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3 posts

Wannabe Geek


Topic # 26921 7-Oct-2008 13:36
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Got sick and tired of dial up speeds I was getting from telecom even though I was on broadband, so I signed up with "Slingshot" yesterday morning. My cousins partner arrived, and told me to cancel as I was taking a step backwards with "Slingshot", as they come off the same server with telecom. If telecom couldn't get my broadband speeds up, how could "SlingShot"?

I cancelled 2 hours after I signed up. I made so many calls to slingshot (9) that finally they managed to cancel my account. I got off the phone at 5.30.

Now I find today they connected my internet and only cancelled the tolls to which I have to pay a $25 disconnection fee. Phone was connected at 1pm. I cancelled around 10 o,clock.

I now find that if I want to cancel broadband with them I have to pay $100 odd dollars to them. I made a further 7 phone today and it is still not resolved. I am still waiting for someone to call me back who dealt with the cancellation and I get the feeling they are trying to avoid me.

Can anyone help here. I can't go back to my old service provider as they don't offer the plan I was on, and I don't know how long it would take telstra to connect me?

I am in such a bind. I can't believe slingshot. I was within my timeframe to cancel (2 hours after I called). I was not even connected when I cancelled. I cancelled the whole plan. Any ideas?

What are my rights? And whom can I get to help? I need broadband as I study Online.

the girls that signed  me up did not tell me I would have to install/write:
Protocol - PPPOA
VCI_ 100
VPI-0
CAPSULATION _VCMUX
MTU-1500

to get the internet. I said when I first signed up, I did not want dial up speeds. She did not say I would be on dial up when I signed up until my modem arrives that came from technical help today.

I was quite clear. I don't want dial-up. Takes to long to stream videos with online learning. All she did was walk me through the plans, read out the contract and that was that.

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  Reply # 169572 7-Oct-2008 13:48
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Sorry, how are you within your time frame to cancel?

If you have asked for a service to be connected, and then changed your mind, then you will be charged the disconnection fees. Those fees not only cover the technicians who have to drive around and physically connect your home, but also help pay for the call centre staff who take your calls, and spend time creating your account etc etc.

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Reply # 169575 7-Oct-2008 14:02
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I've moved this to the correct Slingshot forum.

Folks, I know there are some new people around, but please use the correct forum if you want faster and more to the point replies.




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  Reply # 169582 7-Oct-2008 14:18
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AURORA:  If telecom couldn't get my broadband speeds up, how could "SlingShot"?



If you had actually waited for them to connect you, and then they were unable to deliver you acceptable Braodband, you might have a better case to get out of the contract,

Simply cancelling without actually giving them an opportunity to provide a service is a bit on the nose, and you probably shoud pay a penalty ,  where did the "timeframe to cancel" come from? Slingshot, or some legislation?

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Reply # 169585 7-Oct-2008 14:23
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AURORA: My cousins partner arrived, and told me to cancel as I was taking a step backwards with "Slingshot", as they come off the same server with telecom. If telecom couldn't get my broadband speeds up, how could "SlingShot"?


Even though the network looks the same (the copper to your home), the traffic goes through Slingshot's own servers - nothing to do with Telecom. I am sorry but your cousin's partner is not right there.

AURORA: the girls that signed  me up did not tell me I would have to install/write:
Protocol - PPPOA
VCI_ 100
VPI-0
CAPSULATION _VCMUX
MTU-1500

to get the internet. I said when I first signed up, I did not want dial up speeds. She did not say I would be on dial up when I signed up until my modem arrives that came from technical help today.

I was quite clear. I don't want dial-up. Takes to long to stream videos with online learning. All she did was walk me through the plans, read out the contract and that was that.


These are not dial-up parameters.

As for helping... It'd be really hard - it's not only a Slingshot thing, but once the process starts it's pretty much automatic and even cancelling the new Slingshot accont won't make your previous account come back - as you found out Telecom may not have that plan, etc.

Why don't you give Slingshot a try since you are already there?






:)
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  Reply # 169766 8-Oct-2008 08:02
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freitasm:
AURORA: My cousins partner arrived, and told me to cancel as I was taking a step backwards with "Slingshot", as they come off the same server with telecom. If telecom couldn't get my broadband speeds up, how could "SlingShot"?


Even though the network looks the same (the copper to your home), the traffic goes through Slingshot's own servers - nothing to do with Telecom. I am sorry but your cousin's partner is not right there.

AURORA: the girls that signed  me up did not tell me I would have to install/write:
Protocol - PPPOA
VCI_ 100
VPI-0
CAPSULATION _VCMUX
MTU-1500

to get the internet. I said when I first signed up, I did not want dial up speeds. She did not say I would be on dial up when I signed up until my modem arrives that came from technical help today.

I was quite clear. I don't want dial-up. Takes to long to stream videos with online learning. All she did was walk me through the plans, read out the contract and that was that.


These are not dial-up parameters.

As for helping... It'd be really hard - it's not only a Slingshot thing, but once the process starts it's pretty much automatic and even cancelling the new Slingshot accont won't make your previous account come back - as you found out Telecom may not have that plan, etc.

Why don't you give Slingshot a try since you are already there?





I second that,
I have Slingshot, and have nothing but good things to say about it.
im on the new inferno plan with the extra 10GB. (all up 15GB)

as far as technical support go, wait times are average, however, i havent needed to calll them for something like 3-4 months now anyway (maybe longer), and i've had a stable internet connection since i connected with them. and have had the same IP for a month or 2 as well.









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Wannabe Geek


Reply # 169834 8-Oct-2008 12:17
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That's fine, getting misinformation. Really hard when you have a such a hard head telling you what an idiot I was to join. I had no problems joining with them until my cousins partner turned up.

I know he was only trying to help, but it left me with a major headache of constant bleating ... ...

I wasn't even connected to none of their services when I cancelled. 2 hour time frame. But they ended up connecting me anyway.I am on slingshot now and am a little brassed the Adaptor dosn't work, so I am using telecoms smaller power plug.

All is good so far as far as connection goes. Good to hear from those that are on it.  I like the plans they offer. Now that I am connected no problems.

I was 100% convinced I wanted another provider, which is why I chose slingshot. But he keeps plugging for "Telestra /clear".

Thanks to those that responded.

Incase anyone wondered I was on "Go Large"Tongue out

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  Reply # 169911 8-Oct-2008 16:33
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Aurora,

So everything is ok now?

PM me your account number if it isn't - shouldn't have been such a drama.




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