No Internet Browns Bay Auckland

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › No Internet Browns Bay Auckland

ronw

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#295951 7-May-2022 22:49

Internet down in Browns Bay Orcon user
Anyone else affected

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#2911454 7-May-2022 22:55

Nothing on ChorusNZ site

ronw

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#2911457 7-May-2022 23:02

Could be anything The Ont has no Internet light. Will wait a bit

Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

& many Windows laptops, Desktops etc

ronw

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#2911469 8-May-2022 01:39

Still down have rebooted ONT and router but Internet light is not turning on on the router. Will have to wait until Orcon service desk is up.

Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

& many Windows laptops, Desktops etc

ronw

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#2912280 10-May-2022 13:00

Still no Internet/phone not sure how long it's reasonable for outage before it gets fixed. They advised that someone would be tasked to look at it today but no sign of anything so far. I am guessing Orcon pass job to Chorus. Should I request a refund for the days without any internet or phone access

Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

& many Windows laptops, Desktops etc

nztim

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#2912285 10-May-2022 13:07

Chorus SLA 24-48 hours

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

xpd

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#2912286 10-May-2022 13:10

If not on a business plan, theres no "reasonable" outage timeframe unfortunately.

Go back and ask who is looking at it - is it an actual ISP issue or infrastructure (Chorus).

As for getting refund/credit, I doubt it'll happen unless it goes over 48hrs, then they *might* give you some credit..... but if its a Chorus issue, ISP will just say "go complain to Chrous".

XPD / Gavin

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ronw

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#2912290 10-May-2022 13:18

Thanks I sort of guessed that. I am guessing that it is Chorus as looking at the outages around the time things stopped working and I note that Chorus had a large area out behind my street on Sunday but it says now resolved. What really annoys me is I have had to use cellphone hotspot just so I can get some computer tasks completed. I have just about used my entire months cellular data and it only renewed last Friday

Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

& many Windows laptops, Desktops etc

ronw

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#2912323 10-May-2022 14:38

Wow 10 minutes after I posted the update today Chorus turn up. As suspected it was the ONT, so I get a brand new ONT which can hamdle 5G should I ever want to go that way

Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

& many Windows laptops, Desktops etc

xpd

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#2912327 10-May-2022 14:41

Was there a black helicopter overhead just before Chorus showed up ? :D

XPD / Gavin

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#2912330 10-May-2022 14:46

ronw:

Wow 10 minutes after I posted the update today Chorus turn up. As suspected it was the ONT, so I get a brand new ONT which can hamdle 5G should I ever want to go that way

@ronw The ONT has 5G built into it are you sure?

Why would Chorus have a 5G modem built into the ONT they do not have a 5G network

cyril7

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#2912335 10-May-2022 14:51

ronw:

Wow 10 minutes after I posted the update today Chorus turn up. As suspected it was the ONT, so I get a brand new ONT which can hamdle 5G should I ever want to go that way

Ahhhh, no 5G in any of the ONTs that I am aware of

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ronw

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#2912337 10-May-2022 14:52

Yes and it had the antenna sticking out the side. He said of course you don't need router with 5G
So if I ever decide to switch just unplug the cat5 called and it's all go. I presume they would have to upload some software to validate 5G

Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

& many Windows laptops, Desktops etc

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#2912339 10-May-2022 14:54

ronw: Yes and it had the antenna sticking out the side. He said of course you don't need router with 5G
So if I ever decide to switch just unplug the cat5 called and it's all go. I presume they would have to upload some software to validate 5G

@ronw Is this what the @ChorusNZ tech said?

cyril7

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#2912340 10-May-2022 14:54

ronw: Yes and it had the antenna sticking out the side. He said of course you don't need router with 5G
So if I ever decide to switch just unplug the cat5 called and it's all go. I presume they would have to upload some software to validate 5G

nope, wrong, wrong, wrong, or do you mean 5GHz WiFi, yes it has that, but not 5G

Cyril

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#2912344 10-May-2022 15:04

ronw: Yes and it had the antenna sticking out the side. He said of course you don't need router with 5G
So if I ever decide to switch just unplug the cat5 called and it's all go. I presume they would have to upload some software to validate 5G

As others have said ....Yeah, Nah...

He was pulling your leg

Here are the specs on the 400 series ONTs... No 5G...

its got 5Ghz wifi... but requires your ISP to use the RGW- none do...

https://sp.chorus.co.nz/download-file/4998

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