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alexanderu

70 posts

Master Geek


#289858 4-Oct-2021 11:40
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Hi Everyone,

 

I have recently switched over to Slingshot from Bigpipe, due to the free 6 month frontline worker deal which I am very thankful for.

 

I have paid the extra $10 per month for the 950mbps plan - but have been averaging around 40mbps.  I have used my own modem from Bigpipe (Huawei HG659), and am not too sure if this is causing the issue?

 

Just wanted to check if anyone else has had a similar issue like this and if they have managed to resolve it?

 

Many thanks!

 

Cheers.


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Mehrts
896 posts

Ultimate Geek

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  #2789018 4-Oct-2021 11:43
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Need more info.

How are you testing?

 

Using wifi? If so, what frequency band is used, 2.4 or 5GHz? What's the channel width? What device are you using to test?

Using wired? If so, what machine are you using to run the speedtests? Are all connections linked at 1Gbps or 100Mbps?





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alexanderu

70 posts

Master Geek


  #2789022 4-Oct-2021 11:45
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Mehrts:

 

Need more info.

How are you testing?

 

Using wifi? If so, what frequency band is used, 2.4 or 5GHz? What's the channel width?

Using wired? If so, what machine are you using to run the speedtests? Are all connections linked at 1Gbps or 100Mbps?

 

 

Thanks for your quick reply.
Sorry, could I confirm what you mean by "Are all connections linked at 1Gbps or 100Mbps?".  Sorry if it's a stupid question.  


jonathan18
7103 posts

Uber Geek

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  #2789037 4-Oct-2021 12:07
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alexanderu:

 

Mehrts:

 

Need more info.

How are you testing?

 

Using wifi? If so, what frequency band is used, 2.4 or 5GHz? What's the channel width?

Using wired? If so, what machine are you using to run the speedtests? Are all connections linked at 1Gbps or 100Mbps?

 

 

Thanks for your quick reply.
Sorry, could I confirm what you mean by "Are all connections linked at 1Gbps or 100Mbps?".  Sorry if it's a stupid question.  

 

 

You'll find on here everyone will tell you to test via Ethernet (ie wired), as opposed to wireless, as often speed problems originate with the wireless connection NOT what's provided by the ISP. (And, so if you find out it's ok via wired, you can go on to try to solve the wireless issues.)

 

But, as this points out, even if you are using wired you need to make sure the network and cabling you're using are set up to allow for Gigiabit speeds.

 

Have a read of something like this: https://www.audinate.com/learning/faqs/what-is-the-difference-between-a-100mbps-1000mbps-and-10000mbps-switch-and-how-does-this-affect-dante

 

The light on the relevant port on the router will typically tell you which speed you're connected at.

 

 




robjg63
3887 posts

Uber Geek

Subscriber

  #2789039 4-Oct-2021 12:14
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If you are testing with a computer (laptop/mac whatever), you need to be testing with an ethernet cable hooked directly into your router.

 

Take wifi out of the equation.

 

You also need to check that the computer has a network card that supports a 1GB connection speed.

 

Some (maybe older) devices have network cards that that used to be limited to 100mbs - so if your network card was limited to that sort of speed you will never see anything greater on that device.

 

Also some cheaper/older ethernet cables were not able to handle a gigabit connection.

 

Just some things for you to check. 

 

EDIT: I understand the HG659 router is apparently quite capable on a Gigabit connection.

 

Did you check the setup page Slingshot setup page





Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler


bameron
305 posts

Ultimate Geek

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2degrees

  #2789718 5-Oct-2021 11:43
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alexanderu:

 

Hi Everyone,

 

I have recently switched over to Slingshot from Bigpipe, due to the free 6 month frontline worker deal which I am very thankful for.

 

I have paid the extra $10 per month for the 950mbps plan - but have been averaging around 40mbps.  I have used my own modem from Bigpipe (Huawei HG659), and am not too sure if this is causing the issue?

 

Just wanted to check if anyone else has had a similar issue like this and if they have managed to resolve it?

 

Many thanks!

 

Cheers.

 

 

How did you get on? If you're still struggling, fire me a PM with your details and I'll get one of the team to have a look.


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