Slow download on new fibre (900/400) connection

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Slow download on new fibre (900/400) connection

Aucklandjafa

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#262130 6-Jan-2020 20:20

Gidday

Just switched my folks to 2degrees and the change went ever too smoothly.

The, minor, thing is the download speed isn't there.

I can't test over ethernet as the only machine is 100/100

I would call but I don't have authority.

Cheers

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#2386321 6-Jan-2020 20:34

There's many threads on the same issue already. If it's only just switched over, give it 24 hours or so for the provisioning to complete. If it still isn't correct after that, then contact 2 degrees.

Jase2985

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#2386322 6-Jan-2020 20:35

if you cant test over ethernet you cant truly know your connection is working properly

gehenna

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#2386324 6-Jan-2020 20:38

Don't test on Wi-Fi.

Aucklandjafa

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#2386342 6-Jan-2020 21:28

Was switched over before Xmas. Will get in touch with them.

Linux

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#2386367 6-Jan-2020 22:25

Please review many of the other threads about this very same thing! Kind of like ground hog day on this topic

Unless you are testing over Ethernet no one here will really be interested

freitasm

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#2386373 6-Jan-2020 22:41

Also, are you using the Fritz!Box? Have you checked that the speed limits reflect the new speeds - in the Internet Connection section as below?

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heapsort

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#2386394 7-Jan-2020 06:22

I just got fibre installed yesterday afternoon, also with 2degrees. Signed up for 900 down 400 up, and a single device ethernet speed test showed similar speeds to the OP: 90 down, 530 up. Before seeing this thread I had already confirmed settings of 1000 down and up in the Fritz box, and I expected it would get sorted automatically, but I sent a note via the "Contact Us" page on the 2degrees website just to be sure they are aware of it.

gcorgnet

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#2386401 7-Jan-2020 06:58

I had a similar issue having to do with the Windows driver for my ethernet adapter. After applying a driver update to it, speed was as expected.

Aucklandjafa

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#2386402 7-Jan-2020 07:33

Linux:
Please review many of the other threads about this very same thing! Kind of like ground hog day on this topic

Unless you are testing over Ethernet no one here will really be interested

The fact I’m getting full download speeds over wifi (on several devices) would show there’s no issue with bandwidth. It looks like the profile hasn’t been set correctly at 2degrees end. And please share other forums with this issue. Only ones I can see are slightly slower speeds due to CG-NAT

RunningMan

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#2386405 7-Jan-2020 07:57

Aucklandjafa:[snip] And please share other forums with this issue.

https://www.geekzone.co.nz/forums.asp?forumid=85&topicid=233510&showanswer=yes

https://www.geekzone.co.nz/forums.asp?forumid=85&topicid=239596&showanswer=yes

https://www.geekzone.co.nz/forums.asp?forumid=85&topicid=241020&showanswer=yes

Linux

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#2386408 7-Jan-2020 08:07

@Aucklandjafa CG-NAT does not cause slower download speeds and No idea how you got this idea

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freitasm

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#2386412 7-Jan-2020 08:18

I had a speed problem using Windows Ethernet drivers. Solved by using the manufacturer's driver. In my case the speed limit was about 400 Mbps though.

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cyril7

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#2386428 7-Jan-2020 09:02

What makes you think CG-Nat has anything to do with impacting on speed, looks to me more like a provisioning issue, however any test via wifi will be non conclusive as its very unlikely to achieve anything approaching GigE on the download.

Cyril

Aucklandjafa

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#2386445 7-Jan-2020 09:44

RunningMan:
Aucklandjafa:[snip] And please share other forums with this issue.

https://www.geekzone.co.nz/forums.asp?forumid=85&topicid=233510&showanswer=yes

https://www.geekzone.co.nz/forums.asp?forumid=85&topicid=239596&showanswer=yes

https://www.geekzone.co.nz/forums.asp?forumid=85&topicid=241020&showanswer=yes

Cheers! Big help. Sounds like a profile change on the Fritz needs to happen

Aucklandjafa

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#2386447 7-Jan-2020 09:46

cyril7:
What makes you think CG-Nat has anything to do with impacting on speed, looks to me more like a provisioning issue, however any test via wifi will be non conclusive as its very unlikely to achieve anything approaching GigE on the download.

Cyril

Never said CG-NAT is the issue. I said the only threads I could find were on people saying if it’s possible the change to CG-NAT was responsible for a small drop in speed.

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