2Degrees ADSL Connection - internet stops responding

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2Degrees ADSL Connection - internet stops responding

davidcole

6029 posts

Uber Geek

Trusted

#265342 17-Jan-2020 09:59

My mother has just moved into a new house. It's about 10 years old, designed for older people.

There are a few phone jacks around, and she's using the one where most likely you'd install a phone for her 2degrees supplied modem/router (a fritzbox of some description, maybe a 7530, it's 2Degrees branded and she received it this past week).

It seems to get a good internet connection (10mpbs down), but I found the i Devices (iPhones and iPads, various versions) would take a long time to pull pages via the internet, and disconnect.

She is getting fibre installed, but it was pretty hard yesterday to be looking up manuals for setting up things when pages would timeout all the time.

My quesiton is, I would have assumed one of these jacks would have a master filter, how would you tell? Of course that's assuming the developers were not morons. I do have a filter I can put on the modem in the the hope that the connection stays up...I've not tried streaming anything to see if it drops a connection once established, or if it's just lookups that seem to fail.

Anything else to look at?

Previously known as psycik

Home Assistant: Gigabyte AMD A8 Brix, Home Assistant with Aeotech ZWave Controller, Raspberry PI, Wemos D1 Mini, Zwave, Shelly Humidity and Temperature sensors
Media:Chromecast v2, ATV4 4k, ATV4, HDHomeRun Dual
Server Host Plex Server 3x3TB, 4x4TB using MergerFS, Samsung 850 evo 512 GB SSD, Proxmox Server with 1xW10, 2xUbuntu 22.04 LTS, Backblaze Backups, usenetprime.com fastmail.com Sharesies Trakt.TV Sharesight

hio77

12999 posts

Uber Geek

ID Verified

Trusted

Lizard Networks

#2400467 17-Jan-2020 10:08

is it dropping when the phone rings by chance?

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

davidcole

6029 posts

Uber Geek

Trusted

#2400470 17-Jan-2020 10:11

hio77:

is it dropping when the phone rings by chance?

No, she has no landline (nor voip).

It was just while, say, trying to find the manual online for her printer to set it up....I'd get to google, then a page wouldn't load for a few minutes....then I'd finally get on it get the manual. Then I'd do something else and would find the same thing. A wireless connection would be fine...but I had no two devices to really stress a wlan/lan connection to see if it was the wan that was an issue.

Linux

11391 posts

Uber Geek

Trusted

Lifetime subscriber

#2400471 17-Jan-2020 10:14

If it's naked broadband or phone is delivered over the internet then isolate all other telephone jack points from the jack point the modem is plugged into

davidcole

6029 posts

Uber Geek

Trusted

#2400475 17-Jan-2020 10:17

Linux: If it's naked broadband or phone is delivered over the internet then isolate all other telephone jack points from the jack point the modem is plugged into

Can you explain that a little more. Isolate how? and with what?

Or physically pull any splits out of the phone jack? Unsure if it has a distribution board.

xpd

Geek @ Coastguard NZ
13765 posts

Uber Geek

Retired Mod

ID Verified

Trusted

Lifetime subscriber

#2400476 17-Jan-2020 10:19

davidcole:

Linux: If it's naked broadband or phone is delivered over the internet then isolate all other telephone jack points from the jack point the modem is plugged into

Can you explain that a little more. Isolate how? and with what?

Or physically pull any splits out of the phone jack? Unsure if it has a distribution board.

Unplug anything plugged into a phone socket except the router.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

LinkTree

davidcole

6029 posts

Uber Geek

Trusted

#2400478 17-Jan-2020 10:21

xpd:

davidcole:

Linux: If it's naked broadband or phone is delivered over the internet then isolate all other telephone jack points from the jack point the modem is plugged into

Can you explain that a little more. Isolate how? and with what?

Or physically pull any splits out of the phone jack? Unsure if it has a distribution board.

Unplug anything plugged into a phone socket except the router.

As far as i know, nothing else is plugged in. Given't she's going mobile only, she hasn't plugged a phone in. So if nothing is plugged in any jacks, then I have no need for any localised filter?

There is an alarm....but Im unsure if it had a phone connection.

Linux

11391 posts

Uber Geek

Trusted

Lifetime subscriber

#2400480 17-Jan-2020 10:24

Go into the telephone jack point the modem is plugged into and make sure all telephone cables off to other telephone jack points is disconnected from the master Jack point

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

cyril7

9058 posts

Uber Geek

ID Verified

Trusted

Subscriber

#2400481 17-Jan-2020 10:27

Hi, if there is an alarm its reasonable to assume it could be an issue, also there are two aspects of sorting DSL line issues, there is the effect of devices across the line (which other than the possible alarm you say are all clear) and there is the issue of stubs, ie if the line splits or has stubs. If the line from teh ETP did not split but was in a single line dropping off at each outlet and you place the modem at the last outlet, then you are unlikely to have issues, but if you are not at the end of the line and or the line splits/tees between the ETP and modem, then you can have issues, although more an issue for VDSL than ADSL.

Cyril