Stuff fibre speeds, Help

Forums › Vocus (including Slingshot, Orcon, Flip, Stuff Fibre and CallPlus) › Stuff fibre speeds, Help

vexxxboy

3228 posts

Uber Geek

#262230 11-Jan-2020 12:36

can someone explain why my once great connection has now gone haywire. It started about 8.00 am today and nothing i do my end makes it any better. I have rung Stuff but since i dont use their modem , they cant guarantee any speed and wont help me. It is the ping that worries me it is usually around 8, but now can go over 100 in NZ. Is it my end or is it a Chorus problem, stuff did say they had no other complaints so it cant be chorus, I am now stuck and do people think i should wait or keep hassling Stuff, who do admit i have a problem but cant do anything.

Common sense is not as common as you think.

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1593 posts

Uber Geek

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#2390231 11-Jan-2020 12:39

change to speedtest in Auckland also make sure you are using ethernet and not wifi.

vexxxboy

3228 posts

Uber Geek

#2390232 11-Jan-2020 12:41

i have tried everywhere in nz it is all the same and i am not on wifi

update . just did a Stuff fibre Auckland test and it was 67 ping and 13 Mbps

Common sense is not as common as you think.

Behodar

7044 posts

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#2390234 11-Jan-2020 12:42

I'm with Mynxnet and appear to have the same problem. My downloads are sitting around 1 Mb/s, uploads are mostly unaffected, and ping is quite high. I logged a ticket at about 9:00 but I don't think they offer support on weekends.

It appears that both providers use Devoli...

l43a2

1593 posts

Uber Geek

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#2390236 11-Jan-2020 12:45

https://status.as45177.net/

vexxxboy

3228 posts

Uber Geek

#2390237 11-Jan-2020 12:47

Behodar:

I'm with Mynxnet and appear to have the same problem. My downloads are sitting around 1 Mb/s, uploads are mostly unaffected, and ping is quite high. I logged a ticket at about 9:00 but I don't think they offer support on weekends.

It appears that both providers use Devoli...

ok thanks for that, looks like nothing i can do except wait, Man it's fun being back on ADSL [not]

Common sense is not as common as you think.

Behodar

7044 posts

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#2390238 11-Jan-2020 12:47

Thanks for that link. I found a "status" page on Devoli's site that required a password so I have no idea how you managed to find that one!

I'm in the BOP, not Waikato, but presumably it's the same issue.

Behodar

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#2390240 11-Jan-2020 12:51

@vexxxboy If I recall correctly, you're in Rotorua? If you're in contact with Stuff Fibre then perhaps direct them to that status page and advise that you're having issues outside Waikato, just to ensure that Devoli is aware of the extent of the issue.

vexxxboy

3228 posts

Uber Geek

#2390244 11-Jan-2020 12:58

Behodar:

@vexxxboy If I recall correctly, you're in Rotorua? If you're in contact with Stuff Fibre then perhaps direct them to that status page and advise that you're having issues outside Waikato, just to ensure that Devoli is aware of the extent of the issue.

just have but support seems to be swamped so i guess im not the only one

Common sense is not as common as you think.

vexxxboy

3228 posts

Uber Geek

#2390246 11-Jan-2020 13:02

It seems Stuff know about the problem and yes it will affect Rotorua and i guess BOP. just keep an eye on the status page and wait.

Common sense is not as common as you think.

Behodar

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#2390248 11-Jan-2020 13:26

I'm back up to full speed again... let's see whether it lasts.

sqishy

434 posts

Ultimate Geek

#2390249 11-Jan-2020 13:27

https://support.stuff-fibre.co.nz/hc/en-us/articles/360009754473-NETWORK-STATUS-OUTAGE-INFORMATION

Behodar

7044 posts

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#2390253 11-Jan-2020 14:04

The Devoli status page is now officially showing this as fixed :)

Behodar

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#2390254 11-Jan-2020 14:12

Aaaand broken again. Argh!

vexxxboy

3228 posts

Uber Geek

#2390256 11-Jan-2020 14:12

Behodar:

Aaaand broken again. Argh!

yep

Common sense is not as common as you think.

vexxxboy

3228 posts

Uber Geek

#2390260 11-Jan-2020 14:42

2.30 pm A fibre-cut approximately 120KM south of Auckland has been identified and technicians are currently on-site repairing the break. At this time there is no ETR for full restoration but updates will be provided as they come to hand.

Common sense is not as common as you think.

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