Gigabit plan limited to 200mbps

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Gigabit plan limited to 200mbps

arnies

525 posts

Ultimate Geek

#270197 28-Apr-2020 08:02

I've been doing speed tests this morning on my wired device, and seem to only be able to hit 200mbps while I'm on a "2degrees Broadband Unlimited Ultimate Fibre" plan.

Fast.com: 200mbps

Speedtest.net: Various servers, 100 - 200mbps.

Before I contact customer support is anyone else having an issue?

Linux

11424 posts

Uber Geek

Trusted

Lifetime subscriber

#2472536 28-Apr-2020 08:05

Are you just doing these tests in a web browser?

CrashAndBurn

668 posts

Ultimate Geek

#2472537 28-Apr-2020 08:07

Restarted both ONT and Modem? What model is your modem? What device you are testing on? Tried with diff cable or port?

Linux

11424 posts

Uber Geek

Trusted

Lifetime subscriber

#2472538 28-Apr-2020 08:09

Have you followed the steps in this sticky post?

https://www.geekzone.co.nz/forums.asp?forumid=85&topicid=239862

heapsort

245 posts

Master Geek

Lifetime subscriber

#2472540 28-Apr-2020 08:11

No issue here. I just now got 540 down 360 up over WiFi, and 900 down 540 up over Ethernet. In Christchurch, using speedtest command line interface application on Linux, if that matters.

mentalinc

3233 posts

Uber Geek

Trusted

#2472542 28-Apr-2020 08:15

When did you changed plans?

CPU: AMD 5900x | RAM: GSKILL Trident Z Neo RGB F4-3600C16D-32GTZNC-32-GB | MB: Asus X570-E | GFX: EVGA FTW3 Ultra RTX 3080Ti| Monitor: LG 27GL850-B 2560x1440

Quic: https://account.quic.nz/refer/473833 R473833EQKIBX

arnies

525 posts

Ultimate Geek

#2472544 28-Apr-2020 08:18

mentalinc:

When did you changed plans?

I've been on the ultimate plan since I signed up. We did have an issue where Chorus provisioned me to the wrong speed, so took a few days to get right but that was almost a year ago now.

I'll see if it persists and if so I'll look at following the guide posted above.

sxz

761 posts

Ultimate Geek

#2472549 28-Apr-2020 08:36

I upgraded a few weeks ago, and am not seeing speeds above 450 down and 500 up.

I will have a look at the sticky linked above, thanks

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sbowness

225 posts

Master Geek

Subscriber

#2472550 28-Apr-2020 08:36

I upgraded on Friday and my download was firmly stuck at 100Mbps whilst my upload popped up to 200Mbps. After some tweaking by customer care, I'm now 400 each way and a new 7590 is on its way to replace my 7560 to see if that fixes the issue.

Linux

11424 posts

Uber Geek

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Lifetime subscriber

#2472552 28-Apr-2020 08:38

sbowness:

I upgraded on Friday and my download was firmly stuck at 100Mbps whilst my upload popped up to 200Mbps. After some tweaking by customer care, I'm now 400 each way and a new 7590 is on its way to replace my 7560 to see if that fixes the issue.

@sbowness How are you testing?

arnies

525 posts

Ultimate Geek

#2472559 28-Apr-2020 09:07

Linux:

sbowness:

I upgraded on Friday and my download was firmly stuck at 100Mbps whilst my upload popped up to 200Mbps. After some tweaking by customer care, I'm now 400 each way and a new 7590 is on its way to replace my 7560 to see if that fixes the issue.

@sbowness How are you testing?

My OP was testing via Browser on my Mac.

Since then I've tested with multiple devices using a combination of Browser and the Speedtest CLI - I get 200mpbs as a wall for download.

My upload speeds can hit higher.

Speedtest by Ookla

Server: Xtreme Networks - Wellington (id = 21611)
ISP: Snap Internet Limited
Latency: 1.88 ms (0.28 ms jitter)
Download: 184.01 Mbps (data used: 231.7 MB)
Upload: 327.28 Mbps (data used: 309.5 MB)
Packet Loss: 0.0%
Result URL: https://www.speedtest.net/result/c/9e5c7f1b-044a-4a1f-8c69-8b2fe5214d6d

Slightly better on NPerf. 261 down and 332 up.

Scott3

3970 posts

Uber Geek

Lifetime subscriber

#2472582 28-Apr-2020 09:41

What router are you using? ISP supplied?

Why I ask is that 2 degrees uses PPPoE which is somewhat taxing on the router. (Compared to the systems used by some other ISP's). ISP supplied router should be configured to run OK, but even fairly grunty aftermarket routers can bottleneck your connection especially if resource intensive settings are turned on.

I have an Asus RT-AC68U which is a somewhat grunty router (now getting a bit older), and it can only handle about 760mbps download, where it was able to handle 950mbps with my last ISP. That fast enough for my needs, and the setup has been super stable, so I accept the bottleneck (have had numerous issues with ISP supplied routers in the past). That said if I turn on features like QoS, performance drop massively.

sbowness

225 posts

Master Geek

Subscriber

#2472616 28-Apr-2020 10:16

Linux:

sbowness:

I upgraded on Friday and my download was firmly stuck at 100Mbps whilst my upload popped up to 200Mbps. After some tweaking by customer care, I'm now 400 each way and a new 7590 is on its way to replace my 7560 to see if that fixes the issue.

@sbowness How are you testing?

PC with gigabit ethernet plugged into the back of the router.

Lorenceo

904 posts

Ultimate Geek

Trusted

#2472772 28-Apr-2020 13:07

For what it's worth, I've found there to be quite a bit of variation in throughput with various speedtest.net servers on 2degrees. It could be worth specifying a different server to use (perhaps one hosted by 2degrees?) when you're running speed tests. This won't make a difference if the bottleneck is within your home (as others have alluded to already).

Examples (hardly scientific):

Server: Vocusgroup NZ - Auckland (id = 5749)
ISP: 2degrees Broadband
Latency: 4.66 ms (0.11 ms jitter)
Download: 84.29 Mbps (data used: 100.3 MB)
Upload: 404.89 Mbps (data used: 611.7 MB)
Packet Loss: 0.0%
Result URL: https://www.speedtest.net/result/c/2b505838-bf33-477d-9930-8444d306d323

Server: Lucidity Cloud Services - Auckland (id = 24798)
ISP: 2degrees Broadband
Latency: 7.02 ms (0.12 ms jitter)
Download: 114.27 Mbps (data used: 204.6 MB)
Upload: 126.12 Mbps (data used: 225.6 MB)
Packet Loss: 0.0%
Result URL: https://www.speedtest.net/result/c/0faa1e51-1e04-44dc-bf32-2cf63e4ca13a

Server: Vodafone New Zealand - Auckland (id = 4953)
ISP: 2degrees Broadband
Latency: 11.93 ms (0.08 ms jitter)
Download: 191.20 Mbps (data used: 207.3 MB)
Upload: 417.09 Mbps (data used: 491.5 MB)
Packet Loss: 0.0%
Result URL: https://www.speedtest.net/result/c/357a38fc-ff7e-4981-9f1c-4d9882cc40bd

Server: Xtreme Networks - Wellington (id = 21611)
ISP: 2degrees Broadband
Latency: 11.78 ms (0.97 ms jitter)
Download: 236.90 Mbps (data used: 283.5 MB)
Upload: 453.56 Mbps (data used: 612.4 MB)
Packet Loss: 0.0%
Result URL: https://www.speedtest.net/result/c/e403443a-72e2-4de0-8055-f53d0a4bfcc7

Server: Spark New Zealand - Auckland (id = 11327)
ISP: 2degrees Broadband
Latency: 2.24 ms (0.74 ms jitter)
Download: 468.21 Mbps (data used: 724.1 MB)
Upload: 451.90 Mbps (data used: 801.6 MB)
Packet Loss: 0.0%
Result URL: https://www.speedtest.net/result/c/241b28b6-1a1d-46bd-8d60-3c5fe09b4245

Server: Chorus Fibre Lab - Auckland (id = 28463)
ISP: 2degrees Broadband
Latency: 4.64 ms (0.19 ms jitter)
Download: 651.44 Mbps (data used: 761.0 MB)
Upload: 96.11 Mbps (data used: 123.3 MB)
Packet Loss: 0.0%
Result URL: https://www.speedtest.net/result/c/4d97f8a6-7dd0-4d6f-99a2-65b242c48419

Server: Stuff Fibre - Auckland (id = 18474)
ISP: 2degrees Broadband
Latency: 4.68 ms (0.15 ms jitter)
Download: 661.57 Mbps (data used: 531.9 MB)
Upload: 478.45 Mbps (data used: 327.5 MB)
Packet Loss: 0.0%
Result URL: https://www.speedtest.net/result/c/b2daa0d7-7b48-4ebf-9faa-e5d8eaf96e11

Server: 2degrees - Auckland (id = 5539)
ISP: 2degrees Broadband
Latency: 2.32 ms (0.07 ms jitter)
Download: 842.36 Mbps (data used: 379.7 MB)
Upload: 331.71 Mbps (data used: 574.2 MB)
Packet Loss: 0.0%
Result URL: https://www.speedtest.net/result/c/81e14789-7d59-4529-b1e0-cec042167070

Server: MyRepublic Limited - Auckland (id = 5469)
ISP: 2degrees Broadband
Latency: 2.30 ms (1.21 ms jitter)
Download: 913.34 Mbps (data used: 749.8 MB)
Upload: 474.56 Mbps (data used: 440.6 MB)
Packet Loss: Not available.
Result URL: https://www.speedtest.net/result/c/8f533e47-0ea6-4836-a44e-8b7468eb8762