Anyone having problems with 2 Degrees fibre in Christchurch?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Anyone having problems with 2 Degrees fibre in Christchurch?

darkasdes2

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#272368 22-Jun-2020 15:18

Our fibre connection has been down since 3pm, ont light is green and fritzbox says internet is connected but can't load any web pages

Nothing on 2 degrees network status

Anyone having problems?

I have restarted ont and frtizbox

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#2509780 22-Jun-2020 15:21

A connection I monitor in Gore is having the same issue. I'm getting ping responses from things but not at any useful rate..

PING 1.1.1.1 (1.1.1.1) 56(84) bytes of data.
64 bytes from 1.1.1.1: icmp_req=3 ttl=57 time=25490 ms
64 bytes from 1.1.1.1: icmp_req=7 ttl=57 time=26433 ms
64 bytes from 1.1.1.1: icmp_req=10 ttl=57 time=26445 ms
64 bytes from 1.1.1.1: icmp_req=18 ttl=57 time=26398 ms

Interestingly connections in Tapanui and Clydevale (in between!) are not having any issues.

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danfaulknor

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#2509786 22-Jun-2020 15:24

Found this from a search on Twitter for 2degrees as well: https://app.fing.com/internet/provider/2degrees/NZ

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hio77

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#2509788 22-Jun-2020 15:25

danielfaulknor:

A connection I monitor in Gore is having the same issue. I'm getting ping responses from things but not at any useful rate..

PING 1.1.1.1 (1.1.1.1) 56(84) bytes of data.
64 bytes from 1.1.1.1: icmp_req=3 ttl=57 time=25490 ms
64 bytes from 1.1.1.1: icmp_req=7 ttl=57 time=26433 ms
64 bytes from 1.1.1.1: icmp_req=10 ttl=57 time=26445 ms
64 bytes from 1.1.1.1: icmp_req=18 ttl=57 time=26398 ms

Interestingly connections in Tapanui and Clydevale (in between!) are not having any issues.

It's just traveling to the moon and back a few times... could be worse, it could be totally down ;)

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heapsort

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#2509790 22-Jun-2020 15:26

Yes, I am having trouble. Some sites can be reached. Others cannot. Persisted after turning everything off and on.

The work from home site I connect to cannot be reached from our fibre connection, so I started the hotspot on my phone (2 degrees mobile, and activated the data clock free data hour) to keep working for now.

NickMack

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#2509792 22-Jun-2020 15:32

Hi All,

We have had a few people call into the call center, team are investigating at the moment.

Nick

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

darkasdes2

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#2509793 22-Jun-2020 15:32

Thanks for rhe replies, hopefully it's resolved soon

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theUtmost

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#2509796 22-Jun-2020 15:35

Yeah having issues here as well, I'm not actually onsite atm.

I just got notified by various things saying they'd not been "seen since 3pm ish"

Hopefully by the time I get there Nick's team have sorted everything out :P

hio77

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#2509838 22-Jun-2020 15:37

danielfaulknor:

Found this from a search on Twitter for 2degrees as well: https://app.fing.com/internet/provider/2degrees/NZ

Didn't realize fing collected stats like that, Quite interesting...

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Ramrodd

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#2509839 22-Jun-2020 15:38

Having issues in Dunedin as well.

darkasdes2

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#2509842 22-Jun-2020 15:40

I am back up and running again after rebooting the ont and frtizbox again as advised by customer services (was on hold with customer service when I started the thread)

Stasis007

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#2509846 22-Jun-2020 15:42

still down here in chch. 2 degrees tech support said multiple outages in South island. Still investigating.

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NickMack

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#2509847 22-Jun-2020 15:43

Hi All,

The team have identified what they believe to be the issue, (a network element with high CPU), a change has been made and investigation / validation /checks are underway.

Nick

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

theUtmost

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#2509850 22-Jun-2020 15:45

Verified things also back online for me as well, so that was off for approx 40mins

Stasis007

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#2509856 22-Jun-2020 15:54

Back up here too

theUtmost

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#2510199 23-Jun-2020 08:58

@NickMack

You're probably already aware, but there were a further couple of minor outages this morning.

I'm in CHC, and my experience was 15min outage 6:10am - 6:25am according to logs, then 6:30 - 6:35ish.

If you'd like further info about my location, plan, equipment and more detailed stats, by all means PM me

Cheers, tU

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