Troubles signing up with Orcon.

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Troubles signing up with Orcon.

DubNZ

6 posts

Wannabe Geek

#27830 7-Nov-2008 17:46

Hi all, sorry to be one of those new forum users who joins to try and solve a problem, but I'm afraid I'm going to have to be that guy.

So I'm currenly on Xnet's Fusion plan (Naked DSL), and, seeing as I'm a recent addition to the Orcon+ network, decided to sign up with them.

At least, that was the plan. Seems Orcon can't help me switch unless they can identify the line. Which is fair enough. Trouble is, since there's no voice service on the line, I can't give them the phone number. So instead, I was asked to supply them with my line's ASID number.

Xnet doesn't have any record of my ASID whatsoever and naturally, Telecom won't give it out to customers, which totally makes sense seeing as it's a permanent, unique identifier of the copper line leading to the premises.

I suppose what I'm asking is are there any members of these esteemed forums who have had a similar situation? On naked dsl and trying to change the provider? Do any of you know your line's ASID or know how to obtain it?

Any light that could be shed would be greatly appreciated.

dreamtype

46 posts

Geek

#176694 7-Nov-2008 18:06

You might want to reconsider by reading the 'slow international speed' threads or the 'orcon speeds continue to fail'.

DubNZ

6 posts

Wannabe Geek

#176695 7-Nov-2008 18:09

I did. International performance seems to be widespread across several ISPs.

In that thread, Xnet and Orcon are compared, and Orcon, while not great, still seems to be a _lot_ better than Xnet.

dreamtype

46 posts

Geek

#176697 7-Nov-2008 18:10

Oh ok,anyhow. Have you tried searching the forums ? . Good luck with the ASID number thingo.

DubNZ

6 posts

Wannabe Geek

#176699 7-Nov-2008 18:12

dreamtype: Oh ok,anyhow. Have you tried searching the forums ?

A search revealed a couple of mentions of ASID numbers, but no details that could help me.

dreamtype: Good luck with the ASID number thingo.

Thanks :D

duncanblair

248 posts

Master Geek

Trusted

#177027 10-Nov-2008 09:37

Hi DubNZ,

You shouldn't need your ASID - we should be able to find it for you from your address. You can use the address finder on our website: http://www.orcon.net.nz/address_locator/

DubNZ

6 posts

Wannabe Geek

#177078 10-Nov-2008 12:35

duncanblair: Hi DubNZ,

You shouldn't need your ASID - we should be able to find it for you from your address. You can use the address finder on our website: http://www.orcon.net.nz/address_locator/

Thanks for the reply Duncan.

I had used the address locator, which confirmed Orcon LLU connectivity at my premises. Unfortunately when I attempted to transfer my line over online, I encountered an error: "Selected line not compatible with chosen plan" or something to that effect. I was unable to continue on the online form, which is what lead to me contacting the helpdesk. One of Orcon's helpdesk operators confirmed the error I was seeing and informed me that I would have to provide them with an ASID to proceed with the transfer.

Interestingly, the online address locator now says that LLU connectivity is not available at my premises, despite me being within the service area (Auckland CBD).

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falconnz

31 posts

Geek
Inactive user

#177111 10-Nov-2008 13:41

Hello

I had a similar issue when signing up last week

when you enter your street address two boxes come up click the one on the right. If I remember it didnt make sense to click it but the orcon helpdesk said that it was fine.

I now have orcon :)

also one other thing they didnt say was that some one actaully has to come to your house, luckily i was at home when they showed up.

DubNZ

6 posts

Wannabe Geek

#177146 10-Nov-2008 15:12

Update: Turns out that Orcon don't have the entire CBD unbundled, despite what their coverage map says. There's 2 exchanges servicing the CBD, Orcon only have ADSL2+ DSLAMs in one of them. And I'm connecting to the yet-to-be-unbundled exchange.

Sigh, what a letdown! At the least, Orcon should update their coverage map to represent their network more honestly.

If any Orcon employees have an idea on when you're getting your equipment into the other CBD exchange, I'd love to know.

duncanblair

248 posts

Master Geek

Trusted

#177147 10-Nov-2008 15:23

Unfortunately it is not quite that simple. The two exchanges in the CBD do not serve distinct areas, and so we are unable to seperate them on the map. As the note at the bottom of the map explains, the areas shaded are indicative only, the only way for us to tell for sure is if you give us your phone number or address.

People who are being served from a cabinet within the shaded areas will also not be able to get on the Orcon+ network at this stage.

Believe me, we want you on our network, we just can't physically connect you right now.