Slingshot signup experience

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Slingshot signup experience

compound

89 posts

Master Geek
+1 received by user: 43

#261321 20-Nov-2019 22:15

Thought I signed up to a new fibre connection for Slingshot last weekend through their website. Have had no contact from Slingshot though. Is it normal to wait days to be acknowledged or is it more likely the application has failed to go through and I need to re-apply? Anyone got recent experience on this?

xpd

Geek of Coastguard
14115 posts

Uber Geek
+1 received by user: 4574

Retired Mod

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Lifetime subscriber

#2358376 21-Nov-2019 07:54

Give them a call. IME with other ISP's you usually get an email acknowledging your request within 24hrs.

XPD / Gavin

LinkTree

MatteGreen

52 posts

Master Geek
+1 received by user: 19

Trusted

Vocus

#2358464 21-Nov-2019 09:21

Hi @compound,

I'm sorry for the delay you've had!

Feel free to send me your details in a private message and I can check the progress of your order.

Cheers,

Matt

compound

89 posts

Master Geek
+1 received by user: 43

#2358887 21-Nov-2019 20:20

Thanks people, will let you know how it all goes forward.

Basil12

123 posts

Master Geek
+1 received by user: 74

#2358960 21-Nov-2019 22:08

I've recently found them to be a collection of shysters. Move from VDSL to UFB at their request/demand and they ping you for an additional $5 per month even whilst on a 12 month fixed price period. When you query the issue they claim you've requested an extra feature to be added.

Get to the end of your 12 month period and your bill jumps 20%. So much for the "good old fashioned service" promised by their website.

xpd

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#2359073 22-Nov-2019 07:58

What was the extra feature ? If they cant tell you then they cant charge you.

And price going up after a contract period is pretty standard, as over that year pricing changes - usually down but occasionally up.

XPD / Gavin

LinkTree

MatteGreen

52 posts

Master Geek
+1 received by user: 19

Trusted

Vocus

#2359077 22-Nov-2019 08:02

Hey @Basil12,

I'm sorry that the charges don't seem to be lining up - I can take a look at what has happened as it is most likely a mistake that is easily fixed.

Feel free to flick me your details in a private message.

In terms of price up after the contract, every provider does this - it is a normal part of the sales process.

Cheers,

Matt

New World

Shop on-line at New World now for your groceries (affiliate link).

Basil12

123 posts

Master Geek
+1 received by user: 74

#2360613 25-Nov-2019 19:51

MatteGreen:

Hey @Basil12,

I'm sorry that the charges don't seem to be lining up - I can take a look at what has happened as it is most likely a mistake that is easily fixed. Feel free to flick me your details in a private message.

In terms of price up after the contract, every provider does this - it is a normal part of the sales process.

Cheers,

Matt

Thanks, I've PM'd you.

My argument is that only Slingshot claims it gives good old fashioned service. From your website (emphasis added): "Why Slingshot? Slingshot love all the good things you love – like brilliant broadband, power and mobile, decent prices and amazing, good old-fashioned service."

Good old fashioned service would be, at a minimum, a note on on the last invoice of the fixed price period saying the period is coming to end so the next invoice might be for more. Not every provider stings their existing clients - my power bill with Genesis has happily stayed on the same super sharp following the completion of the fixed period.

avaiki

42 posts

Geek
+1 received by user: 17

#2378836 19-Dec-2019 23:22

. . .

Beyond flawless.

And by beyond, I mean beyond.

I clicked x on an application to Slingshot halfway through.

Still got approved, even before providing debit card details.

Not complaining, as it turned out the head tenant was ok with a new link and I looked forward to my first giga(ish) connection - no more spending half the day clicking, waiting, and clicking, ever again ! An ..information (gasp) superhighway !!

Yeah, about that.

More on that next, but first finishing the sign up experience. I was blown away at being contacted by a Chorus installer early on my inspection day, what I thought was the start of a week, possibly weeks of installation steps. Nope, before midday, before our 2pm inspection appointment, my fibre was live.

So that was Chorus, on behalf of Slingshot.

How about Slingshot?

Good speeds, Slingshot. Got 2.2 gb link one night. Which seems like a bit of overkill when I'm only paying for 1gb net speed. Not to worry, Slingshot made up for it by delivering speeds as low as 5mb and website timeout connection refusals all day, every day. Maybe a dozen timeout error failures a day, maybe two max. Boo hoo, right? First world problems. But using most bandwidth helping 3rd world interests, kinda especially like not to pay 1st world rates for 3rd world wide wait.

Browsers crashing from unexpected timeouts etc = a good hour or three of lost time, for cache clearing, browser restarts, and PC reboots. Lost productivity flow. General sighing, loss of innocence, naivete. Potato ice cream, wood slippers.

please, can we fix this?

ps: have PRTG logs

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... Journalism is not a crime ...