Myrepublic TVNZ Live Stream issues

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Myrepublic TVNZ Live Stream issues

kymbob

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#281295 9-Feb-2021 14:48

I joined Myrepublic nearly two weeks ago from BigPipe to increase my bandwidth without paying too much more.

I’m having some strange issues with receiving live streaming from TVNZ

From Chrome I receive this error:

--------------------

This video is either unavailable or not supported in this browser

Error Code: MEDIA_ERR_SRC_NOT_SUPPORTED

Technical details :

The media could not be loaded, either because the server or network failed or because the format is not supported.

Session ID: 2021-02-09:b3c22c2fff3faee811f264ba Player Element ID: vjs_video_48931

--------------------

I get a similar/same errors from IE and Firefox, other Windows devices same error, brand new Panasonic TV will not load TVNZ Live streaming.

If I use my VPN and connect to a NZ server, it does work.

Also, If I connect to a browser session from my work network, it does work.

I have a Ubiquiti EdgeRouter Lite, I have configured one of the networks to bypass any DNS filters I have configured and I still get the same errors on my network, so i seems to be my internet that’s an issue.

Has anyone else seen these issues? I logged a job with MyRepublic and I saw the problems go away for half a day when someone responded. issues came back though.

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#2650420 9-Feb-2021 15:04

Sorry not the response you want but Friends do not let friends join ' My Republic '

k1w1k1d

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#2650422 9-Feb-2021 15:11

MyRepublic in Christchurch. No problems with TVNZ live on Edge or Firefox. Sorry don't have chrome.

kymbob

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#2650425 9-Feb-2021 15:22

Linux:

Sorry not the response you want but Friends do not let friends join ' My Republic '

Yup, I'm aware of their reputation.

I'm keen to know if anyone else is seeing these issues at hand.

michaelmurfy

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#2650435 9-Feb-2021 15:33

This is a client side issue. Please try another browser and ensure that you're not using any ad blockers.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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yitz

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#2650448 9-Feb-2021 15:55

F12 developer tools will probably point you to what's gone wrong.

If I block d1irqd0o6b6kl5.cloudfront.net which is their HTTP Live Streaming CDN I also get that message.

sparkz25

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#2650475 9-Feb-2021 16:32

kymbob:

I joined Myrepublic nearly two weeks ago from BigPipe

Found the problem!

You left Bigpipe and joined My Republic

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kymbob

5 posts

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#2650599 9-Feb-2021 19:13

michaelmurfy:

This is a client side issue. Please try another browser and ensure that you're not using any ad blockers.

try another browser apart from the other three ive already tried?

k1w1k1d

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#2650666 9-Feb-2021 21:23

Unfortunately most on here are so anti MyRepublic that you probably will only get negative comments, rather than constructive help.

All I can add to my previous post is that I do use an adblocker(uBlock Origin) without any problems.

My daughter uses Chrome on her laptop and has not had problems with TVNZ.

quickymart

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#2650693 9-Feb-2021 22:24

If you turn off all ad blockers and try again (with all browsers), what does that do?

ripdog

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#2654396 11-Feb-2021 08:05

michaelmurfy:

This is a client side issue. Please try another browser and ensure that you're not using any ad blockers.

Come on Michael, if you're going to reply at least try reading the post. He explicitly mentioned trying multiple browsers, computers and a smart TV.

To OP: See yitz's reply. That will give you a hint as to what is going on. If you need help doing that, feel free to ask.

Also try checking with a different DNS server. Try setting your DNS server to 8.8.8.8 (google) or 1.1.1.1 (cloudflare).

xpd

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#2654418 11-Feb-2021 09:17

You'll probably find you've got an IP that's assigned to an o/seas system, so TVNZ is geoblocking you.

Throw your IP into a Whois tool such as https://www.ultratools.com/tools/ipWhoisLookup

Paste the results here (excluding your IP)

Was another post recently with similar issue.........

XPD / Gavin

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kymbob

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#2654659 11-Feb-2021 14:23

ripdog nailed it. thankyou

Basically DNS was the issue.

I had 1.1.1.1 for Families setup in Pi-hole. 1.1.1.2 and 1.1.1.3

I've set them to DNS.Watch and Quad9 now, everything is working perfect.

The next task at hand is to create a segmented network for the kids as I cant block everything on my network now. A bit annoying that tvnz was the only thing I noticed having this issue.

My Republic support are not bad, just slow. From my personal experience about the same as the 24 hour lead time that BigPipe had when I was contacting them.

xpd

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#2654667 11-Feb-2021 14:32

Ah, yeah you didnt mention you had piHole running :D

I had that issue as well with some streaming stuff. SWMBO got annoyed and threatened things if I didnt put things back as they were ;)

XPD / Gavin

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ripdog

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#2654919 12-Feb-2021 01:57

Hmm, that really is odd. I use cloudflare DNS and I have no issue with TVNZ streams. There's certainly something else going on here, but I suspect it may be above my pay grade :)

Is it possible you were getting routed to a non-nz cloudflare server? Perhaps try a tracert to 1.1.1.1 and see where it goes.

Oblivian

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#2655033 12-Feb-2021 09:14

I've been following this, and going.. 'it sounds awful much like my experience via the web with my PiHole...'

But didn't mention it, cause it seemed like OP wouldn't be doing such a thing :P uh-oh! - that's the sort of detail to bring out early ;)

PiHoles default blocking blacklist messes with three. And TVNZ. And takes some CDN/Advert redirection checks whitelisting while looking at the active log to get around. My three ondemand still won't work via it for whatever reason.

Not sure why it would have worked prior to an ISP change. But the default blocking definitely can produce what you are experiencing.

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