Can’t complete number port

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Can’t complete number port

marmel

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#290035 16-Oct-2021 16:37

This may not be a 2Degrees issue but we are trying to port a Vodafone prepay to 2Degrees. We have tried four times now and just keep getting txt messages from 2Degrees stating there is an issue and to call them. We did manage to get one callback (wait times are horrendous) and the CSR told us we needed to put the VF Sim back in and click on the txt message from them confirming the port. However we have had no txt messages from VF at all. We have checked number and Sim number multiple times and details are correct. After spending several hours on hold we are ready to just give up.

Does anyone have any thoughts on what the issue could be?

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#2796250 16-Oct-2021 16:40

Does the VodafoneNZ SIM start with 6401? Should be 16 digits

marmel

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#2796252 16-Oct-2021 16:45

Yes.

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#2796254 16-Oct-2021 16:56

I wonder if VodafoneNZ have a different SIM card# in Siebel

Call VodafoneNZ and ask does this match what is in your system

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#2796255 16-Oct-2021 16:57

I take it the VodafoneNZ number is in a active state and you have activated the 2degrees number?

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#2796256 16-Oct-2021 16:59

If you get conflicting story from VodafoneNZ PM me the VodafoneNZ SIM card number and mobile number and I will get a tech to check if everything matches up to the backend

marmel

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#2796258 16-Oct-2021 17:06

Linux: If you get conflicting story from VodafoneNZ PM me the VodafoneNZ SIM card number and mobile number and I will get a tech to check if everything matches up to the backend

I haven’t spoken to VF yet, still waiting on 2Degrees to get back to me.

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marmel

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#2796259 16-Oct-2021 17:07

Linux: If you get conflicting story from VodafoneNZ PM me the VodafoneNZ SIM card number and mobile number and I will get a tech to check if everything matches up to the backend

Yes, 2degrees number is active and has been topped up and placed on a plan.

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#2796262 16-Oct-2021 17:22

marmel:
Linux: If you get conflicting story from VodafoneNZ PM me the VodafoneNZ SIM card number and mobile number and I will get a tech to check if everything matches up to the backend

I haven’t spoken to VF yet, still waiting on 2Degrees to get back to me.

@marmel Call 777 and ask does this SIM card number match what is in Siebel

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#2796557 17-Oct-2021 09:42

Appears to have been an issue with VF. Last night about 8:30pm we got a heap of txt messages which all came through at the same time. These were the messages that were supposed to have been sent through the day confirming we wanted to switch. So this morning we have managed to reply to another one and process is now underway.

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#2796569 17-Oct-2021 10:18

Aaaaahhhhh that makes sense I forgot about the SMS with porting end users need to respond to