2degrees eSIM transfer to new phone

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2degrees eSIM transfer to new phone

n95

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#302154 2-Nov-2022 15:36

Does anyone know the process for transfer of eSIM to new phone with 2degrees. I gave up trying to talk to someone at 2degrees after 20min. I hoping it’s as easy as deleting eSIM off old phone and scanning QR code from the eSIM card I still have on new phone? Or is it not that simple? The nearest 2 degrees store is 2hrs away.

Linux

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#2991036 2-Nov-2022 15:38

@n95 Has to be done in store the eSIM QR code can only be used on the phone it was first scanned into

Edit: Added Link and covered in this thread

https://www.geekzone.co.nz/forums.asp?forumid=81&topicid=299030

NickMack

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#2991090 2-Nov-2022 15:48

It's a pity you can't create an account on the 2degrees website and scan the code remotely vs. having to into the store.

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Linux

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#2991092 2-Nov-2022 15:50

This is why if you your nearest 2egrees store is so far away you use a standard SIM

n95

194 posts

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+1 received by user: 9

#2991102 2-Nov-2022 15:59

Linux:

This is why if you your nearest 2egrees store is so far away you use a standard SIM

Yes I should have looked into this before rushing to get an eSIM 😞

timmyh

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#2991183 2-Nov-2022 16:51

Assuming you already have an eSIM phone you need to call 2degrees and tell them you can't get into a store and you want the remote eSIM swap process. They should transfer you to an escalation team who will confirm your identity and then do a SIM swap to a new eSIM and email you the new QR code as a PDF.

You can't use your existing QR code on another phone, only the first one it was downloaded to.

n95

194 posts

Master Geek
+1 received by user: 9

#2991190 2-Nov-2022 17:40

timmyh:
Assuming you already have an eSIM phone you need to call 2degrees and tell them you can't get into a store and you want the remote eSIM swap process. They should transfer you to an escalation team who will confirm your identity and then do a SIM swap to a new eSIM and email you the new QR code as a PDF.

You can't use your existing QR code on another phone, only the first one it was downloaded to.

Thanks timmyh, I'll give that a go. Otherwise it'll be a special trip to 2 degrees store in the weekend. Never even something I considered when switching to eSIM or I would not have bothered.

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n95

194 posts

Master Geek
+1 received by user: 9

#2991487 3-Nov-2022 13:09

wow 2degrees call centre sucks. Have they got like 2 people in the call centre now? You just get the message 'to make sure you are not waiting too long we have temporarily closed the que' so you don't even get as far as being put on hold! OR they just hang up.

n95

194 posts

Master Geek
+1 received by user: 9

#2991489 3-Nov-2022 13:16

n95:

wow 2degrees call centre sucks. Have they got like 2 people in the call centre now? You just get the message 'to make sure you are not waiting too long we have temporarily closed the que' so you don't even get as far as being put on hold! OR they just hang up.

Oh didn't have to look far to see there are many discussions (and news items) about this 🙄

https://www.geekzone.co.nz/forums.asp?forumid=48&topicid=302120

shk292

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#2991619 3-Nov-2022 17:15

Someone should invent a way to transfer the subscriber details between phones easily without needing the intervention of customer service

Oh, wait...

n95

194 posts

Master Geek
+1 received by user: 9

#2991624 3-Nov-2022 17:29

shk292:
Someone should invent a way to transfer the subscriber details between phones easily without needing the intervention of customer service

Oh, wait...

Yeah who would've thought eSIMs would be a backwards step

timmyh

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#2991630 3-Nov-2022 18:03

Yep sure, it's in the pipeline but it is way more complex and takes way longer. Sorry you haven't been able to get through to Care team. As part of the Project it was really important that we do some use cases with eSIM that are genuinely new compared to physical SIM so your case is one, i.e. can't get into a store, and the other one is if you lose or damage your phone overseas and can buy a new eSIM phone wherever you are then we can do the SIM swap and email you the PDF.

But as you say, not so useful if you can't get through.

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n95

194 posts

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#2991636 3-Nov-2022 18:31

timmyh:

Yep sure, it's in the pipeline but it is way more complex and takes way longer. Sorry you haven't been able to get through to Care team. As part of the Project it was really important that we do some use cases with eSIM that are genuinely new compared to physical SIM so your case is one, i.e. can't get into a store, and the other one is if you lose or damage your phone overseas and can buy a new eSIM phone wherever you are then we can do the SIM swap and email you the PDF.

But as you say, not so useful if you can't get through.

On a positive note Tim I got through late this afternoon (after 74min on hold) and seems the process is underway. Just waiting on an call/email back from escalation team. Fingers crossed 🤞

Dochart

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#2991680 3-Nov-2022 22:42

shk292:
Someone should invent a way to transfer the subscriber details between phones easily without needing the intervention of customer service

Oh, wait...

Should be as simple as adding an option in the 2degrees app to switch to eSIM like how the USA mobile providers have done it.

timmyh

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#2991712 4-Nov-2022 08:07

Dochart: Should be as simple as adding an option in the 2degrees app to switch to eSIM like how the USA mobile providers have done it.

Sure and one day it will be but as I said, that's a lot harder. Gotta start somewhere, get something out the door and then add to it.