Not out here in the Hutt

Yes, happened to me as well. Not every site, just selected offshore. The same thing happened yesterday am as well.

I called the so-called support team and was told that the service is "best efforts" and there is nothing they can do. The need to see it happening real-time to diagnose it, but the call centre wait times are more than an hour.

I switched from MyRepublic based oil the recommendations on this form and I have to say not the service and the support from 2D is well below MR.

You have been warned.

sqkiwi:

 

Yes, happened to me as well. Not every site, just selected offshore. The same thing happened yesterday am as well.

 

I called the so-called support team and was told that the service is "best efforts" and there is nothing they can do. The need to see it happening real-time to diagnose it, but the call centre wait times are more than an hour.

 

I switched from MyRepublic based oil the recommendations on this form and I have to say not the service and the support from 2D is well below MR.

 

You have been warned.

 

I question 2degrees is below MR

Linux: ...Yes calling 2degrees wait times are crazy bad

But at least they have a phone number to call, unlike My Republic 😉

MR, in my couple of years as a user, has a very good chat service that gets connected and issues get resolved with minutes. 2 degrees gets you an hour on hold and then connected to someone who has limited technical knowledge. Each to their own, but I know where I rather be.

The outages are intermittent and are a 2 Degrees or their service providers issue. The sites can be accessed through my mobile which has a different provider.  

Time to close the thread I think @freitasm