Contract resigned customers, Is 2Degrees charging you correctly?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Contract resigned customers, Is 2Degrees charging you correctly?

Stacy88

84 posts

Master Geek
+1 received by user: 3

#260171 14-Nov-2019 12:05

Hi all,

So I've been with 2Degrees ultimate fibre unlimited plan 900/400mbps $110 per month broadband for some time now (1year) and have resign the contract for another year which 2D granted me Amazon prime free for 1 year with Half-Price Broadband Plan for 1 month. However, I noticed that my latest bill, 2Degrees is charging me $67.50...not $42.50..? Is anyone else being charged this? Tried reaching 2D agent, but no response and it's been 50 hours now. Screenshot below:

P.s. I was going to PM @rugrat to see how his offer is going with 2D but it seemed like he did not go along with it.

c0ld

234 posts

Master Geek
+1 received by user: 69

#2353192 14-Nov-2019 12:12

That plan is only $85 (if you don't have a pay monthly mobile with them) for new customers. Maybe they've only credited 1/2 month plan fee on that promo price (2 x $42.50 = $85 which makes sense), even though as an existing customer you still pay the $110 per month. Sure they'll fix up the extra $12.50 one-off credit if you let them know.

Stacy88

84 posts

Master Geek
+1 received by user: 3

#2353200 14-Nov-2019 12:22

c0ld:

That plan is only $85 (if you don't have a pay monthly mobile with them) for new customers. Maybe they've only credited 1/2 month plan fee on that promo price (2 x $42.50 = $85 which makes sense), even though as an existing customer you still pay the $110 per month. Sure they'll fix up the extra $12.50 one-off credit if you let them know.

Heyyyy thanks for the reply. Ah I see. Though, since I pay $110 per month. With the half price (50%) discount offer from 2D, I should be charge for this month "$55.00" ($110 - 50%)? Do you think I should just go ahead and manually pay $55.00 even though the bill is asking for $67.50? I'm a good customer but I don't want to pay for an incorrect price.

c0ld

234 posts

Master Geek
+1 received by user: 69

#2353201 14-Nov-2019 12:26

If they credit the $12.50 you'll only need to pay the $55 regardless so best bet is get confirmation the remaining credit has been applied. @2degreescare may be able to help if you're having no luck on standard support channels.

jonathan18

7415 posts

Uber Geek
+1 received by user: 2850

ID Verified

Trusted

#2353215 14-Nov-2019 12:53

Ah, thought this thread was to do with quitting a contract (resigning) as opposed to renewing it (re-signing)!

Call me a pedant, but this is a perfect example of how important a little ol' hyphen can be...

Mods - any chance you can add the hyphen to the thread title?

Stacy88

84 posts

Master Geek
+1 received by user: 3

#2353216 14-Nov-2019 12:59

c0ld:

If they credit the $12.50 you'll only need to pay the $55 regardless so best bet is get confirmation the remaining credit has been applied. @2degreescare may be able to help if you're having no luck on standard support channels.

Thank you for the quick reply. Ah I see. Cause my bill atm is over the due date so that's why I'm wanting to do a manual payment on $55.00 (half price charge) now. Yep, I did contact 2D prior to my bill due date but no response. Hopefully @2degreescare can help me out. Sorry to be a nuisance but do I just wait for them (@2degreescare) to reply here or do I have to PM them directly?

Stacy88

84 posts

Master Geek
+1 received by user: 3

#2353217 14-Nov-2019 13:00

jonathan18:

Ah, thought this thread was to do with quitting a contract (resigning) as opposed to renewing it (re-signing)!

Call me a pedant, but this is a perfect example of how important a little ol' hyphen can be...

Mods - any chance you can add the hyphen to the thread title?

Woops sorry for the typo error.

Lego

Shop now for Lego sets and other gifts (affiliate link).

c0ld

234 posts

Master Geek
+1 received by user: 69

#2353218 14-Nov-2019 13:08

Stacy88:

Thank you for the quick reply. Ah I see. Cause my bill atm is over the due date so that's why I'm wanting to do a manual payment on $55.00 (half price charge) now. Yep, I did contact 2D prior to my bill due date but no response. Hopefully @2degreescare can help me out. Sorry to be a nuisance but do I just wait for them (@2degreescare) to reply here or do I have to PM them directly?

Honestly if you want it sorted immediately try giving them a call (credit applied + make payment at same time) - this time of day you may get through within a reasonable time frame.

Stacy88

84 posts

Master Geek
+1 received by user: 3

#2353219 14-Nov-2019 13:09

c0ld:

Stacy88:

Thank you for the quick reply. Ah I see. Cause my bill atm is over the due date so that's why I'm wanting to do a manual payment on $55.00 (half price charge) now. Yep, I did contact 2D prior to my bill due date but no response. Hopefully @2degreescare can help me out. Sorry to be a nuisance but do I just wait for them (@2degreescare) to reply here or do I have to PM them directly?

Honestly if you want it sorted immediately try giving them a call (credit applied + make payment at same time) - this time of day you may get through within a reasonable time frame.

Tried calling them a few times but line wait too long. Will call them again in 5mins (charging my phone). Thnx