2 Degrees down for anyone else in the Wellington Northern suburbs?

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timmmay

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#279816 11-Nov-2020 06:26

The Fritz box tells me our fiber internet went down approximately 5:30 this morning. Anyone else have an outage? I can't reboot the ONT right now because my toddler is asleep in that room, I have rebooted the router. Plus I'm at work now. I'll call 2degrees when they open at 8am.

@freitasm is your internet ok?

Update - the connection ONT to Fritz is down, which can prevent them connecting to the ONT. I have to unplug / reboot / etc. Hopefully it's not a physical fault.

Jiriteach

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#2601462 11-Nov-2020 06:29

I’m in Wellington and no drop last night. I. did see a drop on the 5th ~ 1am. Most likely rolling maintenance in different areas.

-- opinions expressed by me are solely my own. ie - personal

freitasm

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Geekzone

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#2601490 11-Nov-2020 08:08

Nothing in the logs to suggest this happened here.

timmmay

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#2601500 11-Nov-2020 08:16

freitasm:

Nothing in the logs to suggest this happened here.

Thanks - will call 2deg

BlackHand

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#2601508 11-Nov-2020 08:35

Not sure if it's related but our 2degrees fibre (Auckland) went down from 2020-11-11 02:09:46 - 2020-11-11 02:24:59 according to my logs

timmmay

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#2601525 11-Nov-2020 09:08

Apparently the ONT is fine with a green light, but there's a problem connecting to the Fritzbox. They can't contact the ONT over the fiber, but that can be because the Fritzbox is down. I have to unplug everything and plug it back in, if it doesn't work I need to use a new LAN cable. Sounds a bit odd but I'll try it when I'm home later on.

timmmay

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#2601899 11-Nov-2020 15:31

I rebooted, no luck. I replaced the ethernet cable and it started working. So it looks like the 2degrees suggestion to replace the cable was absolutely correct. They'd have solved it within 15 mins if I'd been home to do the job. Nice work 2degrees support :)