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Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › anyone with 2d broadband is having really unstable internet?
iamsammajor

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#289575 13-Sep-2021 22:30
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hi all,

 

 

 

might be a silly question, but is anyone having really unstable latency these few days with 2d broadband?

 

i was playing a few games on steam today and over the weekend, i was having really jumpy latency with the network.

 

downloading and streaming seems totally fine, im not even sure what to do for initial troubleshooting.

 

 

 

any insight?

 

 

 

 cheers,

 

Sam

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boosacnoodle
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  #2778010 14-Sep-2021 08:55
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Are you testing over Ethernet and using the Fritzbox?



wratterus
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  #2778012 14-Sep-2021 08:57
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And are you on Fibre or copper?

iamsammajor

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  #2778015 14-Sep-2021 08:59
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boosacnoodle:

 

Are you testing over Ethernet and using the Fritzbox?

 

 

 

 

i tried fritzbox and edgerouter both, same jumpy status.



iamsammajor

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  #2778016 14-Sep-2021 09:00
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wratterus:

 

And are you on Fibre or copper?

 

 

 

 

im on fibre.

boosacnoodle
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  #2778018 14-Sep-2021 09:02
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You haven't answered if you are testing over Ethernet. It may be a good idea to temporarily disconnect the EdgeRouter and turn wifi off to conduct the tests.

iamsammajor

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  #2778021 14-Sep-2021 09:03
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boosacnoodle:

 

You haven't answered if you are testing over Ethernet. It may be a good idea to temporarily disconnect the EdgeRouter and turn wifi off to conduct the tests.

 

 

 

 

oh sorry i did miss that bit, 

 

im using ethernet, and edgerouter is not connect anymore

 
 
 
 

Shop now for Dell laptops and other devices (affiliate link).
Linux
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  #2778023 14-Sep-2021 09:05
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Trace routes?

NickMack
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  #2778030 14-Sep-2021 09:13
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Have you called 2degrees?




https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz 

iamsammajor

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  #2778032 14-Sep-2021 09:17
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Linux:

 

Trace routes?

 

 

 

 

hmm i will to run one

iamsammajor

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  #2778033 14-Sep-2021 09:18
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NickMack:

 

Have you called 2degrees?

 

 

 

 

i havnt yet, cos i dont even know what to present to proof to say i have a problem. :(

NickMack
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  #2778035 14-Sep-2021 09:21
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iamsammajor:

 

NickMack:

 

Have you called 2degrees?

 

 

 

 

i havnt yet, cos i dont even know what to present to proof to say i have a problem. :(

 

 

They will be able to see your connection go up and down and can check elements from their side as a start.

 

Nick.




https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz 

 
 
 
 

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duffles
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  #2778092 14-Sep-2021 09:27
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On 2d UFB in CHC, here.
I was playing a handful of Steam games over the weekend, latency seemed to be about where it usually is. And last night, had another session about 8pm-10pm. Didn't notice anything out of the ordinary.

 

Providing us with service type, location, what game you're playing and any other info such as traces would be very helpful.

 

Cheers

 

 

 

 




They say he carved that spoon himself.. From a bigger spoon..
Any comment made here is my own and should not be taken as that of my employer. You've seen one of these statements before.

morganbrowne
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  #2778095 14-Sep-2021 09:30
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Hiya,

 

What Nick said :) We can troubleshoot for you and monitor your connection if you give us a bell - 0800 022 022 opt 9

 

 

 

Cheers,




Morgan Browne - 2degrees Social & Digital Media Manager. 
I'm in the comms team. If you would love some help from our 100% Kiwi-based customer care team, please call them on 0800 022 022. 

eracode
Smpl Mnmlst
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  #2778112 14-Sep-2021 10:05
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More great support from Morgan. Long may it continue. 😀




Sometimes I just sit and think. Other times I just sit.

iamsammajor

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  #2778668 15-Sep-2021 11:06
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range 2D tech support, it is helpful tho need to wait 30 in the queue

 

the tech on the phone helped me reset the speed profile (i hav no idea what it is, but he reckon it will help)

 

played the same few games last night, it was much better tho still abit jumpy.

 

was advised to monitor for few more days, but im really happy that the tech on the phone is really helpful

 

thanks for all the help you guys offered :)

 

 

 

Sam

 

 

 

 

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