Calls suspended for exceeding the 'Fair Use' policy

Welcome Guest.

You haven't logged in yet. If you don't have an account you can register now.

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Calls suspended for exceeding the 'Fair Use' policy

kiwibob1

109 posts

Master Geek

ID Verified

Lifetime subscriber

#261637 8-Dec-2019 08:24

Apparently I've breached 2degrees fair use policy on my unlimited calls plan so I can't call anyone!

Problematically I'm not on an unlimited plan and have 3297 minutes left on my $30pm plan. I appear to have only made 4 calls in the past week!

Naturally I can't raise anyone at 2degrees as they are busy on other calls.

Colour me unimpressed.

1 | 2

11435 posts

Uber Geek

Trusted

Lifetime subscriber

#2370340 8-Dec-2019 08:29

@kiwibob1 Maybe you are calling 2degrees mobile numbers far more and these will not use included minutes

kiwibob1

109 posts

Master Geek

ID Verified

Lifetime subscriber

#2370341 8-Dec-2019 08:29

Update:

A 21 minute wait on the phone resolved the problem with a 'reset' and a restart of my phone. I gather I'm not alone but beyond that it's a mystery.

SaltyNZ

8238 posts

Uber Geek

Trusted

2degrees

Lifetime subscriber

#2370380 8-Dec-2019 09:52

That's not really something I've heard of - nor does it make sense that a phone restart would make any difference - but I'm glad it was sorted out for you.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

hio77

12999 posts

Uber Geek

ID Verified

Trusted

Lizard Networks

#2370384 8-Dec-2019 09:54

Given the timing the 2d call center is probably getting hammered with all that's going on down south...

I'd probably relax on the timing to get a response

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

davidcole

6038 posts

Uber Geek

Trusted

#2370400 8-Dec-2019 10:25

My wife has just been given this message as well, and now can’t make calls. She’s made about 150 mins this month and 800 last.

Might try the restart.

Previously known as psycik

Home Assistant: Gigabyte AMD A8 Brix, Home Assistant with Aeotech ZWave Controller, Raspberry PI, Wemos D1 Mini, Zwave, Shelly Humidity and Temperature sensors
Media:Chromecast v2, ATV4 4k, ATV4, HDHomeRun Dual
Server Host Plex Server 3x3TB, 4x4TB using MergerFS, Samsung 850 evo 512 GB SSD, Proxmox Server with 1xW10, 2xUbuntu 22.04 LTS, Backblaze Backups, usenetprime.com fastmail.com Sharesies Trakt.TV Sharesight

kiwibob1

109 posts

Master Geek

ID Verified

Lifetime subscriber

#2370413 8-Dec-2019 11:10

hio77: Given the timing the 2d call center is probably getting hammered with all that's going on down south...

I'd probably relax on the timing to get a response

Yes fair enough but it is frustrating when you 'need' to make a call it doesn't work. Luckily we kept what passes for a land line (VoIP)

kiwibob1

109 posts

Master Geek

ID Verified

Lifetime subscriber

#2370416 8-Dec-2019 11:12

davidcole: My wife has just been given this message as well, and now can’t make calls. She’s made about 150 mins this month and 800 last.

Might try the restart.

The 'reset' took place at the 2degrees end and the help desk chap suggested a restart of the phone. I suspect that the latter on it's own would not have been very effective.

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

davidcole

6038 posts

Uber Geek

Trusted

#2370426 8-Dec-2019 11:32

Yeah the restart does nothing. So now she can’t call. Not great.

scottjpalmer

5973 posts

Uber Geek

Moderator

ID Verified

Trusted

Lifetime subscriber

#2370445 8-Dec-2019 11:58

My auntie is the same. I can't imagine the contact centre is a fun place to call at the moment but that's what I'm about to do.

scottjpalmer

5973 posts

Uber Geek

Moderator

ID Verified

Trusted

Lifetime subscriber

#2370448 8-Dec-2019 12:03

Just checked my 2d SIM, same problem and I haven't used any minutes on it for ages.

Linux

11435 posts

Uber Geek

Trusted

Lifetime subscriber

#2370457 8-Dec-2019 12:13

@SaltyNZ Something is up

scottjpalmer

5973 posts

Uber Geek

Moderator

ID Verified

Trusted

Lifetime subscriber

#2370461 8-Dec-2019 12:33

https://www.2degreesmobile.co.nz/help-and-support/mobile/service-status/#tab1

We are know that some 2degrees customers are receiving incorrect Fair Use limit messages when trying to use service on their mobile phones. We’re sorry for the hassle and rest assured our technicians are working hard to fix this for you, ASAP. Again, our apologies for the inconvenience and thanks for your patience.

Under repair

scottjpalmer

5973 posts

Uber Geek

Moderator

ID Verified

Trusted

Lifetime subscriber

#2370541 8-Dec-2019 15:40

Gave up on waiting on hold. Just tried to make a call again now, mine is working.

cokemaster

Exited
4930 posts

Uber Geek

Retired Mod

Trusted

Lifetime subscriber

#2370555 8-Dec-2019 17:22

Out of interest, what would be considered non fair use on 2D? 600 minutes, 1000 minutes? 3000 minutes?

Is it tied to off net calling?

webhosting

Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!

davidcole

6038 posts

Uber Geek

Trusted

#2370559 8-Dec-2019 17:33

cokemaster: Out of interest, what would be considered non fair use on 2D? 600 minutes, 1000 minutes? 3000 minutes?

Is it tied to off net calling?

I asked that on the twitterers and didn’t get an answer .

1 | 2

News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00

eero Pro 7 Review
Posted 23-Jul-2025 12:07

BeeStation Plus Review
Posted 21-Jul-2025 14:21

eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01

WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32

RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26

Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24

Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05

Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01

Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01

Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22

Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46

Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42

D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34

Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Updates »

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

RSS feeds: Main feed; Forums feed

Site features: Geekzone BI dashboard; Geekzone Badges; Geekzone Status Page

Affiliate links: Samsung; AliExpress; Wise; Sharesies; GoodSync

Site Information: Subscribe to Geekzone; Privacy Statement; Forum Usage Guidelines (FUG); Advertising; Trademark and copyright