The change appears to have been made at the exchange, my router now reports ADSL2+, 17-18Mb/s down and just over 1Mb/s up sync speeds.

I haven't had to change my router config from the WxC settings but the internet works, albeit at under 2Mb/s according to various speedtests. Is this to be expected? Will entering Orcon's VPI/VCI, encapsulation type, username and password etc improve this situation or not? Can someone please provide me with those details?

Or am I just being impatient and should sit back and wait for the transition to be fully completed and my confirmation email to arrive with answers to the above?

I have just emailed the Orcon helpdesk, but no answer can come quick enough.

Thanks for your help.