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perry2017

10 posts

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#299326 29-Aug-2022 17:18
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Hi everyone I just switched to 2degrees yesterday and I suppose on 900/500 speed. but now only 100/500 . the download speed remains at 100 which is very strange ,I restart the ONT, the modem many times still doesn't work. The modem is Fritzbox 7490 and up/down speed all setup at ​↓ 1,00 Gbit/s ↑ 1,00 Gbit/ all the LAN setting at 1Gbit/s . 100/500 speed was tested by cable not wifi. I rang 2 degrees yesterday was replied nothing seems wrong so today I decided to ring again, now it has been 1 hour still on waiting someone answer the phone. Also the Home Line Plus also not connected. I've tried many times follow the setup instruction but still fail..  If someone heavily rely on landline and internet when you decide to change to 2 degrees be prepare the landline can't work for several days and the internet speed is way to low.  they don't have anyone answer the phone ,neither reply your email.. very frustrating! I thought 2 degrees were excellent with their products and service 


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pwner
423 posts

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2degrees

  #2960840 29-Aug-2022 17:33
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given you are getting 500 up looks like it is an issue with the wrong shaper being applied to your account for some reason.

 

given that your home phone is also not working suggests that you are on the default factory settings as the system hasn't picked up your modem and pushed out the config for home phone and your correct username.

 

to fix the speed issue you should be able to log into your modem and enter your PPPoE username and password settings and it should fix it straight away. 





Any posts are personal comments and not that of my employer




perry2017

10 posts

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  #2960846 29-Aug-2022 17:58
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Thank you so much all sorted !! I put correct username and password instead of default one in the modem and it works ! also after 1 hour long waiting a lady answered my phone she put my account in right position now and she told me the phone line not working because the number hasn't been transferred yet from previous provider lol 

 

 

 

 


MrGadget
209 posts

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  #2960847 29-Aug-2022 18:04
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Edit - glad it’s sorted. Ignore my comment then :-)


Until the circuit is billed, it doesn’t pick up the correct download speed for anything over 100Mbps (but you get full plan upload - sounds like your issue).
It can be manually adjusted in the back end to give the right QoS profile as a gap filler until billing is done (it’s usually super quick so not noticed).
Pm me your user details if you don’t get it sorted and I’ll see if I can get someone to apply the QoS profile for your speed.
Cheers




Any comment made here is my own and should not be taken as that of my employer. 


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