Can't connect Netgear Nighthawk AX12 to Orcon

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Can't connect Netgear Nighthawk AX12 to Orcon - Fibre

rachyrach09

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#261383 24-Nov-2019 15:48

Sorry I'm not a tech wizard so please bear with me

We currently have the standard Orcon router for our Fibre connection, however we have 20+ devices in our house - many of them apple and internet keeps crashing.

We bought a Nighthawk AX12 that we were told could plug straight into the Gateway and we would be all good - which is how the current Orcon router is set up. Note - we don't want to use it as a bridge/extender - want to use instead of the Orcon router.

We then spent 5 hours on the phone with Netgear with no luck, also Orcon couldn't help (other than supply our admin login) as it's not one of their routers. And we still cant get an internet connection.

Anyone have any ideas or do we give up and take back to the shop?

Surely it shouldn't be this hard? :(

Thanks heaps

djtOtago

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#2360126 24-Nov-2019 15:53

Have a look at https://www.pbtech.co.nz/NetgearISPSettings You might get lucky and find you model or something close to it.

lNomNoml

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#2360127 24-Nov-2019 15:54

Make sure you follow pages 86 - 88, VLAN tag of 10 - http://www.downloads.netgear.com/files/GDC/RAX120/RAX120_UM_EN.pdf

djtOtago:

Have a look at https://www.pbtech.co.nz/NetgearISPSettings You might get lucky and find you model or something close to it.

As per link above, this is the closest: https://www.pbtech.co.nz/NetgearISPSettings#vodafonerax80

rachyrach09

8 posts

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#2360133 24-Nov-2019 16:16

Yeah already saw that one, didnt have our model, so tried with the RAX80 settings no luck tho

sbiddle

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#2360142 24-Nov-2019 17:17

There is no 3rd party router that will ever just be a "plug in" replacement. They will always require some form of configuration.

The settings are simple enough - VLAN10 and DHCP, so if you can't manage your way through the settings the best option will be to call an IT technician to visit your home and configure this for you. It should literally be only be a 60 second job for somebody who can log into the router. IMHO it's not the job of Netgear support or the retailer to help you, and it's certainly not the job of Orcon.

Personally I'd see zero value in the average home user buying a router that costs as much the AX12 right now, especially with the WiFi 6 standard not yet being fully ratified.

Gordy7

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#2360218 24-Nov-2019 21:56

These Orcon Fibre settings should be all that you require:

https://help.orcon.net.nz/hc/en-us/articles/360020788354-Setting-up-a-non-Orcon-modem

Also verify the DNS settings are correct after the fibre link up:

https://help.orcon.net.nz/hc/en-us/articles/115004228653-What-are-your-DNS-server-addresses-

Gordy

My first ever AM radio network connection was with a 1MHz AM crystal(OA91) radio receiver.

Gordy7

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#2360220 24-Nov-2019 22:05

Also... if you have been playing with more settings and have screwed up a few it might pay to factory reset your router before entering the required Orcon fibre settings...

Gordy

My first ever AM radio network connection was with a 1MHz AM crystal(OA91) radio receiver.