Assigned static IP, now most of the Internet doesn’t work.

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Assigned static IP, now most of the Internet doesn’t work.

dazzanz

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#290085 20-Oct-2021 07:06

I was assigned a static IP address at about 11PM last night and since then I can only access a few websites (geekzone works). I’m on fibre and use the 7590 Fritzbox and the 2degrees DNS. If I change my DNS then I can’t access any websites. I’ll give them a call when they open up but does anyone have any tips or am I missing something?

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#2797951 20-Oct-2021 07:10

Have you power cycled everything?

dazzanz

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#2797953 20-Oct-2021 07:13

Yes, tried last night and this morning.

aseni

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#2797959 20-Oct-2021 07:21

Apparently is a fairly common problem with 2D static IPs, they must have a routing problem with one of the ranges they are allocating. If you do a quick search in the forum you will find a few examples of the same behaviour.

Ask them to allocate you a new IP and that should fix it.

dazzanz

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#2797962 20-Oct-2021 07:24

Ok, I’ll give that a try when I call them. Rather annoying as I had a Zoom at midnight last night that I had to take on my phone and I also have one at 8:30am today. I hope their support is fast when they open at 8am.

Linux

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#2797964 20-Oct-2021 07:42

@pwner

What is the prefix of your static IP?

dazzanz

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#2797966 20-Oct-2021 07:44

163

AliExpress

Shop now on AliExpress (affiliate link).

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#2797967 20-Oct-2021 07:45

163.?.x.x

dazzanz

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#2797970 20-Oct-2021 07:49

163.47

dazzanz

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#2797977 20-Oct-2021 08:12

Called them up to change it. Just power cycling things now. The support person has said there shouldn’t be any problems related to static ips and webpages not loading 🤔. Let’s see how it goes.

Edit: Seems to be working now

wratterus

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#2797987 20-Oct-2021 08:39

Working with the same IP?

boosacnoodle

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#2798053 20-Oct-2021 10:04

Yes. Their process for allocating static IPs is... less than great. I was allocated one from one of their wholesale partners (oops!) which mean that I could only access IPv6 websites for some reason. This likely explains the issue you experienced.

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timmmay

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#2798056 20-Oct-2021 10:08

Worked fine for me when I did it. 2degrees can log into your Fritbox and do it for you, give them a call.

NickMack

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#2798164 20-Oct-2021 13:55

It will be a duplicate IP - There seems to be an issue with off boarding customers, cleanup and reallocation from my observations.

Nick

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

dazzanz

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#2798175 20-Oct-2021 14:15

New IP is in same range but seems to be working fine. I find it strange that they do this at 11:30PM when there is a chance it can go wrong and no means to contact them until the next day. I guess for most people it’s fine but when you have to work late into the night it is a bit difficult.

Hopefully smooth sailing from here! Cheers for the help.

NickMack

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#2798191 20-Oct-2021 14:44

dazzanz: New IP is in same range but seems to be working fine. I find it strange that they do this at 11:30PM when there is a chance it can go wrong and no means to contact them until the next day. I guess for most people it’s fine but when you have to work late into the night it is a bit difficult.

Hopefully smooth sailing from here! Cheers for the help.

Hiya,

11:30pm isn't a specific time (didn't used to be anyway) that IPs are changed/allocated. It was possibility done for the purpose of least interruption to you, the customer i.e.: Adding a static IP address to a subscriber (via radius) requires a disconnect/reconnect in order for it to change. Customer Care for Broadbaord operates from 8am-10pm, so someone I suspect was trying to be helpful with intent.

Nick.

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

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