Problems with internet speeds

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Problems with internet speeds

elisammgarcia

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#261502 30-Nov-2019 21:57

Hey , I have had an on going issue with my phone and internet. Chorus isn’t fixing it , it’s been going on for 4 months. Where the speed is showing at 17mbsp Download speed on the Chorus website and my modem interface. when I do an online speed test I get 0.40mbsp, one of the lowest speeds in New Zealand. a technician brought my modem and plugged directly into the cabinet and I received 0.40mbsp. I’ve tried spark, frizbox and net gear modems. I’ve tried gaming laptop, windows and MacBook laptops , and Ethernet cable and all 1-0.40mbsp. Download speeds. I’m only 800m from the cabinet , and on ADSL.

Any suggestions of what the problem could be , or how to fix it ,

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#2363732 30-Nov-2019 22:18

Are you in a rural area?

Richard rich.ms

Sean2842

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#2363736 30-Nov-2019 22:35

Internal wiring issue?

Jase2985

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#2363739 30-Nov-2019 22:45

post up your line stats from your modem

what modem do you have?

your post lacks basic information to allow others to help you diagnose the issue.

elisammgarcia

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#2363757 1-Dec-2019 00:42

Hey just had house wiring all done

hio77

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#2363759 1-Dec-2019 00:44

Please provide the dsl stats from modem and a traceroute to nzherald.co.nz

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elisammgarcia

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#2363760 1-Dec-2019 00:45

Yes in rural area

And how do I do the stats for line

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elisammgarcia

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#2363761 1-Dec-2019 00:50

Traceroute has started…

traceroute: Warning: nzherald.co.nz has multiple addresses; using 104.20.198.86

traceroute to nzherald.co.nz (104.20.198.86), 64 hops max, 72 byte packets

1 fritz.box (192.168.178.1) 2.257 ms 1.651 ms 1.080 ms

2 90.7.69.111.static.snap.net.nz (111.69.7.90) 9.873 ms 10.572 ms 8.713 ms

3 198.18.10.202 (198.18.10.202) 15.052 ms 13.261 ms 13.666 ms

4 198.18.10.201 (198.18.10.201) 17.850 ms 13.418 ms 12.706 ms

5 165.10.69.111.static.snap.net.nz (111.69.10.165) 13.611 ms 13.584 ms 13.643 ms

6 snap1.ape.nzix.net (192.203.154.120) 15.962 ms 13.610 ms 15.028 ms

7 cloudflare.ape.nzix.net (192.203.154.51) 15.154 ms 14.332 ms 14.950 ms

8 104.20.198.86 (104.20.198.86) 14.998 ms 15.139 ms 13.937 ms

elisammgarcia

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#2363762 1-Dec-2019 00:52

modem

FRITZ!Box 7530

Linux

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#2363772 1-Dec-2019 06:57

When you put your address into the ChorusNZ address checker what speed are you advised you should be getting?

RunningMan

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#2363814 1-Dec-2019 07:11

Linux: When you put your address into the ChorusNZ address checker what speed are you advised you should be getting?

It's in the first post - 17 Mb/s.

If the sync rate is OK, but throughput is far lower, the most common issues are upstream saturation, or using a poor WiFi connection.

Upstream saturation is when there is something uploading on your connection that then impacts on the downstream - check for uploads like cloud backups, onedrive, iCloud etc.

Are you testing over WiFi or ethernet?

If you log in to the web interface for your modem, there should be a status page that show various detail about the xDSL connection - main ones are sync rate, noise margin and attenuation.

Jase2985

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#2363824 1-Dec-2019 07:38

elisammgarcia:

modem

FRITZ!Box 7530

long into the modem and go through the menus till you find a page which lists attenuation and sync speeds etc

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richms

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#2363826 1-Dec-2019 07:57

The fritz also has charts on utilization of the line, but if the tech took the router to another location and checked it, then its unlikly to be something on your network saturating the upload.

There is a place on the fritz where you put the speed of your connection and it will limit to that. Check those numbers are not filled in with silly low amounts.

Richard rich.ms

freitasm

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#2363828 1-Dec-2019 08:15

Move to 2degrees sub-forum. Paging @nickmack.

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NickMack

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#2363830 1-Dec-2019 08:25

freitasm: Move to 2degrees sub-forum. Paging @nickmack.

Ta - PM me your customer number and any reference numbers you have for tickets logged with us.

Nick

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

hio77

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#2363851 1-Dec-2019 09:58

Traceroute looks OK which would indicate its not a conklin like those asking about rural suspected.

Pass Nick the details and he will be able to help. 2d have some cool tools with those fritz for investigating these sorts of issues :)

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

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