Unable to change 2Degrees broadband password

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Unable to change 2Degrees broadband password

eaglesd

71 posts

Master Geek
+1 received by user: 6

#272938 26-Jul-2020 12:18

I'm trying to change my broadband password online but no matter how complex I make my new password I'm not able to get past the password strength check.

I meet all the requirements (uppercase letter, lowercase letter, number, symbol and 18 character password length)

Anyone else having this issue?

liquidcore

187 posts

Master Geek
+1 received by user: 71

ID Verified

#2528983 26-Jul-2020 15:50

Have you tried a different browser?

snnet

1413 posts

Uber Geek
+1 received by user: 556

#2528988 26-Jul-2020 16:09

yeah, try another browser or an incognito session

richms

29104 posts

Uber Geek
+1 received by user: 10219

Trusted

Lifetime subscriber

#2528989 26-Jul-2020 16:19

Are you blocking scripts and stuff with "privacy" extensions?

Richard rich.ms

eaglesd

71 posts

Master Geek
+1 received by user: 6

#2529142 26-Jul-2020 19:17

I did try edge and chrome both have the same issue but edge did import my chrome settings so I'll try with Firefox as well.

Based on the replies I'll assume no one else is having an issue?

eaglesd

71 posts

Master Geek
+1 received by user: 6

#2529147 26-Jul-2020 19:25

Ok this is working in safari so must be a blocked script on chrome. Thanks everyone.

MartinGZ

376 posts

Ultimate Geek
+1 received by user: 128

Subscriber

#2529767 27-Jul-2020 19:09

Interesting as I had this same issue on a Windows system some months ago. Tried various browsers, wasted a lot of time, got frustrated and ended up doing the password reset over the phone with the nice people at support.

It's something that 2Degrees need to look at.

Not only that issue, but the naming of their various passwords. I actually have three 2Degree passwords, 2 of which apply here, but in addition there is a local modem password.

On the My Profile page there are two logins: "Change Login Password", Change Broadband Password" What login? What Broadband - website or modem service or local modem? There is no explanation on the password screens what these actually refer to - it would have been useful if there was. I consider myself reasonably adroit at these things, but was confused.

The help page was useful, but the Login Password is called the "Broadband Services Password" and the Broadband (ie website login) password is called "Your 2degrees (Broadband & Home phone) Password". Hmmmm.

I suggest to the support people who do monitor these page that more meaningful names and consistent naming would help. Reference should also be made to the local modem login password.

Nokia 6110, 6210, 6234, Sony Ericsson XPERIA X1, Huawei Ideos X5 (Windows Mobile), Samsung Galaxy SIII, LG G4, OnePlus 5, iPhone Xs Max (briefly), S21 Ultra. And I thought I hadn't had many phones - but the first one around 1997.

Samsung

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morganbrowne

161 posts

Master Geek
+1 received by user: 197

Trusted

#2529925 28-Jul-2020 09:29

Hi,

Thanks for raising this! Will bring it up with the 2degrees digital team.

Cheers,

Morgan Browne - 2degrees Social & Digital Media Manager.
I'm in the comms team. If you would love some help from our 100% Kiwi-based customer care team, please call them on 0800 022 022.