Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Josh12345

16 posts

Geek


#285968 28-May-2021 08:30
Send private message

Hi,

 


I've been a snap/ 2Degrees customer for years and never had an issue until the last month. I've been noticing that latency has been increasing from what I'd normally expect of ~45 to ~150 to certain Australian game servers. The increase seems to always be at the ip4.gtt.net hop. What's interesting is if I tether my phone (spark) I do not see the same latency increase at that hop. This issue seems to come and go.

 


I'll include two trace routes below, the first from this morning showing me experiencing the issue. The second, when things are behaving normally. Friends / family in very close physical proximity but with another provider do not seem to be experiencing the issue either so I'm guessing this is something to do with 2degrees routing?

 


I was hoping this could be looked at and see if it's possible to resolve.

 

#Issue - taken 28/5/21 approx 8am

 


Tracing route to l3ausy5-bond0-5.jagex.com [103.124.186.201]
over a maximum of 30 hops:

 

  1    <1 ms    <1 ms    <1 ms  fritz.box [192.168.178.1]
  2     1 ms    <1 ms     1 ms  226.7.69.111.static.snap.net.nz [111.69.7.226]
  3    12 ms    12 ms    12 ms  198.18.10.218
  4    12 ms    12 ms    12 ms  198.18.10.217
  5    13 ms    12 ms    12 ms  173.10.69.111.static.snap.net.nz [111.69.10.173]
  6     *        *        *     Request timed out.
  7    30 ms    29 ms    30 ms  snap1.ape.nzix.net [192.203.154.120]
  8    31 ms    30 ms    31 ms  as6939.akl.ix.nz [43.243.21.17]
  9    55 ms    64 ms    53 ms  6939.syd.equinix.com [45.127.173.24]
 10    61 ms    60 ms    60 ms  vocus-communications.10gigabitethernet2-20.core1.syd1.he.net [64.71.180.154]
 11    54 ms    54 ms    55 ms  static-118.111.255.49.in-addr.VOCUS.net.au [49.255.111.118]
 12   147 ms   147 ms   147 ms  ip4.gtt.net [69.174.126.10]
 13   147 ms   147 ms   147 ms  oldschool92.runescape.com [103.124.186.201]

 

 

 


#Working Normally - taken roughly a week ago

 

 

 

  1    <1 ms    <1 ms    <1 ms  fritz.box [192.168.178.1]
  2     2 ms     1 ms     1 ms  226.7.69.111.static.snap.net.nz [111.69.7.226]
  3     6 ms     5 ms     6 ms  198.18.10.218
  4     6 ms     5 ms     5 ms  198.18.10.217
  5    15 ms     6 ms     5 ms  173.10.69.111.static.snap.net.nz [111.69.10.173]
  6     *        *        *     Request timed out.
  7    24 ms    23 ms    23 ms  snap1.ape.nzix.net [192.203.154.120]
  8    24 ms    24 ms    24 ms  as6939.akl.ix.nz [43.243.21.17]
  9    46 ms    46 ms    46 ms  6939.syd.equinix.com [45.127.173.24]
 10    54 ms    54 ms    54 ms  vocus-communications.10gigabitethernet2-20.core1.syd1.he.net [64.71.180.154]
 11    53 ms    52 ms    53 ms  static-118.111.255.49.in-addr.VOCUS.net.au [49.255.111.118]
 12    48 ms    48 ms    48 ms  ip4.gtt.net [69.174.126.10]
 13    48 ms    47 ms    47 ms  oldschool87.runescape.com [103.124.186.196]

 

 

 

Thanks!

 

 

 

 


Create new topic
Affiliate link
 
 
 

Affiliate link: NordVPN allows you to securely access the Internet, encrypt your connection and keep your browsing history private.
timmmay
18480 posts

Uber Geek

Trusted
Subscriber

  #2714322 28-May-2021 09:35
Send private message

2degrees fiber in Wellington, PC on ethernet. Some devices reply slowly to ping, it doesn't matter if an intermediate hop has a higher ping it only really matters on the target server. Even on the target server ping will be lower priority than servicing workloads.

 

 

 

> ping oldschool92.runescape.com

 

Pinging l3ausy5-bond0-5.jagex.com [103.124.186.201] with 32 bytes of data:
Reply from 103.124.186.201: bytes=32 time=46ms TTL=56
Reply from 103.124.186.201: bytes=32 time=42ms TTL=56
Reply from 103.124.186.201: bytes=32 time=41ms TTL=56
Reply from 103.124.186.201: bytes=32 time=45ms TTL=56

 

Ping statistics for 103.124.186.201:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 41ms, Maximum = 46ms, Average = 43ms


wratterus
1464 posts

Uber Geek


  #2714325 28-May-2021 09:42
Send private message

2D Fibre here, top of the south island, pings solid between 40 & 42ms. tracert also shows 40ms but a lot less hops than you are seeing, but as mentioned it's not a reliable way to test. Is the issue still occurring for you right now?


Josh12345

16 posts

Geek


  #2714339 28-May-2021 09:44
Send private message

Thanks for the response, this latency increase is also seen and felt in game.

 

I'm still seeing the higher latency from my home fibre connection right now, also on ethernet.

 

PS C:\Windows\system32> ping oldschool92.runescape.com

 

Pinging l3ausy5-bond0-5.jagex.com [103.124.186.201] with 32 bytes of data:
Reply from 103.124.186.201: bytes=32 time=147ms TTL=52
Reply from 103.124.186.201: bytes=32 time=147ms TTL=52
Reply from 103.124.186.201: bytes=32 time=146ms TTL=52
Reply from 103.124.186.201: bytes=32 time=146ms TTL=52

 

As a point of comparison, google au server returns with a normal latency.

 

PS C:\Windows\system32> ping www.google.com.au

 

Pinging www.google.com.au [2404:6800:4006:814::2003] with 32 bytes of data:
Reply from 2404:6800:4006:814::2003: time=40ms
Reply from 2404:6800:4006:814::2003: time=38ms
Reply from 2404:6800:4006:814::2003: time=38ms
Reply from 2404:6800:4006:814::2003: time=38ms

 

Thanks




michaelmurfy
/dev/ttys0
10971 posts

Uber Geek

Moderator
ID Verified
Trusted
Lifetime subscriber

  #2714341 28-May-2021 09:46
Send private message

I'm not seeing this:

 

PING l3ausy5-bond0-5.jagex.com (103.124.186.201) 56(84) bytes of data.
64 bytes from oldschool92.runescape.com (103.124.186.201): icmp_seq=1 ttl=57 time=36.5 ms
64 bytes from oldschool92.runescape.com (103.124.186.201): icmp_seq=2 ttl=57 time=36.2 ms
64 bytes from oldschool92.runescape.com (103.124.186.201): icmp_seq=3 ttl=57 time=36.7 ms
^C
--- l3ausy5-bond0-5.jagex.com ping statistics ---
3 packets transmitted, 3 received, 0% packet loss, time 5ms
rtt min/avg/max/mdev = 36.219/36.494/36.735/0.306 ms

 

traceroute to oldschool92.runescape.com (103.124.186.201), 30 hops max, 60 byte packets
 1  router (192.168.2.1)  0.252 ms  0.198 ms  0.212 ms
 2  86.7.69.111.static.snap.net.nz (111.69.7.86)  0.974 ms  0.825 ms  0.777 ms
 3  * * *
 4  snap1.ape.nzix.net (192.203.154.120)  13.717 ms  13.687 ms  13.640 ms
 5  as6939.akl.ix.nz (43.243.21.17)  14.376 ms  14.833 ms  14.292 ms
 6  6939.syd.equinix.com (45.127.173.24)  36.534 ms  35.945 ms  35.917 ms
 7  vocus-communications.10gigabitethernet2-20.core1.syd1.he.net (64.71.180.154)  36.475 ms  36.486 ms  36.468 ms
 8  static-118.111.255.49.in-addr.VOCUS.net.au (49.255.111.118)  36.880 ms  40.576 ms  36.677 ms
 9  ip4.gtt.net (69.174.126.10)  36.669 ms  35.973 ms  35.880 ms
10  oldschool92.runescape.com (103.124.186.201)  36.569 ms  36.516 ms  35.828 ms

 

So this appears to be just you. Log a fault to 2degrees via their official channels if it is an issue. Also ensure you have rebooted everything on your end.





Michael Murphy | https://murfy.nz | https://keybase.io/michaelmurfy - Referral Links: Sharesies | Electric Kiwi
Are you happy with what you get from Geekzone? Please consider supporting us by making a donation.


Josh12345

16 posts

Geek


  #2714342 28-May-2021 09:48
Send private message

Ok, thanks all. I'll proceed to log a fault. Thanks for the quick responses. Everything has been rebooted multiple times at my end.


Josh12345

16 posts

Geek


  #2714875 28-May-2021 20:14
Send private message

Update on this. I called 2degrees to ask for a static IP to be applied to verify whether this was a cg-nat issue. The first call took over an hour, I had to reset my fritzbox despite being able to reliably reproduce this issue on 3 separate devices. A static IP was finally attempted to be applied. I lost all ipv4 connectivity and only ipv6 was functional. It took the 2degrees team another 20minutes to remove the static ip and restore my internet access.

 

After this, every ~30mins i would lose connectivity to ipv4 addresses for 5 to 8 seconds, ipv6 addresses would continue to function.

 

I then called up again and was asked to repeat the process of rebooting and resetting the fritzbox, after begging and being on the phone for 40mins a static IP was finally correctly applied and, what do you know, it resolved the issue. Progress! Normal pathing and latency resumed - and I haven't had a disconnect since. I was then instructed that if I wanted to keep the static IP it was going to cost me $10 a month. So, I have a workaround, apparently someone is going to look into the issue but it's frustrating that I'm being charged for the static IP to work around a fault at the 2degrees side.

 

If anyone from 2degrees could reach out with some information about if we can either resolve the fault or leave the static IP at no charge that'd be appreciate. I have no need for a static IP and have been happy with cg-nat until this fault occurred. All I want is my stable internet back, without disconnects or weird routing.

 

I do appreciate the time of the 2degrees staff who assisted me with this and understand their hands are tied around the cost but this doesn't make it any less frustrating. I'm happy to troubleshoot this further if required.

 

Thanks.


michaelmurfy
/dev/ttys0
10971 posts

Uber Geek

Moderator
ID Verified
Trusted
Lifetime subscriber

  #2714902 28-May-2021 21:38
Send private message

I tried from a CG-NAT connection and still couldn’t reproduce the issue so perhaps if you switched back it may be better again. Seems very strange though.

Regarding the Static IP, I don’t think you should be charged for it. See where their investigation goes.




Michael Murphy | https://murfy.nz | https://keybase.io/michaelmurfy - Referral Links: Sharesies | Electric Kiwi
Are you happy with what you get from Geekzone? Please consider supporting us by making a donation.


Create new topic





News and reviews »

D-Link G415 4G Smart Router Review
Posted 27-Jun-2022 17:24


New Zealand Video Game Sales Reaches $540 Million
Posted 26-Jun-2022 14:49


Github Copilot Generally Available to All Developers
Posted 26-Jun-2022 14:37


Logitech G Introduces the New Astro A10 Headset
Posted 26-Jun-2022 14:20


Fitbit introduces Sleep Profiles
Posted 26-Jun-2022 14:11


Synology Introduces FlashStation FS3410
Posted 26-Jun-2022 14:04


Intel Arc A380 Graphics First Available in China
Posted 15-Jun-2022 17:08


JBL Introduces PartyBox Encore Essential Speaker
Posted 15-Jun-2022 17:05


New TVNZ+ streaming brand launches
Posted 13-Jun-2022 08:35


Chromecast With Google TV Review
Posted 10-Jun-2022 17:10


Xbox Gaming on Your Samsung Smart TV No Console Required
Posted 10-Jun-2022 00:01


Xbox Cloud Gaming Now Available in New Zealand
Posted 10-Jun-2022 00:01


HP Envy Inspire 7900e Review
Posted 9-Jun-2022 20:31


Philips Hue Starter Kit Review
Posted 4-Jun-2022 11:10


Sony Expands Its Wireless Speaker X-series Range
Posted 4-Jun-2022 10:25









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.