-introducing. If you're a little savvy, re-punching down/terminating your jack points maybe worth a go.

Nick.

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz