Upselling "loyalty" calls - or how to lose a customer

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Upselling "loyalty" calls - or how to lose a customer

nzkiwiman

2584 posts

Uber Geek

Subscriber

#272526 29-Jun-2020 17:40

So I just had my first "loyalty call"; someone from 2D calling to upsell me to Pay Monthly.

Even with a direct "I do not want to change my plan, I am happy with Pre Pay", they kept on the sell and then to top it off - asked me who I was with for Internet and tried to change me over to 2D Internet as well, who I am already with.

By the end of the call I was fuming and I told the person never to call me again trying to sell me stuff.

Note to 2D - this is how you lose a customer, not make them spend more.

Jase2985

12348 posts

Uber Geek

ID Verified

Lifetime subscriber

#2514700 29-Jun-2020 18:26

just hang up, its quick and easy

Backblaze

Backblaze Unlimited Backup. World’s easiest cloud backup. Get peace of mind knowing your files are backed up securely in the cloud (affiliate link).

DjShadow

3954 posts

Uber Geek

ID Verified

Trusted

#2514719 29-Jun-2020 19:01

Must be the season for it, I had someone representing Slingshot ring me last week wanting me to sign up to Slingshot power (turned out they were a bit more expensive than my current provider), also Sky tend to ring every other month to provide a freebie like Rialto Channel on MySky for a small period of time in the hope you will keep it.

quickymart

11220 posts

Uber Geek

ID Verified

#2514725 29-Jun-2020 19:04

I had the Sky calls with free Soho when I was with them, but it wasn't enough to make me cancel in the end. Don't really get time to watch much TV anyway.

richms

26413 posts

Uber Geek

Trusted

Subscriber

#2514727 29-Jun-2020 19:05

I usually know the call is going to go that way when they ask how I am. Always a dead give away that its a spam call. I should just hang up at that point but they often call back.

Richard rich.ms

elpenguino

2913 posts

Uber Geek

#2514754 29-Jun-2020 21:37

Years ago I heard about this on fair go or similar and , somewhat sceptical , I signed up to the direct marketing association's 'do not call' list.

Spam calls have dropped to near zero.

https://www.marketing.org.nz/Services/Do_Not_Call

But yes, I did receive a similar call from Orcon recently - trying to hook me up to their power supply (but not in a tie me to the chair way) so the odd one slips through.

But no more cold calls from Sky !!

Most of the posters in this thread are just like chimpanzees on MDMA, full of feelings of bonhomie, joy, and optimism. Fred99 8/4/21