anyone with 2d broadband is having really unstable internet?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › anyone with 2d broadband is having really unstable internet?

iamsammajor

370 posts

Ultimate Geek

Lifetime subscriber

#289575 13-Sep-2021 22:30

hi all,

might be a silly question, but is anyone having really unstable latency these few days with 2d broadband?

i was playing a few games on steam today and over the weekend, i was having really jumpy latency with the network.

downloading and streaming seems totally fine, im not even sure what to do for initial troubleshooting.

any insight?

cheers,

Sam

1 | 2

963 posts

Ultimate Geek

#2778010 14-Sep-2021 08:55

Are you testing over Ethernet and using the Fritzbox?

wratterus

1687 posts

Uber Geek

#2778012 14-Sep-2021 08:57

And are you on Fibre or copper?

iamsammajor

370 posts

Ultimate Geek

Lifetime subscriber

#2778015 14-Sep-2021 08:59

boosacnoodle:

Are you testing over Ethernet and using the Fritzbox?

i tried fritzbox and edgerouter both, same jumpy status.

iamsammajor

370 posts

Ultimate Geek

Lifetime subscriber

#2778016 14-Sep-2021 09:00

wratterus:

And are you on Fibre or copper?

im on fibre.

boosacnoodle

963 posts

Ultimate Geek

#2778018 14-Sep-2021 09:02

You haven't answered if you are testing over Ethernet. It may be a good idea to temporarily disconnect the EdgeRouter and turn wifi off to conduct the tests.

iamsammajor

370 posts

Ultimate Geek

Lifetime subscriber

#2778021 14-Sep-2021 09:03

boosacnoodle:

You haven't answered if you are testing over Ethernet. It may be a good idea to temporarily disconnect the EdgeRouter and turn wifi off to conduct the tests.

oh sorry i did miss that bit,

im using ethernet, and edgerouter is not connect anymore

Linux

11434 posts

Uber Geek

Trusted

Lifetime subscriber

#2778023 14-Sep-2021 09:05

Trace routes?

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

NickMack

962 posts

Ultimate Geek

Trusted

Lifetime subscriber

#2778030 14-Sep-2021 09:13

Have you called 2degrees?

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

iamsammajor

370 posts

Ultimate Geek

Lifetime subscriber

#2778032 14-Sep-2021 09:17

Linux:

Trace routes?

hmm i will to run one

iamsammajor

370 posts

Ultimate Geek

Lifetime subscriber

#2778033 14-Sep-2021 09:18

NickMack:

Have you called 2degrees?

i havnt yet, cos i dont even know what to present to proof to say i have a problem. :(

NickMack

962 posts

Ultimate Geek

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#2778035 14-Sep-2021 09:21

iamsammajor:

NickMack:

Have you called 2degrees?

i havnt yet, cos i dont even know what to present to proof to say i have a problem. :(

They will be able to see your connection go up and down and can check elements from their side as a start.

Nick.

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

duffles

100 posts

Master Geek

Trusted

2degrees

#2778092 14-Sep-2021 09:27

On 2d UFB in CHC, here.
I was playing a handful of Steam games over the weekend, latency seemed to be about where it usually is. And last night, had another session about 8pm-10pm. Didn't notice anything out of the ordinary.

Providing us with service type, location, what game you're playing and any other info such as traces would be very helpful.

Cheers

They say he carved that spoon himself.. From a bigger spoon..
Any comment made here is my own and should not be taken as that of my employer. You've seen one of these statements before.

morganbrowne

161 posts

Master Geek

Trusted

#2778095 14-Sep-2021 09:30

Hiya,

What Nick said :) We can troubleshoot for you and monitor your connection if you give us a bell - 0800 022 022 opt 9

Cheers,

Morgan Browne - 2degrees Social & Digital Media Manager.
I'm in the comms team. If you would love some help from our 100% Kiwi-based customer care team, please call them on 0800 022 022.