MyRepublic Customer service

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › MyRepublic Customer service

adamvnz

86 posts

Master Geek

#289814 30-Sep-2021 14:34

Has anyone else found that the MyRepublic customer service sucks?

You have to communicate with them online only. Too bad if your internet is down.

They have removed all phone calling except for sales.

I am a slow at typing and can't spell so I would rather call and talk with someone.

mattwnz

20108 posts

Uber Geek

#2787072 30-Sep-2021 14:36

How do they expect you to contact them if it is now all online and you have an outage? Or are they supplying free mobile data?

michaelmurfy

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#2787074 30-Sep-2021 14:42

There is a reason why I don't ever recommend MyRepublic on here :)

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Linux

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#2787084 30-Sep-2021 15:03

This is why I would never pick a ISP / Mobile carrier that is online only!

quickymart

13785 posts

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#2787092 30-Sep-2021 15:22

Simply put, move provider. 1000 times easier. Plenty of much better ones out there.

Mehrts

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#2787095 30-Sep-2021 15:26

quickymart:

Simply put, move provider. 1000 times easier. Plenty of much better ones out there.

But they're "NEw ZeALAnd's FaSTeSt FiXed NetWOrK" 🙃

Jase2985

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#2787096 30-Sep-2021 15:29

mattwnz:

How do they expect you to contact them if it is now all online and you have an outage? Or are they supplying free mobile data?

they expect you to be smart enough to have another means of getting online to log a fault

if you cant do this then an online only ISP is not the one for you

xpd

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#2787184 30-Sep-2021 17:03

Reminds me of the Sinesurf days.... they were an "IAP, not ISP" - they gave you a connection, any issues, were up to you to fix ;)

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mattwnz

20108 posts

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#2787249 30-Sep-2021 18:06

Jase2985:

mattwnz:

How do they expect you to contact them if it is now all online and you have an outage? Or are they supplying free mobile data?

they expect you to be smart enough to have another means of getting online to log a fault

if you cant do this then an online only ISP is not the one for you

Except they wouldn't' t have been online only when they joined them, as they said they had removed the phone numbers more recently.

rb99

3415 posts

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#2787260 30-Sep-2021 18:35

adamvnz:

Has anyone else found that the MyRepublic customer service sucks?

You have to communicate with them online only. Too bad if your internet is down.

They have removed all phone calling except for sales.

I am a slow at typing and can't spell so I would rather call and talk with someone.

What ? You mean like BigPipe ?

“The modern conservative is engaged in one of man's oldest exercises in moral philosophy; that is, the search for a superior moral justification for selfishness.” -John Kenneth Galbraith

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michaelmurfy

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#2787261 30-Sep-2021 18:39

rb99:

What ? You mean like BigPipe ?

There is a difference from BigPipe who have always been online-only to MyRepublic who did once have phone support but silently removed it in favor for Discord / Online-only support...

quickymart

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#2787422 30-Sep-2021 22:19

Yes, Bigpipe haven't had a call centre since day 1, whereas My Republic started with one and then quietly got rid of it later on.

To the OP, Voyager and 2degrees have a fairly good reputation, and yes, they have phone numbers you can call them on if there's an issue or you have a query.

Gooddeals1

2 posts

Wannabe Geek

#2941681 13-Jul-2022 23:40

Often the internet connection breaks up so the contact has to restart again.

Lordfarquad

1 post

Wannabe Geek

#2965874 11-Sep-2022 14:35

I’ve been with my republic for about a week now. Had to follow up with them to see if they processed the VDSL application.

First response was it’s up and running, so I asked if I should be able to connect now.
So they immediately tell me they need to configure it, okay cool so it wasn’t up and running.
Then they asked if I had configured the router - no, because as far as my account said, I was still waiting for chorus to do something. And finally the chat cut out because my phone locked.

No customer service what so ever on a Sunday is pretty old school, I want to respect it but given what the business revolves around, all it does is annoy customers.

Every time I go through the support info on their website I end up in either Singapore or aussies site … with unusable links for chat etc. Im considering calling spark right after this post because this is just a joke and if I can get better support, I’ll happily jump ship. Might save me from pulling my hair out

Spyware

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#2965875 11-Sep-2022 14:49

Surely it would have made sense to configure the router first.

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xpd

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#2965908 11-Sep-2022 16:41

Lordfarquad:

Every time I go through the support info on their website I end up in either Singapore or aussies site … with unusable links for chat etc. Im considering calling spark right after this post because this is just a joke and if I can get better support, I’ll happily jump ship. Might save me from pulling my hair out

Don't consider,

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Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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