2degrees fibre broadband issue

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discretesound

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#303339 2-Feb-2023 15:38

I’ve switched ISP from skinny to 2degrees and have been facing drop outs to my internet connection since the switch. Using speedtest from the Orbi App sometimes shows very slow speed or failing. The drop out will usually last a couple of hours a day.
I have tried resetting the provided Orbi Router, switching ethernet cables, even using my own Wifi Router is giving me the same outcome.

Getting in touch with 2degrees was difficult, and when i manage to get a hold of a rep, they mention everything is working on their end. They have raised a fault a couple of days ago but haven’t heard anything since.

Could this be a chorus problem? My networking knowledge is limited, so any advice is appreciated.

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#3031002 2-Feb-2023 16:18

2degrees fiber has been very reliable for me for years, with a Fritzbox. Keep going through their support, it's probably something on the client end is my guess.

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#3031018 2-Feb-2023 17:08

My Gb Fibre connection on 2degrees is rock solid

SomeoneSomewhere

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#3031040 2-Feb-2023 18:51

Does the router have logs that are viewable? They should help.

Is there anything unusual about the LEDs on the ONT when there's a fault occurring?

I would be looking carefully into DNS, IPv6, and any VPN/anti-malware tools you've got running.

You're testing via ethernet, not WiFi, of course?

Delorean

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#3031049 2-Feb-2023 19:26

The OP might be on the new 2D/Vocus network, as Orbi speedtests were mentoned.

If so, isn't it a DHCP vs the legacy snap PPPoE?

Therefore it may not be comparing apples with apples with users of the FritzBox.

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discretesound

23 posts

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#3031053 2-Feb-2023 20:00

SomeoneSomewhere:
Does the router have logs that are viewable? They should help.

Is there anything unusual about the LEDs on the ONT when there's a fault occurring?

I would be looking carefully into DNS, IPv6, and any VPN/anti-malware tools you've got running.

You're testing via ethernet, not WiFi, of course?

Good point. Im only able to view logs for today and nothing looks out of place to me. The ONT lights are looking normal to me. all dns , ip are on default settings.

I’ve test it via ethernet on my laptop. The interesting part on mobile, going to site such as reddit/ twitter etc on the mobile browser works, and fails to load on their respective app.

discretesound

23 posts

Geek

#3031054 2-Feb-2023 20:01

Delorean:
The OP might be on the new 2D/Vocus network, as Orbi speedtests were mentoned.

If so, isn't it a DHCP vs the legacy snap PPPoE?

Therefore it may not be comparing apples with apples with users of the FritzBox.

Yes, it is on DHCP, previous ISP (skinny) was pppoe which works flawlessly for me.

SomeoneSomewhere

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#3031090 2-Feb-2023 22:12

Can you head to test-ipv6.com and see what it says? Working in apps but not in browsers is a common-ish symptom of either IPv4 or v6 being broken.

michaelmurfy

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#3031104 3-Feb-2023 00:55

@discretesound I am noticing you're coming from an Akamai IP address. I am thinking you're potentially using an Apple device and have "Limit IP Address Tracking" turned on in your WiFi settings on your Apple device along with Private Relay turned on in your iCloud settings.

If this is the case - turn both these off.

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Dochart

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#3031175 3-Feb-2023 10:23

discretesound:
Delorean:
The OP might be on the new 2D/Vocus network, as Orbi speedtests were mentoned.

If so, isn't it a DHCP vs the legacy snap PPPoE?

Therefore it may not be comparing apples with apples with users of the FritzBox.

Yes, it is on DHCP, previous ISP (skinny) was pppoe which works flawlessly for me.

With the new 2d/Vocus network are they still giving new users CGNAT or are they giving them Dynamic IP’s now?

discretesound

23 posts

Geek

#3031989 4-Feb-2023 22:10

SomeoneSomewhere:
Can you head to test-ipv6.com and see what it says? Working in apps but not in browsers is a common-ish symptom of either IPv4 or v6 being broken.

It says this:

Your browser has real working IPv6 address - but is avoiding using it. We're concerned about this

What can i do?

Second run is giving me this message:

“Your DNS server (possibly run by your ISP) appears to have no internet access to the IPv6 internet, or is not configured to use it. This may in the future restrict your ability to reach IPv6 only sites”

discretesound

23 posts

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#3031990 4-Feb-2023 22:11

michaelmurfy:
@discretesound I am noticing you're coming from an Akamai IP address. I am thinking you're potentially using an Apple device and have "Limit IP Address Tracking" turned on in your WiFi settings on your Apple device along with Private Relay turned on in your iCloud settings.

If this is the case - turn both these off.

I’ve tried turn this off but still no luck. My windows laptop (ethernet) is behaving the same way

SomeoneSomewhere

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#3031992 4-Feb-2023 22:15

Disable ad-blockers, script blockers, and any tracking protection built into the browser. They can interfere with the test. Can you post everything on the helpdesk page, excluding IP addresses?

discretesound

23 posts

Geek

#3031998 4-Feb-2023 22:24

SomeoneSomewhere: Disable ad-blockers, script blockers, and any tracking protection built into the browser. They can interfere with the test. Can you post everything on the url=http://test-ipv6.com/helpdesk/]helpdesk[/url] page, excluding IP addresses?

This is what I got.

Your Internet help desk may ask you for the information below.

IPv4: no
IPv6: Good, AS9790 - VOCUSGROUPNZ VocusGroup
OtherSites: 46/52 good, 6/52 bad

michaelmurfy

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#3032000 4-Feb-2023 22:30

IPv4 = no? That doesn't sound right as you posted that from an IPv4 address.

I am still seeing icloud tracking protection on / you're using a VPN which will be causing issues. Ensure they're turned off. You don't need them in NZ.

Also, what browser are you using? You should perhaps factory reset your router.

discretesound

23 posts

Geek

#3032002 4-Feb-2023 22:33

michaelmurfy:

IPv4 = no? That doesn't sound right as you posted that from an IPv4 address.

I am still seeing icloud tracking protection on / you're using a VPN which will be causing issues. Ensure they're turned off. You don't need them in NZ.

Also, what browser are you using? You should perhaps factory reset your router.

im using the Edge browser

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