Slingshot speed issues - Action required.

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Slingshot speed issues - Action required.

browned

636 posts

Ultimate Geek

#26789 3-Oct-2008 13:44

slingshot have created an online form for people to fill out when they are having performance issues.

http://help.slingshot.co.nz/cgi-bin/slingshot.cfg/php/enduser/doc_serve.php?2=speed-issue-main

cheers
db

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#168838 3-Oct-2008 16:26

Slingshots making some nice changes. It's still in the tuning mode like beta.

Here is the offical thread http://forums.slingshot.co.nz/viewtopic.php?t=1928 from the Slingshot forums

browned

636 posts

Ultimate Geek

#169247 6-Oct-2008 10:00

hellonearthisman: Slingshots making some nice changes. It's still in the tuning mode like beta.

Here is the offical thread http://forums.slingshot.co.nz/viewtopic.php?t=1928 from the Slingshot forums

I really do hope they sort out the issues soon. I have been with slingshot since they started as a free dialup service. I have had one stint with xtra but only because they were a lot cheaper in 2003/2004 if I remember correctly.
You have to ask why offer free data after 1am and then shape it into oblivion, how many people are using VOIP and HTTP at that time anyway. I was getting 7KB from Rapidshare on Saturday morning at 1.30, got up to check and fill in the form.
This is an unprecendented move by any ISP I have ever used, allowing people to test and post results to them online without logging a call and asking you to restart your modem :-) great move slingshot.
Cheersdb

Ragnor

8223 posts

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#169323 6-Oct-2008 15:46

Are they shaping individual tcp/ip connections or the or your entire connection as a whole? What time does shaping start and finish atm? Are they shaping in peak time before 1am?

hellonearthisman

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#169330 6-Oct-2008 16:08

Ragnor: Are they shaping individual tcp/ip connections or the or your entire connection as a whole? What time does shaping start and finish atm? Are they shaping in peak time before 1am?

The shaping or prioritising (as they like to call it, it's still just throttling) is not on everything, some sites are on a white list and go fullspeed, others, like rapiadshare are always prioritised. I have had (and other too) had the rapidshare shaped so much that the connection times out as you have a timelimit on the file connection. That's not only for the new plans with freedata but with the old plans too, where you pay for every bit.

Best speeds your line can do is at 5pm onwards. So that two hours of freedata time. The Shaping starts again about 1:30am with the speeds slowing...

Normal web surfing seems at full speed, if content smaller than 10MB, so streaming quality radio dies a little and any big downloads.

Yesterday I was getting a 1.5Gb game patch/update, I was luck as the site supported resume, So I could download at FS 300KBps for 10MB then the connection would slow to 30KBps, so I would pause the connection for a min, then restart at 300KBps, for 10MB then slowed to 30KBps, so I would pause...... 2hour download priotised to 12+hours.

But normal websurfing is still good, but it looks like the rest of the internet is just low priority apart from voip.

browned

636 posts

Ultimate Geek

#169337 6-Oct-2008 16:35

Normal web surfing seems at full speed, if content smaller than 10MB, so streaming quality radio dies a little and any big downloads.

10MB is a bit small if you ask me. 100mb would be a better limit. Most software patches, some microsoft security updates, and most service packs are more than 10mb. I guess I mean to say a lot of legit and meanful downloads are getting dropped and slowed for no real reason, this in turn will add to the traffic as you have to start again from scratch in most cases.

We could create a very large list of items that are over 10mb, I for one am trying to download Technet ISO images at the moment and they are quite slow compared to the speeds I used to get.

I for one have resorted to using some torrents as at least if you get disconnected the software will manage the download for me and restart it when possible. but this is just adding to the p2p traffic issues. I have almost given up on rapidshare but will investigate other tools to see if I can get a more reliable download method. Once rapidshare tool disconnects thats it for the night :-(

cheers
db

amiga500

1484 posts

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Inactive user

#169371 6-Oct-2008 18:47

How about 1.8 KB -2.0KB on Rapidshare? That's somewhat slower than I'd get using virtually any dial-up connection. Sure the first 10 mb came through nice & quick. Sad thing is it seems so similar to Xtra and 'GoLarge'.

raytaylor

4017 posts

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#169382 6-Oct-2008 19:20

Lol
Check this out
There is definitly capacity on the network that is not being used.
You can see the various spikes
I tried downloading some iso's (http) and you can see the spikes there. In the end i couldnt be bothered waiting so i found some similar software avaliable using bit torrent and left it running

Ray Taylor

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browned

636 posts

Ultimate Geek

#169489 7-Oct-2008 09:41

raytaylor:
Lol
Check this out
There is definitly capacity on the network that is not being used.
You can see the various spikes
I tried downloading some iso's (http) and you can see the spikes there. In the end i couldnt be bothered waiting so i found some similar software avaliable using bit torrent and left it running

What software is that?

Yes there must be capacity, I used to be able to get 5 streams from rapidshare at a time. In the old days I just queued a lot of downloads and was able to download 14GB from rapidshare in one night when I checked their logs. Lucky to get 1 - 2GB a night now.

I am going to have to resort to killing the download task every 10 minutes so I can start it again and get my 10mb faster ha

cheers

browned

636 posts

Ultimate Geek

#170379 10-Oct-2008 10:03

Yes there must be capacity, I used to be able to get 5 streams from rapidshare at a time. In the old days I just queued a lot of downloads and was able to download 14GB from rapidshare in one night when I checked their logs. Lucky to get 1 - 2GB a night now.

Right, this is crazy.

I am setting a date 12 Sept 2008.

If I cannot download from rapidshare after 1am when Slingshot want us to download at a reasonable rate, above 2mb on my 8-10mb connection, then I am cancellling slingshot and will move to someone else.

I find it very hard to believe slingshot are taking so long to find the problem, if you use a proxy, shaping tools, or QoS system look in there for a start. We use Webmarshal at work and it is very very very easy to find the settings to trickle the download speeds to users when files are to large. How hard can it be to adjust these settings.

I managed to double my data download last night by scripting my download app to close after exactly 4 mins, and restart after two minutes. crazy as that sounds it worked. That means I downloaded double to data in 2/3 of the time.

people, nevermind the election National and Labour will not help us.....set a date and lets inform slingshot we are not happy.

cheersdb

Ragnor

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#170418 10-Oct-2008 14:29

There is a lot of discussion about the issue on game planet.

Basically the guy that used to do the QoS (Bites on gpforums) left slingshot or was let go or whatever... over a month ago. Before he left people say QoS was perfect. However since then Slingshot have probably made some changes and either intentionally or unintentionally (it's hard to tell) caused the current problems.

So either it is unintentional and they just don't have any smart engineers left to fix it in a timely manner or it's intentional and they have basically gone el retardo.

I was going to change to Slingshot before this happened but I reconsidered and stopped when I read that bites was no longer working there. Fortunate for me, not so fortunate for you guys I guess.

hellonearthisman

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#170446 10-Oct-2008 16:21

Ragnor: There is a lot of discussion about the issue on game planet.

Basically the guy that used to do the QoS (Bites on gpforums) left slingshot or was let go or whatever... over a month ago. Before he left people say QoS was perfect.

I think that Bites guy was sacked and what ever he says is comming from a disgruntalled emploie. I would not be suprised if it was a bomb he put into the system incase he got sacked as it all went bad after he left the building. He's also been warned on the Slingshot forums for his mis-infomation/trolling. (I wonder if he will send me another one of his abusive emails for saying that)

Who know's what it is, maybe Vodafone made them take on some new policies or it could have been the new telecom connections, maybe it was Slingshot sorting out what it has to do in Feb09 when the new law goes into effect where ISP have to police it's users.

insane

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#170661 12-Oct-2008 00:04

hellonearthisman:
Ragnor: There is a lot of discussion about the issue on game planet.

Basically the guy that used to do the QoS (Bites on gpforums) left slingshot or was let go or whatever... over a month ago. Before he left people say QoS was perfect.

I think that Bites guy was sacked and what ever he says is comming from a disgruntalled emploie. I would not be suprised if it was a bomb he put into the system incase he got sacked as it all went bad after he left the building. He's also been warned on the Slingshot forums for his mis-infomation/trolling. (I wonder if he will send me another one of his abusive emails for saying that)

He was not 'sacked' and he was also not the only one from their network/systems teamwho no longer works there. Rumors have this funny way of growing and sounding more scandelis each time the message is relayed on.

Sure he may have some feelings towards his former employer and express them via thier forum, but you cant argue with results. When he was there and in control, things were looking up for SS. Now that things (policy and people) just see the SS forums for the new trend..

Detruire

1772 posts

Uber Geek

#170736 12-Oct-2008 17:27

insane: [...] you cant argue with results. When he was there and in control, things were looking up for SS. Now that things (policy and people) just see the SS forums for the new trend..

Exactly.

rm *

raytaylor

4017 posts

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#170757 12-Oct-2008 18:58

browned: What software is that

That is the administration control program for Kerio Winroute Firewall
I use Kerio to manage the internet for a set of flats that my parents own.
There are alternative programs around that allow you to monitor your own computers bandwidth. Kerio happens to run on my server here at home.

Ray Taylor

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bites

24 posts

Geek

#170855 13-Oct-2008 15:01

hellonearthisman:
Ragnor: There is a lot of discussion about the issue on game planet.

Basically the guy that used to do the QoS (Bites on gpforums) left slingshot or was let go or whatever... over a month ago. Before he left people say QoS was perfect.

I think that Bites guy was sacked and what ever he says is comming from a disgruntalled emploie. I would not be suprised if it was a bomb he put into the system incase he got sacked as it all went bad after he left the building. He's also been warned on the Slingshot forums for his mis-infomation/trolling. (I wonder if he will send me another one of his abusive emails for saying that)

Who know's what it is, maybe Vodafone made them take on some new policies or it could have been the new telecom connections, maybe it was Slingshot sorting out what it has to do in Feb09 when the new law goes into effect where ISP have to police it's users.

Yer I did send you that message .. and it basically said (with a few garnishes that are my lovely personality and communication method) "stop saying stuff about things you know nothing about...". Your STILL doing that ..... wow .. not a learn something quick guy are we? I wasn't sacked, the position was made redundant(irony considering this and many other posts!) .. along with another college unfortunately. I did get pinged on the SS forums for posting that my connection was .. well just as terrible as other peoples .. and then to be patronized into "filling out the required forms" was the result of an admin being an a-hole, rather than invesitgating the issue..."lack of proof doesnt mean lack of fault...." which considering my knowledge into this exact problem was a bit of a kick in the mouth.

I would never put "bomb he put into the system incase he got sacked" ... lol thats just crazy the industry is a bit too small for that :P

I spent alot of hours and nights tuning, tweaking and giving-a-crap this machine to be pretty damn good at what it does, and it was.

So far however there appears to be alot of changes made that ... well are fairly detrimental to performance from what I've seen posted everywhere.

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