Stuff Fibre Xbox One NAT type unavailable

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evanthompson

9 posts

Wannabe Geek

#279564 23-Oct-2020 13:12

Hi there,

I was with Vodafone using Fibre and had no issues using my Xbox One and my NAT was always open. I recently moved house and changed providers to Stuff Fibre and since then my NAT is showing as 'Unavailable' and I'm getting the error "Cannot get a Teredo IP address".

I'm using the standard router provided by Stuff (Asus RT-AC59U V2) and connected via ethernet cable. I did also try on WIFI with the same issue.

I have tried a number of things to resolve it including:

- Port forwarding all Xbox suggested ports
- Binding IP address to my Xbox MAC address
- Turning off IPv6 (now set to "Tunnelling")
- Turning off UPnP and then back on
- Updating router firmware (now version 3.0.0.4.386_21649-g7401a04)
- Turned off router firewalls
- Tried using DMZ

I have managed to get it open on about 3 occasions (in the evenings) and then in the morning its unavailable again (not changed anything on my end).

Any assistance would be greatly appreciated as Stuff Fibre Support, Xbox Support and Asus Support all so far have been unhelpful and pretty much suggesting standard troubleshooting I have already tried, or telling me to call each other.

Thanks in advance

Evan

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meow
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#2590748 23-Oct-2020 13:27

1) Do not port forward.
2) Do not DMZ, ever.
3) Do not disable the firewall, ever.
4) Enable IPv6 and keep it enabled. This is the best form of connection for gaming consoles.

And lastly - enable UPnP on your router, this is all you need. This is normally disabled by default for security reasons.

Gaming consoles are also designed to accept NAT. Is there any reason you feel you need an "Open NAT" also? You'll note that most games these days connect outbound to game servers and don't really use direct communication. Gaming will still work 100% fine with standard multiplayer. The other thing also is direct to direct communication does open you up to DDOS attacks etc which will get you kicked by your ISP.

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evanthompson

9 posts

Wannabe Geek

#2590750 23-Oct-2020 13:39

Thanks for your reply. I tried port forwarding, DMZ etc to try and resolve my issue. I still have the ports forwarded, DMZ is disabled (and I realise this is not good to use). My router firewall is still disabled and IPv6 is set to "tunnelling". UPnP is enabled as well. All these things are just me trying different suggestions to get my NAT to open. Not having my NAT open means I am not able to play Coop with friends and that is why I would like this resolved.

My NAT was unavailable with the router setup as default and I have also tried a factory reset to no avail.

Thanks

Evan

Spyware

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#2590752 23-Oct-2020 13:41

Stuff use CG-NAT thus no IPv4 public IP on router WAN interface.

EDIT: Their support page says they don't use CG-NAT so this may have changed under Vocus. Page is dated 2019 though so is most likely not correct.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

sbiddle

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#2590754 23-Oct-2020 13:42

Stuff use CG-NAT so any port forwards or DMZ type settings you configure will do absolutely nothing.

If you have something that does specifically require a port forward for an inbound session (and basically no games these days ever need a port forward) you're out of luck as you can't port forward with a CG-NAT connection and will need to find out if they offer public IP addresses.

evanthompson

9 posts

Wannabe Geek

#2590765 23-Oct-2020 14:04

Ok so my only way of fixing this is to get a public IP address from Stuff Fibre (if available) or change providers?

Thanks

Spyware

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#2590770 23-Oct-2020 14:10

Yes. Stuff should have mentioned this though, makes no sense that they didn't.

michaelmurfy

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#2590772 23-Oct-2020 14:13

You ignored the part in my post - you do not need an "Open NAT" these days... What is it you can't do on your Xbox?

Gaming consoles are also designed to accept NAT. Is there any reason you feel you need an "Open NAT" also? You'll note that most games these days connect outbound to game servers and don't really use direct communication. Gaming will still work 100% fine with standard multiplayer. The other thing also is direct to direct communication does open you up to DDOS attacks etc which will get you kicked by your ISP.

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Move to New Zealand's best fibre broadband service (affiliate link). Note that to use Quic Broadband you must be comfortable with configuring your own router.

evanthompson

9 posts

Wannabe Geek

#2590818 23-Oct-2020 14:34

Spyware:

Yes. Stuff should have mentioned this though, makes no sense that they didn't.

Thanks for your replies, I just spoke to Stuff and they are telling me they do not use CG-NAT and my IP address should be public. So I really don't know what to try now to resolve this. Any other ISP that might be better to move to that won't have this issue? I was with Vodafone with no issues so maybe just need to go back to them.

evanthompson

9 posts

Wannabe Geek

#2590821 23-Oct-2020 14:36

michaelmurfy:

You ignored the part in my post - you do not need an "Open NAT" these days... What is it you can't do on your Xbox?

Gaming consoles are also designed to accept NAT. Is there any reason you feel you need an "Open NAT" also? You'll note that most games these days connect outbound to game servers and don't really use direct communication. Gaming will still work 100% fine with standard multiplayer. The other thing also is direct to direct communication does open you up to DDOS attacks etc which will get you kicked by your ISP.

I didn't ignore, but I do in fact need an open NAT as I'm not able to play co-op games with friends due to my strict NAT as mentioned.

evanthompson

9 posts

Wannabe Geek

#2591037 23-Oct-2020 21:40

As an update. I factory reset my router again and came back to Xbox and the NAT was showing as open! Xbox turned off after a while due to no activity, and I came back and turned it on, it was back to unavailable again (no changes from my side). Confused.com 😔

shrub

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#2591039 23-Oct-2020 21:44

What is the problem your having being strict?

evanthompson

9 posts

Wannabe Geek

#2591041 23-Oct-2020 21:48

shrub:

What is the problem your having being strict?

Yes, it says "NAT type unavailable" in the Xbox Network menu and "Cannot get a Teredo IP address" when I do a multiplayer test or NAT test. In games it states "NAT strict" and stops me from joining or inviting friends to a coop game.

freitasm

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#2591166 24-Oct-2020 10:28

Could you disable IPv6 on the Xbox? Teredo is only used on IPv6 - can you confirm the ISP is providing an IPv6 address? Can you confirm the router is correctly configured for IPv6?

evanthompson

9 posts

Wannabe Geek

#2591262 24-Oct-2020 13:31

freitasm:
Could you disable IPv6 on the Xbox? Teredo is only used on IPv6 - can you confirm the ISP is providing an IPv6 address? Can you confirm the router is correctly configured for IPv6?

I did disable IPv6 on the router but don’t know a way to do that on the Xbox. Disabling it on the router didn’t seem to help and I do have an IPv6 IP address showing when enabled.

I did get the NAT open with IPv6 enabled as well, so really unsure what is causing it to be unavailable majority of the time.

freitasm

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#2591278 24-Oct-2020 14:07

There is a way to disable on the Xbox. It may be enabled and trying to use it when not available.

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