bandwidth halved (100/20 > ~50/15) west auckland 18/08/2020

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › bandwidth halved (100/20 > ~50/15) west auckland 18/08/2020

Benoire

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#273362 18-Aug-2020 14:03

Howdy folks

Just wondering if anyone else in west auckland has noticed a drop in bandwidth? Speed tests (correlated by game downloads) have roughly halved in terms of downstream bandwidth and capping out at around 50 mbps compared to the previous days at 100 as expected. Nothing on the network has changed (full Unifi switched network with USG-3P) but before I log anything with 2 degrees I thought I'd see if it was just a general drop due to congestion etc. or something more local to me.

Thanks in advance

Chris

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#2543715 18-Aug-2020 14:15

2degrees fibre in Wellington is fine, getting 100mbps down same as yeterday.

michaelmurfy

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#2543723 18-Aug-2020 14:20

Got the correct PPPoE user / pass entered? From memory if you have something incorrect it'll drop the speeds. Also given your ONT / Router a reboot?

Give 2degrees a call - it is either an issue with your PPPoE details, or the wrong profile provisioned.

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Benoire

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#2543736 18-Aug-2020 14:36

michaelmurfy:

Got the correct PPPoE user / pass entered? From memory if you have something incorrect it'll drop the speeds. Also given your ONT / Router a reboot?

Give 2degrees a call - it is either an issue with your PPPoE details, or the wrong profile provisioned.

I've had fibre since just after christmas and nothing has changed on the network and its only today I've noticed the drop in speed (its been running at 100 / 20 pretty much since installed) which is why I was wondering if it was local to me and my area or more widely across west auckland.. Was trying to avoid contacting them until I knew it was local as they will all be struggling during hte various lockdowns across the Country and as I still have access and reasonable speed (just difficult with multiple zoom and teams meetings at once) I wanted to ascertain issues first.

Chris

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#2543738 18-Aug-2020 14:38

Probably the new filter it has to run through to check each packet for covid-19.

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SaltyNZ

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#2543742 18-Aug-2020 14:41

davidcole:

Probably the new filter it has to run through to check each packet for covid-19.

We weren't ready to announce it yet ... It needs more 5G.

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#2543762 18-Aug-2020 15:08

SaltyNZ:

davidcole:

Probably the new filter it has to run through to check each packet for covid-19.

We weren't ready to announce it yet ... It needs more 5G.

So your saying 2D's 5G network filters out covid19? 🤔🤔🤔

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#2543767 18-Aug-2020 15:16

hio77:

So your saying 2D's 5G network filters out covid19? 🤔🤔🤔

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c0ld

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#2543777 18-Aug-2020 15:25

@Benoire I'm around 10km away heading towards central, no issues. Flick me a PM if you want to try a direct download from me to see if 'local' traffic is any better.

pwner

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#2543791 18-Aug-2020 15:44

Benoire:

Howdy folks

Just wondering if anyone else in west auckland has noticed a drop in bandwidth? Speed tests (correlated by game downloads) have roughly halved in terms of downstream bandwidth and capping out at around 50 mbps compared to the previous days at 100 as expected. Nothing on the network has changed (full Unifi switched network with USG-3P) but before I log anything with 2 degrees I thought I'd see if it was just a general drop due to congestion etc. or something more local to me.

Thanks in advance

Chris

In Northwest Auckland myself on 100/20 fibre and getting full speed with no issues here.

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Benoire

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#2543867 18-Aug-2020 18:01

Hmmm somethings odd, its now dropped to ~36mbps but upload is back at 20mbps... logged this with 2degrees, hopefully something that is easy to diagnose as nothing has changed from the USG-3P in to the network. All testing was done via wired devices so wireless not an issue.

michaelmurfy

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#2543911 18-Aug-2020 19:15

But you have rebooted everything? If not, seriously do that first.

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Benoire

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#2543919 18-Aug-2020 19:42

I had earlier when I noticed the drop, the 35mbps result was after the USG was rebooted. Now at 65mbps so will keep an eye on it tonight and see how it performs. Internal network across the 2 x 24 port unifi switches and nano-HD are working optimally its just the interface with the internet that's dropping.

Jase2985

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#2543946 18-Aug-2020 20:40

you restarted the ont too?

michaelmurfy

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#2544091 19-Aug-2020 02:11

Jase2985:

you restarted the ont too?

And the switches and access points? I seriously mean reboot everything despite how absurd it sounds. I've seen some very strange things in my time that a reboot has fixed and switches / access points can, and do act up and can slow your whole network or even a single interface in the process.

Benoire

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#2544151 19-Aug-2020 07:55

ONT was restarted at the same time as the USG; switches shouldn't have been an issue as they where still sending and receiving across the ports at 1gb including the uplink from the gen 2 switch to the USG but rebooted them last night. Connection is has increased since I got up to around ~75mbps so I've done what I can and assume there are other issues in play.

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