Slingshot/Vocus high latency AGAIN?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Slingshot/Vocus high latency AGAIN?

prat33k

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#295495 1-Apr-2022 17:52

What's happening with vocus these days? I was connected to work and suddenly by remote desktop got very slow.

I am seeing very high latency to all IPs national or international. I checked with my colleague also with Vocus group and his is fine. Can anyone else on Vocus chip in to this?

I am seeing a significant jump in latency after my GW (ignore my double Nat'd router over wifi). Usually the next hop is default-rdns.vocus.co.nz which is missing. Is it congestion or maintenance (ON A FRIDAY EVENING lol)

yitz

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#2895511 1-Apr-2022 18:54

Not on Vocus retail but evidently provider uses them for backhaul as per the Voyager thread the other day and I am seeing intermittent bouts of high packet loss for a minute or two and stalled TCP connections.

In the last half hour connections dropped around 18:32 and again 18:47.

Jase2985

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#2895515 1-Apr-2022 19:38

where in the country are you?

dt

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#2895528 1-Apr-2022 21:57

Rotorua by any chance?

https://www.vocus.co.nz/networkstatus

all good here in Dorkland

prat33k

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#2895529 1-Apr-2022 22:03

I'm in Auckland. Interesting that it was fine for some people in Auckland.

While it is fine now but it definitely lasted for more than 1.5 hours. My traceroute hops have returned to normal along with ping responses. Guess will never know now coz not many people were involved.

prat33k

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#2902309 14-Apr-2022 12:17

Im back with another post of struggling to wfh on Slingshot.

Is anyone else yet again feeling the lag?

I tracerout'd to my work gateway (local NZ) as well and it's same 1000 ms+ latency.

dt

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#2902316 14-Apr-2022 12:39

might be something up with Slingshot or your connection - all good here on Orcon [vocus]

could be worth logging a fault with them if you haven't already :)

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prat33k

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#2902377 14-Apr-2022 13:52

Cool. Thanks for your reply. Can I ask though if you are Auckland based by any chance?

Weird that again its only affecting some customers only. Will probably need to check with the landlord to call them as I am not authorized on their account

dt

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#2902387 14-Apr-2022 14:01

no worries - yep in Albany, North Shore

yitz

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#2902425 14-Apr-2022 15:38

Latency increase between hops 4 and 5 seem to be at the off-net network boundary so perhaps something upstream with your IP and routing.

Maybe one for @Sounddude ?

yitz

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#2902431 14-Apr-2022 15:48

You say all your testing is on WLAN due to your network set up. I have seen weirdness in the past with some IP packets which come in from the public Internet (i.e. further on upstream/off-net hops in a traceroute) being non zero DSCP marked and causing issues with WLAN equipment as traffic passing through to the WLAN interface get mapped into WMM queues based on IP DSCP value and the AP and client not playing nice. The solution was to get the CPE router to mark DSCP zero on all packets coming in from the WAN side. I would say this is rare but edge case I have come across before.

Zal

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#2902438 14-Apr-2022 16:01

Orcon Christchurch - stable as

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djtOtago

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#2902458 14-Apr-2022 17:28

OK Slingshot Dunedin ip4 and ipv6

linw

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#2902484 14-Apr-2022 19:34

No problems here on Orcon in Porirua.

prat33k

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#2902537 15-Apr-2022 00:38

Thanks all. I had to go to work as how laggy it had started to be. Came back home and it was allgood so can't tell when and how it got sorted.

yitz:

You say all your testing is on WLAN due to your network set up. I have seen weirdness in the past with some IP packets which come in from the public Internet (i.e. further on upstream/off-net hops in a traceroute) being non zero DSCP marked and causing issues with WLAN equipment as traffic passing through to the WLAN interface get mapped into WMM queues based on IP DSCP value and the AP and client not playing nice. The solution was to get the CPE router to mark DSCP zero on all packets coming in from the WAN side. I would say this is rare but edge case I have come across before.

This is a very interesting scenario that I didn't know was the case. I all together ruled out my router's uplink via wifi to be an issue as my mtr test showed ping to my router with average less than 3 ms and also was standard for second and third hop until it went off vocus' network.