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Handsomedan

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#289373 2-Sep-2021 10:03
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Hi all. 

 

Before I go down the frustrating route of calling support I thought I'd ask here: 

 

On the advice of a few here, I decided to go with the $5 a month Slingshot CloudMesh satellite system to increase the WiFi coverage across my home. 

 

I asked the Customer Service rep at the time of ordering if I need to upgrade my router from the standard NF18ACV to the "CloudMesh Enabled Gateway" device. I was told no, but if I have trouble I should contact technical support. 

 

The Satellite device arrived today and first thing I read on the side of the box and the Quick Start Guide is "You will Need: A CloudMesh Enabled Gateway"...

 

 

 

Before I try to set this up and end up frustrated and annoyed - DO I NEED A CLOUDMESH ENABLED GATEWAY Device? 

 

 

 

Thanks in advance, team.

 

 

 

 





Handsome Dan Has Spoken.
Handsome Dan needs to stop adding three dots to every sentence...

 

Handsome Dan does not currently have a side hustle as the mascot for Yale 

 

 

 

*Gladly accepting donations...


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bameron
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  #2770458 2-Sep-2021 10:11
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Hi there, can you ping me a PM with your account info? I'll take a look and check in with the team if we need to swap out the modems. Sorry for the confusion here.




Handsomedan

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  #2770462 2-Sep-2021 10:19
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bameron:

 

Hi there, can you ping me a PM with your account info? I'll take a look and check in with the team if we need to swap out the modems. Sorry for the confusion here.

 

Thanks - I'll shoot you a PM shortly. 





Handsome Dan Has Spoken.
Handsome Dan needs to stop adding three dots to every sentence...

 

Handsome Dan does not currently have a side hustle as the mascot for Yale 

 

 

 

*Gladly accepting donations...


Handsomedan

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  #2770514 2-Sep-2021 11:56
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Resolved. 

 

 

 

Thanks Cam! 

 

 

 

The answer is yes - a new CloudMesh compatible router is required and this is being sent to me now. 

 

Geekzone FTW! 

 

 

 

 





Handsome Dan Has Spoken.
Handsome Dan needs to stop adding three dots to every sentence...

 

Handsome Dan does not currently have a side hustle as the mascot for Yale 

 

 

 

*Gladly accepting donations...


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