Slow internet speeds

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Slow internet speeds

Lostja

239 posts

Master Geek

#280016 22-Nov-2020 16:55

We are experiencing less than expected internet speeds and I am not sure whether that is an issue on my side or not.

We moved into a new house in a new sub division and signed up for the 900/400 plan. Initially we were getting about 200/400 and when I asked whether that was right I was advised to give it some time and it should come right. I gave it a few months and decided to give it another go and nothing had chanced While on the phone tried using different Cat5e cables (one was brand new) to my PC as I don't have Cat6 long enough, updated the firmware to7.21, disconnected everything else from the Fritzbox except my PC or my Surface Pro. No difference whatsoever.

Now, some more time passed and I plucked up the energy to look into this again. The various speedtests consistently do not exceed 90/90 on any device, wired or wireless, using different ethernet cables, different devices all connected directly to the Fritzbox with my switch and everything else disconnected... Back on the phone to 2degrees and I have just sent a traceroute to the 2degrees service desk. Is there anything else I can ask them to do or look into? It feels something is not correctly set up but can't work out what that may be..

Jase2985

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#2608516 22-Nov-2020 17:03

90/90 suggests a 100mbps link somewhere

Do you have a flat cat5 cable between to ONT and the Router? if so i would suggest that's the first place you start. replace that with a decent brand one and test again.

Lostja

239 posts

Master Geek

#2608520 22-Nov-2020 17:11

Jase2985:

90/90 suggests a 100mbps link somewhere

Do you have a flat cat5 cable between to ONT and the Router? if so i would suggest that's the first place you start. replace that with a decent brand one and test again.

when I test it with PC connected to the router I use a Dynamix Cat6 cable between the router and the Fritzbox. When I test it PC connected straight to the Fritzbox I use a long Cat5e cable with the switch disconnected. Both give me about the same result

Jase2985

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#2608521 22-Nov-2020 17:12

Lostja:

Jase2985:

90/90 suggests a 100mbps link somewhere

Do you have a flat cat5 cable between to ONT and the Router? if so i would suggest that's the first place you start. replace that with a decent brand one and test again.

when I test it with PC connected to the router I use a Dynamix Cat6 cable between the router and the Fritzbox. When I test it PC connected straight to the Fritzbox I use a long Cat5e cable with the switch disconnected. Both give me about the same result

and what cable runs between your router and the Optical Network Terminal (provided by your fibre provider)

you have missed out one critical link in the chain

Linux

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#2608573 22-Nov-2020 17:25

100Mbp/s setup somewhere in your network or on the 2d / Chorus side

Lostja

239 posts

Master Geek

#2608592 22-Nov-2020 17:48

Thanks! I did replace the missing link with a new Cat6 cable but that has made no difference, the speed is pretty much the same.

Andib

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#2608595 22-Nov-2020 17:54

Check the ports on the Fritzbox aren’t on green mode (Home Network > Network >Network Settings), this sets them to 100Mbit/s

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Anything I post is my own and not the views of my past/present/future employer.
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Lostja

239 posts

Master Geek

#2608598 22-Nov-2020 17:57

Andib:
Check the ports on the Fritzbox aren’t on green mode (Home Network > Network >Network Settings), this sets them to 100Mbit/s

Thanks, all of them are set to Power Mode.

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djtOtago

1149 posts

Uber Geek

#2608599 22-Nov-2020 18:00

Also check max speed settings
Got to Internet => Account Information.
Select the Internet connection tab
Then scroll down to Connection Settings
Make sure the Downstream and Upstrem connection speed is set to 999999 kbit/s

Lostja

239 posts

Master Geek

#2608602 22-Nov-2020 18:13

djtOtago:
Also check max speed settings
Got to Internet => Account Information.
Select the Internet connection tab
Then scroll down to Connection Settings
Make sure the Downstream and Upstrem connection speed is set to 999999 kbit/s

Thanks, both are set to 1000Mbit/s

NickMack

962 posts

Ultimate Geek

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#2608638 22-Nov-2020 19:55

Lostja:
djtOtago:

Also check max speed settings
Got to Internet => Account Information.
Select the Internet connection tab
Then scroll down to Connection Settings
Make sure the Downstream and Upstrem connection speed is set to 999999 kbit/s

Thanks, both are set to 1000Mbit/s

Hiya, have you worked through this - https://www.geekzone.co.nz/forums.asp?forumid=85&topicid=239862

Nick

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

Lostja

239 posts

Master Geek

#2608645 22-Nov-2020 20:06

Thanks, I will give this a go tomorrow.

MrGadget

193 posts

Master Geek

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#2608823 23-Nov-2020 09:46

Once you have worked through the page suggested by Nick, if that still doesn’t resolve the issue I would suggest calling 2degrees and checking what QoS is profile you are on. If this is incorrect, it will result in speed issues similar to what you have described.
Any call centre agent should be able to confirm this very quickly.

Lostja

239 posts

Master Geek

#2609142 23-Nov-2020 14:59

Hiya, have you worked through this - https://www.geekzone.co.nz/forums.asp?forumid=85&topicid=239862

Nick

I worked my way through most of this, found that the driver of the PC needed updating and did that. Spoke to a lovely lady at 2Degrees and we tested a few things. On her side it was showing speeds over 400, I ran the fast.com test on my phone on the 5ghz frequency and gave me speeds close to 300 up and down. Dusted off the old Fingbox and ran the speed test on that and it showed donwload speeds of 535 and up of 495 so it must be my PC? Something must have slowed it down between first looking into broadband speed and now.

NickMack

962 posts

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#2609157 23-Nov-2020 15:10

Lostja:

Hiya, have you worked through this - https://www.geekzone.co.nz/forums.asp?forumid=85&topicid=239862

Nick

I worked my way through most of this, found that the driver of the PC needed updating and did that. Spoke to a lovely lady at 2Degrees and we tested a few things. On her side it was showing speeds over 400, I ran the fast.com test on my phone on the 5ghz frequency and gave me speeds close to 300 up and down. Dusted off the old Fingbox and ran the speed test on that and it showed donwload speeds of 535 and up of 495 so it must be my PC? Something must have slowed it down between first looking into broadband speed and now.

As per the guide, suggest going direct to the manufacturers website for the latest drivers, Windows update only has what has been submitted to them, so maybe out of date.

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz