2d New Data clock Application issues

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#268032 24-Feb-2020 18:59

Anyone else having to re-register for Data clock over and over? I also had 5 x free 4 hour blocks and this has not shown up after front line staff advised me they will show up in the next 24 to 48 hours and that was well over a week ago

heavenlywild

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#2426591 24-Feb-2020 19:40

No issues like that for me. It's been flawless.

minigopher17

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#2426597 24-Feb-2020 19:42

I've had a similar issue with the new version. A message showed saying because of the app upgrade my 4 hour blocks would show again in 24-48 hours. Nowhere to be seen so far...

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#2426600 24-Feb-2020 19:49

minigopher17:

I've had a similar issue with the new version. A message showed saying because of the app upgrade my 4 hour blocks would show again in 24-48 hours. Nowhere to be seen so far...

My friend has had to re register about 5 - 6 times

nickb800

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#2426608 24-Feb-2020 20:06

I had that issue after the app update last week. Uninstalled the app then reinstalled it - that did the trick

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#2426615 24-Feb-2020 20:12

nickb800: I had that issue after the app update last week. Uninstalled the app then reinstalled it - that did the trick

Did you have any free blocks of 4 hours of data?

SaltyNZ

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#2426632 24-Feb-2020 21:11

Linux:

Anyone else having to re-register for Data clock over and over? I also had 5 x free 4 hour blocks and this has not shown up after front line staff advised me they will show up in the next 24 to 48 hours and that was well over a week ago

It's an issue we know about and are working on.

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These comments are my own and do not represent the opinions of 2degrees.

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nickb800

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#2426702 25-Feb-2020 06:25

Linux:
nickb800: I had that issue after the app update last week. Uninstalled the app then reinstalled it - that did the trick

Did you have any free blocks of 4 hours of data?

No, just the normal 1 hour ones