What was the date that 2 Degrees started to lease modems?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › What was the date that 2 Degrees started to lease modems?

darkasdes2

428 posts

Ultimate Geek

#272889 22-Jul-2020 14:53

I am just wondering if anyone can tell me the date when 2 Degrees started to lease the Frtizboxes rather than include them for free to customers who signed up on a 12 month contract?

Cheers

Linux

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#2527190 22-Jul-2020 15:03

That was back in Snap days not 2degrees, 2d don't lease modems, Ignore what is in the 2degrees website

darkasdes2

428 posts

Ultimate Geek

#2527194 22-Jul-2020 15:06

Linux:

That was back in Snap days not 2degrees, 2d don't lease modems, Ignore what is in the 2degrees website

Sorry lease is probably not the right word, I guess loan is more appropriate.

Linux

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#2527195 22-Jul-2020 15:07

darkasdes2:

Linux:

That was back in Snap days not 2degrees, 2d don't lease modems, Ignore what is in the 2degrees website

Sorry lease is probably not the right word, I guess loan is more appropriate.

Are they asking for the modem back or something? You need to provide more info

darkasdes2

428 posts

Ultimate Geek

#2527198 22-Jul-2020 15:15

Just got a bill out of the blue for $110.00 after leaving them earlier in the year. That particular contract started with 2 degrees in Sept 2017.

I thought they would have made some form of contact to send me a courier bag (that's if its a "loan" fritzbox) to send the fritzbox back to them or said something to me on the phone when I cancelled my connection.

I still have the paperwork from when the sent me that particular fritzbox and there is no mention of it being a loaned item.

billgates

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#2527209 22-Jul-2020 15:26

I have been advised by 2degrees lately that after if you stay with 2degrees broadband for at least 3 years then after that the modem is your to keep as it is a lease. Prior during Snap days, I remember the modem was ours to keep anyway from get go.

Do whatever you want to do man.

rugrat

3106 posts

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#2527213 22-Jul-2020 15:37

When I joined and asked about it, they told me they’d send a courier bag to return it in.

When quitting and they want it back strange that if customer doesn’t bring it up, they say nothing and charge.

Good to know about the three years, if a time comes that I leave will be definitely asking how to deal with Fritz.

Linux

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#2527216 22-Jul-2020 15:38

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KrazyKid

1238 posts

Uber Geek

#2527217 22-Jul-2020 15:40

darkasdes2:

Just got a bill out of the blue for $110.00 after leaving them earlier in the year. That particular contract started with 2 degrees in Sept 2017.

I thought they would have made some form of contact to send me a courier bag (that's if its a "loan" fritzbox) to send the fritzbox back to them or said something to me on the phone when I cancelled my connection.

I still have the paperwork from when the sent me that particular fritzbox and there is no mention of it being a loaned item.

When I re-signed back June 2017 I got a Modem with the sign-up.
I paid a one off $15 charge for the modem and a 15 delivery fee as I wanted a second access point.
There was a $700 contract beak fee to offset the cheap cost.

So it must have changed after that point.

Andib

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#2527268 22-Jul-2020 16:10

Linux:

That was back in Snap days not 2degrees, 2d don't lease modems, Ignore what is in the 2degrees website

Back in the Snap days they'd charge you $400~ for the Fritz, The not owning the modem is a recent 2D change.

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sbiddle

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#2527292 22-Jul-2020 16:49

Their terms and conditions are online, and looking at their site (which carries a number of variations) and both Google and waybackmachine there are various incarnations. Many of these (even from a few years ago) clearly show who owns hardware and shows fees if it is not returned.

If the terms and conditions at the time you entered your contract do not show a fee then it's unfair (and potentially unlawful) for them to charge that. If it does, then you're probably stuck paying it if the conditions don't give you an out clause.

wibble

85 posts

Master Geek

#2527300 22-Jul-2020 17:02

According to the Ts&Cs it was 2 July 2018. If you received the modem before then then you may have been charged in error. If you received the modem after that date then there is a “modem non return fee” of $110 for modems older than 12 months. You can probably avoid paying that fee if you return the modem to them.

JayADee

2148 posts

Uber Geek

#2527301 22-Jul-2020 17:03

I don’t know, I own mine from the Snap days when you bought them and then it got replaced under Fritzbox's 5 year warranty by 2degrees when it went kaput. I think I might be hard pressed to prove that after all this time! I doubt I still have the old Snap receipt.

darkasdes2

428 posts

Ultimate Geek

#2527557 23-Jul-2020 08:13

Thanks for all the replies everyone.

I have heard back from 2 Degrees and they acknowledged they invoiced me in error.