Orcon Fibre - Rock solid for years, now having video receiving hangs in Google Meets

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Orcon Fibre - Rock solid for years, now having video receiving hangs in Google Meets

rh2600

55 posts

Master Geek
+1 received by user: 10

#298686 7-Jul-2022 13:34

I've got a stock NF18ACV running to my own switch via 1 ethernet port.

My machine is etherneted to the switch, and has been solid for years, but in the last two days I've noticed all other participants in Google Meet sessions hang and I lose their video, even though I appear to continue sending my video. After around 10 - 15 secs it comes back to life.

I've tried wifi (which is also etherneted to the switch) and the problem persists, so its the switch or the NF18ACV, or my fibre connection.

I can see a few dropped packets between the NF18ACV and the switch (via Ethernet Port 1 on NF18ACV) within a few minutes of resetting the stats on the NF18ACV. I wanted to check if this was relatively normal, or is it a candidate for my new woes?

Received Transmitted
Total Multicast Unicast Broadcast Total Multicast Unicast Broadcast
Bytes Packects Errors Drops Bytes Packects Packects Packects Bytes Packects Errors Drops Bytes Packects Packects Packects
eth0 4144636 20131 0 16 0 450 19380 301 12621488 19499 0 0 0 52 19442 5

wratterus

1687 posts

Uber Geek
+1 received by user: 678

#2939186 7-Jul-2022 14:07

Maybe try a better router? Don't have a lot of time for those Netcomms.

robjg63

4161 posts

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+1 received by user: 1425

Subscriber

#2939196 7-Jul-2022 14:18

How old is the router?

In my experience they tend to start going a bit 'senile' after 3 or 4 years.

I guess they are on all the time and don't always to have great heat dissipation - so I expect they cook themselves a bit.

I see they seem to be an ex model now - and the old page on PBtech seems full of people saying what rubbish they are:

https://www.pbtech.co.nz/product/MODNCM1059/Netcomm-NF18ACV-ADSLVDSL-Wi-Fi-Modem-Router-with-V#product-review-anchor

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

openmedia

3449 posts

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+1 received by user: 877

Trusted

#2939201 7-Jul-2022 14:21

I use google meet a lot for work and I'm also on Orcon.

are you using any VPNs or alternative DNS services
What browser / os are you using
Do you have a lot of tabs open

I tend to only use Meet in Google Chrome with minimal other services. Meet is generally reliable, but I will occasionally have a couple of days with upstream issues somewhere.

Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.

rh2600

55 posts

Master Geek
+1 received by user: 10

#2939214 7-Jul-2022 14:41

wratterus:

Maybe try a better router? Don't have a lot of time for those Netcomms.

That's what I am wondering, I'll see if Orcon want to send me a newer alternative, this thing is several years old.

openmedia

3449 posts

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+1 received by user: 877

Trusted

#2939224 7-Jul-2022 15:03

robjg63:

How old is the router?

In my experience they tend to start going a bit 'senile' after 3 or 4 years.

I guess they are on all the time and don't always to have great heat dissipation - so I expect they cook themselves a bit.

I see they seem to be an ex model now - and the old page on PBtech seems full of people saying what rubbish they are:

https://www.pbtech.co.nz/product/MODNCM1059/Netcomm-NF18ACV-ADSLVDSL-Wi-Fi-Modem-Router-with-V#product-review-anchor

I'd expect to get a lot longer. My trust R7000 (running freshtomato) is 8 years old.

Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.

rh2600

55 posts

Master Geek
+1 received by user: 10

#2939252 7-Jul-2022 16:11

robjg63:

How old is the router?

In my experience they tend to start going a bit 'senile' after 3 or 4 years.

I guess they are on all the time and don't always to have great heat dissipation - so I expect they cook themselves a bit.

I see they seem to be an ex model now - and the old page on PBtech seems full of people saying what rubbish they are:

https://www.pbtech.co.nz/product/MODNCM1059/Netcomm-NF18ACV-ADSLVDSL-Wi-Fi-Modem-Router-with-V#product-review-anchor

Several years, so it's been through enough heat cycles ;-)

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rh2600

55 posts

Master Geek
+1 received by user: 10

#2939253 7-Jul-2022 16:15

openmedia:

I use google meet a lot for work and I'm also on Orcon.

are you using any VPNs or alternative DNS services
What browser / os are you using
Do you have a lot of tabs open

I tend to only use Meet in Google Chrome with minimal other services. Meet is generally reliable, but I will occasionally have a couple of days with upstream issues somewhere.

Yeah it's super wierd. I'm pretty vanilla MacOS running Chrome on fresh reboots and essentially no tabs, tried on 2 machines, Intel iMac and MacBook Air M1, ethernetted and wifi'd same issue. No VPN, or tricky DNS.

I'm going to join the same meeting with 2 devices shortly and see if they both hang at the same time.

Speedtest shows 3ms ping, 0ms jitter, 938mbps down and 517 up and had years of flawless use.

Maybe southerncross upgrade cable gremlins ;-)