Netgear Nighthawk X8 R8500 setup on 2degrees broadband

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Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Netgear Nighthawk X8 R8500 setup on 2degrees broadband

MangakahiaC

3 posts

Wannabe Geek

#289010 6-Aug-2021 13:10

Morning all

I recently moved broadband providers from Now to 2degrees...

I purchased my own router a couple years ago at the suggestion of a mate (Netgear Nighthawk X8 R8500)

Unfortunately 2degrees only offer limited support for third party routers

I was able to find a handy help article on the PBtech website as below

https://www.pbtech.co.nz/NetgearISPSettings#vodafoner8500

After making sure all settings matched I'm still with out connection...

Is there anyone that can help before I just give up and take the 2degrees modem

Thanks in advance

Spyware

3764 posts

Uber Geek

Lifetime subscriber

#2756143 6-Aug-2021 13:13

2Degrees use PPPoE not the DHCP shown in Voda settings.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

MrGadget

193 posts

Master Geek

ID Verified

#2756151 6-Aug-2021 13:28

Have you checked out the settings at;

https://www.2degrees.nz/help/broadband-help/modem-settings/byo-modem-help

MangakahiaC

3 posts

Wannabe Geek

#2756152 6-Aug-2021 13:29

Yep. Used as per attached photo

Spyware

3764 posts

Uber Geek

Lifetime subscriber

#2756155 6-Aug-2021 13:32

What attached photo??

Spyware

3764 posts

Uber Geek

Lifetime subscriber

#2756157 6-Aug-2021 13:34

2Degrees settings are identical to the NOW settings, i.e., both use PPPoE with vlanid = 10.

MrGadget

193 posts

Master Geek

ID Verified

#2756158 6-Aug-2021 13:36

I assume you know the username and password are correct (confirmed with 2d call centre?), and everything is correctly cabled, the fibre connection is up ?

I know these are all basic steps, but worth repeating.

There doesn't look to be too many other options to configure...

yitz

2083 posts

Uber Geek

#2756160 6-Aug-2021 13:45

Have you tried to get a connection off the other ports on the ONT (fibre box)?

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

MrGadget

193 posts

Master Geek

ID Verified

#2756162 6-Aug-2021 13:48

PM'ed you....

MangakahiaC

3 posts

Wannabe Geek

#2756334 6-Aug-2021 19:35

Thanks everyone. Have double and triple checked the details plugs, ports and details. I'll add some screenshots . Any further help very much appreciated

https://cdn.geekzone.co.nz/imagessubs/cfb934b1af45dd9788843102e8ed531d.jpg
https://cdn.geekzone.co.nz/imagessubs/a4c52511a0e74c37aaba641c0916855f.jpg
https://cdn.geekzone.co.nz/imagessubs/a15e55af15abfaa2c9af24a389dfb455.jpg

duffles

100 posts

Master Geek

Trusted

2degrees

#2756345 6-Aug-2021 20:29

Hey mate, did you manage to get this sorted?

Cheers

They say he carved that spoon himself.. From a bigger spoon..
Any comment made here is my own and should not be taken as that of my employer. You've seen one of these statements before.

zocster

1983 posts

Uber Geek

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Trusted

Lifetime subscriber

#2756390 7-Aug-2021 08:40

MrGadget:

I assume you know the username and password are correct (confirmed with 2d call centre?), and everything is correctly cabled, the fibre connection is up ?

I know these are all basic steps, but worth repeating.

There doesn't look to be too many other options to configure...

This picture doesn't seem to be matching the username and password for 2 degrees.

Andy Ghozali Geekzone Member	E: andy@ghozali.ru M: +64 21 395 458 A: Andy's Business Services, 231 High St, Christchurch 8011, NZ
www.andy.mobi

MrGadget

193 posts

Master Geek

ID Verified

#2756406 7-Aug-2021 09:28

zocster:

This picture doesn't seem to be matching the username and password for 2 degrees.

In what way? The login name looks to be in the correct format - who knows about the password (worth checking).

zocster

1983 posts

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Trusted

Lifetime subscriber

#2756408 7-Aug-2021 09:36

My bad. Just checked snap has been bought by 2deg. Worth checking though.

Andy Ghozali Geekzone Member	E: andy@ghozali.ru M: +64 21 395 458 A: Andy's Business Services, 231 High St, Christchurch 8011, NZ
www.andy.mobi

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