Is half the internet down?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Is half the internet down?

blackjack17

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#271715 24-May-2020 07:15

Maybe not half but can't access a range of sites.

https://www.smbc-comics.com/

https://www.nzherald.co.nz/

https://io9.gizmodo.com/

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#2490338 24-May-2020 07:17

okay as soon as I hit post everything seems to be back.

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#2490349 24-May-2020 08:05

Pity bookface is not on that list

blackjack17

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#2490355 24-May-2020 08:31

hmm doc booking sites https://booking.doc.govt.nz/Menu.aspx?sg=LWM

is it down https://www.isitdownrightnow.com/

can't connect through either vdsl or 4g

Stuff and geekzone pages loads are really slow as well.

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#2490357 24-May-2020 08:32

@NickMack

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#2490445 24-May-2020 12:49

Hi All,

No planned work by us or upstream providers, no Network Events have occurred, Can I ask you call into Customer Care and provide your 2degrees Customer name/number, time of event, IP address etc so it can be investigated - 0800 022 022.

Nick

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

halper86

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#2490473 24-May-2020 13:35

I’m not with 2d but on my spark fibre I have been having problems with some overseas websites too. Seems to be a problem with spark since it is fine on my voda mobile

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OzoneNZ

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#2490479 24-May-2020 13:44

Not sure if it's related but my connection has gone down and the PPPoE session will not stay up

My router can see the SNAP-41 BNG and authenticates fine, but no traffic is passing and eventually the session goes down

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#2490504 24-May-2020 15:02

I’ve also lost connectivity at approx 1:37pm. I am not home so can’t check the routers but can confirm that power is online (otherwise would have gotten an AC power failure notification via mobile).

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blackjack17

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#2490506 24-May-2020 15:09

My access appears fine. It just seemed strange that only certain sites couldn't be accessed. At first i thought it was just internationals, but then NZ herald and the DOC booking system weren't able to be accessed.

It all seems fine now so I am going to put it down to pixies.

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dt

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#2490509 24-May-2020 15:16

Big chorus outage in Albany, Auckland fwiw

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#2490516 24-May-2020 15:34

dt: Big chorus outage in Albany, Auckland fwiw

Really hope this is it, cause I called into 2degrees Care and the rep was totally unwilling to entertain the possibility it wasn't my BYO router causing it - refused to investigate further on their end and blamed my setup that was working until 1pm today with no changes (MikroTik RB3011).

@NickMack any chance you could confirm the Chorus outage in Albany would cause the PPPoE issues?

The 2d rep said he wasn't aware of any outages in the area

For reference I am in Pinehill/Albany area

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Linux

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#2490523 24-May-2020 15:48

@OzoneNZ have you checked the Chorus outage map?

https://www.chorus.co.nz/outages

OzoneNZ

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#2490526 24-May-2020 15:52

Linux:
@OzoneNZ have you checked the Chorus outage map?

https://www.chorus.co.nz/outages

Yep the map does show an outage covering my property, but the ONT still has a GPON signal and my MikroTik router shows the 2degrees BNG as reachable - sounded more like a 2d issue than a Chorus one to me since the PPPoE session would authenticate but not actually give me a session

Guess there's some sort of Chorus backhaul issue between my local 2d BNG and the 2d core network?

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#2490529 24-May-2020 15:55

@OzoneNZ Then I would say it's 99% related to the ongoing Chorus issue

NickMack

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#2490546 24-May-2020 16:24

Hi All,

I pinged the NOC, as per @Linux there is indeed a Chorus outage at present, currently affecting ~12 2degrees customers. We typically publish to our website when there is more than 50 customers affected. I apologise that our care team was unaware of the fault, Ill follow up with them tomorrow as they should be aware of the outage regardless of our notification procedures.

Nick

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

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