Vocus / Slingshot network problem?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Vocus / Slingshot network problem?

shk292

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#288795 23-Jul-2021 20:31

Anyone else having ISP problems with Slingshot tonight? I've been getting downloads of 2-3 Mbps, that's when Speedtest can actually connect to the server. Connecting to myslingshot fails, and other websites are slow or unavailable.

Switch to a cellular connection (Spark) and all is OK. Tried resetting the router, and slingshot's network status says all OK - but in my experience, ISPs are very slow to acknowledge problems

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#2748924 23-Jul-2021 20:43

Slingshot working OK in Dunedin.

MaxineN

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#2748926 23-Jul-2021 20:46

Stuff-Fibre/Vocus user chiming in. No issues here in chch.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

nztim

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#2748952 23-Jul-2021 22:20

Sky Broadband (who buy transit from Vocus) working just fine

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

shk292

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#2749049 24-Jul-2021 10:10

Thanks for checking. It's a weird one, my upload speed is unaffected but download max is consistently 3Mbps. Have reset ONT, changed to ISP-provided router, tried different DNS (although this one seems unlikely for these symptoms). Also tried unplugging my LAN so only the device used for testing is connected. Ping is normal on speedtest, but download painfully slow. Starting to think there might be a damaged fibre.

Spyware

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#2749054 24-Jul-2021 10:29

Think again.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

shk292

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#2749157 24-Jul-2021 12:43

Spyware:

Think again.

Open to ideas? What else would kill download speed but not upload?

Dell

Shop now for Dell laptops and other devices (affiliate link).

dt

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#2749162 24-Jul-2021 13:04

have you tried restarting your ONT?

shk292

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#2749172 24-Jul-2021 13:19

dt:

have you tried restarting your ONT?

Yes, amongst other things mentioned above.

And tried phoning Slingshot then gave up and logged a fault via their website, no response yet

shk292

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#2749177 24-Jul-2021 13:29

Latest result - via WiFi. Wired connection gives same download and 400-500Mbps upload

Gordy7

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#2749181 24-Jul-2021 13:46

What sort of speedtest results do you get with your phone via 5GHz WiFi through your fibre router?

Gordy

My first ever AM radio network connection was with a 1MHz AM crystal(OA91) radio receiver.

shk292

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#2749188 24-Jul-2021 14:05

Gordy7:

What sort of speedtest results do you get with your phone via 5GHz WiFi through your fibre router?

Just tried and got 30Mbps down, and now getting 15Mbps on the laptop via WiFi

Will give the desktop a try on ethernet

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

Gordy7

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#2749216 24-Jul-2021 15:24

What is your history of Slingshot download performance?

Your laptop download is slower than your phone.... got to be something wrong with your laptop.

Boot your laptop or desktop off a Ubuntu USB stick and do speed tests.

Gordy

My first ever AM radio network connection was with a 1MHz AM crystal(OA91) radio receiver.

shk292

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#2749245 24-Jul-2021 17:35

Gordy7:

What is your history of Slingshot download performance?

Your laptop download is slower than your phone.... got to be something wrong with your laptop.

Boot your laptop or desktop off a Ubuntu USB stick and do speed tests.

It's a gigabit connection and usually I see 700-800 each way at the router and 500 each way over ethernet. WiFi usually 200 or so each way, including the laptop mentioned above

I know you're trying to help and I appreciate that, but you're barking up the wrong tree with laptop drivers etc. I've tested this with five different devices over a mix of connections, and all are seeing greatly reduced speeds. If the connection was OK, I wouldn't be seeing 3Mbps download over a Gigabit wired LAN.

Gordy7

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#2749252 24-Jul-2021 18:00

shk292:

Gordy7:

What is your history of Slingshot download performance?

Your laptop download is slower than your phone.... got to be something wrong with your laptop.

Boot your laptop or desktop off a Ubuntu USB stick and do speed tests.

It's a gigabit connection and usually I see 700-800 each way at the router and 500 each way over ethernet. WiFi usually 200 or so each way, including the laptop mentioned above

I know you're trying to help and I appreciate that, but you're barking up the wrong tree with laptop drivers etc. I've tested this with five different devices over a mix of connections, and all are seeing greatly reduced speeds. If the connection was OK, I wouldn't be seeing 3Mbps download over a Gigabit wired LAN.

No problem. At least we now know that you have had good speeds in the past.

I guess you really have to wait for help from Slingshot.

I hope you will report back on what they find.

I am very interested as I am about to connect with Slingshot in about a week.

Gordy

My first ever AM radio network connection was with a 1MHz AM crystal(OA91) radio receiver.

shk292

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#2749264 24-Jul-2021 18:27

To be fair to slingshot, my connection has been fast and reliable up to now, apart from provisioning problems when first connected and again when I changed to gigabit.
They have responded to my fault logging and claim to be investigating, I'll update when it's fixed

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