[Snap] Hi.. 330kb (thats a little 'b') d/l from LA?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Hi.. 330kb (thats a little 'b') d/l from LA?

FredDag

206 posts

Master Geek
Inactive user

#26216 15-Sep-2008 21:32

Anyone else on snap able to drop some speed tests here please? Upload speeds are faster than download!

https://www.speedtest.net/result/323647327.png
https://www.speedtest.net/result/323648098.png

Mind you I'm getting 1450kb on a torrent.. but expect that there are local NZ seeders.

I tried calling snap support, open untill 11pm but... I was number 1 in the queue for so long that my partner told me to put the phone down and give up on them.

*sigh*

Fred

1 | 2 | 3 | 4 | 5

206 posts

Master Geek
Inactive user

#164701 16-Sep-2008 07:38

Things have improved this morning at 7:30am,

1870kb from LA.
https://www.speedtest.net/result/323916430.png

3670kb from LA
https://www.speedtest.net/result/323918948.png

hmmmm comments? this is a full/full plan.. and mt adsl states:

Line Mode	ADSL2+	Line State	Show Time
Line Power State	L0	Line Up Time	00:11:19:11
Line Coding	Trellis On	Line Up Count	1

Statistics	Downstream	Upstream
Line Rate	12016 Kbps	1012 Kbps
Attainable Line Rate	15120 Kbps	997 Kbps
Noise Margin	11.9 dB	12.6 dB
Line Attenuation	18.5 dB	6.2 dB
Output Power	18.4 dBm	12.4 dBm

kobiak

1615 posts

Uber Geek

Trusted

#165168 17-Sep-2008 20:27

This is bad, very bad :( dunno what happened today, but it's just bad :(

I'm on "night owl", auckland cbd.

Tests within NZ could not finish... results are not loaded but speed is find... upto 4mbit dl and 128kbit up

helping others at evgenyk.nz

FredDag

206 posts

Master Geek
Inactive user

#165180 17-Sep-2008 20:46

Speeds are consistently slow to LA for me.
Let me test right now (8:45pm, Wednesday):

8(

Whereas with Orcon around this time of night, (taken 11-09 around 7:20pm)

I wonder if anyone from snap checks this forum? Because 100 page views have happened so far.

update 9:43pm.. youtube is having to cache something Awful!

Fred

mch_nz

53 posts

Master Geek

#165318 18-Sep-2008 12:46

Tell me this ain't so! I just signed up with Snap over the weekend after receiving assurances that international speeds at peak hours would be at least as good as my current ISP. Should I cancel or is this just one of those occasional glitches?
Mark

FredDag

206 posts

Master Geek
Inactive user

#165319 18-Sep-2008 12:51

Well.. I just had a call from snap on an unrelated matter so I asked about int'speeds.

After that call I got an email stating I have been assigned a static ip and that could sort the problem.

I tested after I rebooted the router.. it at thata time appeared 'normal' to what orcon was giving me. But I will test again tonight during peak loads.

Fred.

kobiak

1615 posts

Uber Geek

Trusted

#165346 18-Sep-2008 14:14

FredDag: Well.. I just had a call from snap on an unrelated matter so I asked about int'speeds.
After that call I got an email stating I have been assigned a static ip and that could sort the problem.

I tested after I rebooted the router.. it at thata time appeared 'normal' to what orcon was giving me. But I will test again tonight during peak loads.

Fred.

free static ip? what's your plan? is it free for everybody?

thanks

helping others at evgenyk.nz

FredDag

206 posts

Master Geek
Inactive user

#165461 18-Sep-2008 20:08

Not sure if it is 'free' but i heard the words 'with your plan and... because of the problems setting you up'
Plan is.. advanced(?) with phone

But a c rap load of good it did:

https://www.speedtest.net/result/325246545.png
slow

https://www.speedtest.net/result/325246875.png
slow

https://www.speedtest.net/result/325248246.png
slow

slow internet makes youtube sad.

https://www.speedtest.net/result/325249310.png
average to poor

https://www.speedtest.net/result/325251908.png
slow

interestingly from snap to snap
https://www.speedtest.net/result/325252233.png

and from snap to citylink
https://www.speedtest.net/result/325252560.png

I'm going to give them a month then it is back to orcon

Fred

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

mch_nz

53 posts

Master Geek

#165474 18-Sep-2008 21:13

Got hooked up today and found the international speeds way too slow. So called up tech support and was told yes there is an issue with a bottleneck somewhere and the engineers are working on it. So hopefully we should see a fix soon. And when I asked about the static IP he said that it wouldn't help with this problem...

Ah well, I guess anyone can suffer from a technical glitch. What matters now is how well they deal with their customers and how quickly they can resolve it. Actually I'm feeling fairly comfortable with the dialog I've had with them to date.

Cheers,
Mark

FredDag

206 posts

Master Geek
Inactive user

#165502 18-Sep-2008 22:36

The support has been good although a phone was left ringing and ringing when I tried to get tech support on the phone late one night. That wasn't much fun for me at all. But every other time I've gotten through without waiting in a queue and the people seem somewhat clued in.
There has been a few billing questions as well... billed for this month, fine, and the next. So.. that's normal but it was stated on the bill as 'balance carried over' or something like that. I was a little confused by that. And.. I have not seen the phone line cost on the bill so I asked about that but was then called by tech support asking if my phone line was working (??) Billing had passed created a tech call or.. forwarded my email to tech support saying my phone line was not working rather than it was a phone line cost not on the bill they sent. To be fair the phone line wasn't working the first 1.5 days so maybe they thought that problem had come back.
Phew... glad its not something complicated being handled else it might all go up in smoke.

Fred

mch_nz

53 posts

Master Geek

#165710 19-Sep-2008 20:10

International downloads are not looking too bad tonight so far. Not quite up to par with my old ISP but usable...

Cheers,
Mark

FredDag

206 posts

Master Geek
Inactive user

#165719 19-Sep-2008 21:06

https://www.speedtest.net/result/325780372.png
1881kb LA

https://www.speedtest.net/result/325780742.png
1460kb LA

Better than any other day around this time but...

Fred

kobiak

1615 posts

Uber Geek

Trusted

#165728 19-Sep-2008 22:09

Check this out... 10pm auckland cbd :(

This is not alright :( to all international sites.. it's the same :(

helping others at evgenyk.nz

mch_nz

53 posts

Master Geek

#165733 19-Sep-2008 22:44

OUch, now that is just not good. Have you spoken to tech support?

I'm getting readings from 800 to 2400kbps at the moment, there's somthing really strange going on. Here's the latest, Wellington northern suburbs, line attenuation at 44 so not particularly close to the exchange.

With my previous ISP I was getting around 2800-3300 at this time

Mark

FredDag

206 posts

Master Geek
Inactive user

#165744 19-Sep-2008 23:57

I'm also in welli. Try a speed test to christchurch.. it would be faster than to welli as it seems to be routed through chch!

thats o.k. speed?

Fred

FredDag

206 posts

Master Geek
Inactive user

#165828 20-Sep-2008 14:59

*sigh*

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