Will I be charged roaming costs if my data is switched off on my 2degrees eSIM?

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turtleattacks

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#302612 6-Dec-2022 14:33

Hi team,

I currently have an iPhone and have a 2degrees eSIM with a local 4G data sim card here in Taiwan.

Obviously, I use my data SIM for all my internet traffic and mainly have my eSIM turned off.

Sometimes I switch it on to see if I have any voicemails or text messages, however the "Data Roaming" setting is always switched off.

Today, in the 2degrees app it says I've been charged $16 which is a bit annoying.

The 2degrees app or SCP isn't of much help because it doesn't load any historical usage anymore and I definitely do not want to call their call centre with all the wait time.

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SaltyNZ

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#3006338 6-Dec-2022 14:42

Any activity will trigger the charge. This includes (in the immediate instance) a call that goes to voicemail, and you would see those charges on your daily balance.

However, if the only usage in the day is the unanswered call to voicemail then a bill time process runs which should refund the charges. This means that you might see some charges on your account during the month which don't appear on the bill at the end.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

turtleattacks

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#3006340 6-Dec-2022 14:46

SaltyNZ:

Any activity will trigger the charge. This includes (in the immediate instance) a call that goes to voicemail, and you would see those charges on your daily balance.

However, if the only usage in the day is the unanswered call to voicemail then a bill time process runs which should refund the charges. This means that you might see some charges on your account during the month which don't appear on the bill at the end.

Thanks - no calls were made, only seeing if I had received any incoming voicemail notification text messages (SMS).

I actually remember colleagues working on this when I was ex-2D, good to see it working now.

p.s. is "Usage & Spend" supposed to be drawing blank in SCP?

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SaltyNZ

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#3006348 6-Dec-2022 14:54

As far as I know you should still be able to see historical info in SCP but it isn't really my area.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

Linux

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#3006353 6-Dec-2022 15:09

@turtleattacks Use WiFi calling on the 2degrees eSIM by just connecting to WiFi

Zero roaming charges

turtleattacks

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#3014789 28-Dec-2022 21:59

@saltyNZ: looks like roaming fees are charged when eSim activates iMessage.

So this means $8 would apply simply by switching on the eSim. Even if there’s no activity and data only used from the local SIM card. For some reason, iPhone needs to ping a text to the number below and it won’t appear in iMessage.

Would you be the best person to look into this? Billing cycle has completed.

FYI: https://discussions.apple.com/thread/250669203

Not ideal but it’s not the end of the world.

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SaltyNZ

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#3014941 29-Dec-2022 09:21

turtleattacks: @saltyNZ:

Would you be the best person to look into this? Billing cycle has completed.

To look at making it so this doesn't trigger roaming charges in future, me, yes. But to see about getting it reversed on a current bill, I'm afraid you will need to call care. Lots of processes to be followed these days.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

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indapie2000

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#3015982 1-Jan-2023 23:16

turtleattacks: @saltyNZ: looks like roaming fees are charged when eSim activates iMessage.

So this means $8 would apply simply by switching on the eSim. Even if there’s no activity and data only used from the local SIM card. For some reason, iPhone needs to ping a text to the number below and it won’t appear in iMessage.

Similar thing happened to me recently. Android phone user, local esim card for use in Australia, data turned off for 2degrees sim. But my phone still managed to connect to roaming data for little random kbs in the middle of the night.

No idea what triggered it, but thought maybe something related to RCS messaging.
Customer Care at 2degrees were very understanding and reversed the daily roaming charges for me which was fantastic.

turtleattacks

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#3016757 4-Jan-2023 11:42

All sorted @saltyNZ - refunded back as a good will gesture.

Let me know if you want to send me my account details so you can have a look at these text messages when activating iMessage.

I don't think the Customer Support Agent fully understood why the charges occurred and just added the credit on good will.

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