Got sick and tired of dial up speeds I was getting from telecom even though I was on broadband, so I signed up with "Slingshot" yesterday morning. My cousins partner arrived, and told me to cancel as I was taking a step backwards with "Slingshot", as they come off the same server with telecom. If telecom couldn't get my broadband speeds up, how could "SlingShot"?

I cancelled 2 hours after I signed up. I made so many calls to slingshot (9) that finally they managed to cancel my account. I got off the phone at 5.30.

Now I find today they connected my internet and only cancelled the tolls to which I have to pay a $25 disconnection fee. Phone was connected at 1pm. I cancelled around 10 o,clock.

I now find that if I want to cancel broadband with them I have to pay $100 odd dollars to them. I made a further 7 phone today and it is still not resolved. I am still waiting for someone to call me back who dealt with the cancellation and I get the feeling they are trying to avoid me.

Can anyone help here. I can't go back to my old service provider as they don't offer the plan I was on, and I don't know how long it would take telstra to connect me?

I am in such a bind. I can't believe slingshot. I was within my timeframe to cancel (2 hours after I called). I was not even connected when I cancelled. I cancelled the whole plan. Any ideas?

What are my rights? And whom can I get to help? I need broadband as I study Online.

the girls that signed  me up did not tell me I would have to install/write:
Protocol - PPPOA
VCI_ 100
VPI-0
CAPSULATION _VCMUX
MTU-1500

to get the internet. I said when I first signed up, I did not want dial up speeds. She did not say I would be on dial up when I signed up until my modem arrives that came from technical help today.

I was quite clear. I don't want dial-up. Takes to long to stream videos with online learning. All she did was walk me through the plans, read out the contract and that was that.