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RickW

298 posts

Ultimate Geek


#289238 21-Aug-2021 18:24
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Hi all, I called the Helpdesk on Thursday evening as our contract is coming up for renewal. We resigned a new contract and are moving from the 200mb plan to the 900mb plan. The woman at the help-desk said it can take unto 4 weeks for the change to be provisioned. I asked if it can happen any sooner as this seems to be an unreasonably long time! Is this correct and can this be sped up at all? we are in Christchurch so its the enable network if that helps.


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kiwicam
136 posts

Master Geek


  #2764488 21-Aug-2021 18:33
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I changed plans recently and was given a date three weeks away. 24 hours later it was done. I think you’ve probably been given the worst case scenario. Hope for the best, but plan for the worst.



RickW

298 posts

Ultimate Geek


  #2764492 21-Aug-2021 18:38
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Well that sounds promising!


Linux
11424 posts

Uber Geek

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Lifetime subscriber

  #2764502 21-Aug-2021 18:54
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Reboot everything and see what the speed is



RickW

298 posts

Ultimate Geek


  #2764505 21-Aug-2021 19:00
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you got my hopes up for a second. still 200/100


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