How to get notifications of 2degrees planned outages?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › How to get notifications of 2degrees planned outages?

timmmay

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#303400 8-Feb-2023 07:11

My 2degrees broadband was down for about 90 minutes last night. I had a ton of emails this morning from services that failed when it was down.

Other than checking the 2degrees network status page daily, is there any way to get notifications of planned outages?

SaltyNZ

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#3033213 8-Feb-2023 08:21

There is work happening every night, except possibly Friday and Saturday nights (unless it's a major event that is expected to take several days) so you wouldn't really want the torrent of outage notifications even if they were available. If it is major planned work that will affect a big chunk of the customer base it is often notified on Twitter. I assume Facebook too but I don't go there.

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quickymart

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#3033214 8-Feb-2023 08:22

Planned outages are notified to the Service Provider, it's up to them to relay this information to the end customer.

Similar thing was discussed here: https://www.geekzone.co.nz/forums.asp?forumid=49&topicid=289903 - @jmosen was running off to the Commerce Commission to complain about it, but that was the last I heard about it, and he didn't provide any updates afterwards.

Linux

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#3033286 8-Feb-2023 11:09

You pay for a managed service!

timmmay

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#3033289 8-Feb-2023 11:15

Interesting. I just thought notice of major planned outages could be useful.

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#3033291 8-Feb-2023 11:17

timmmay: Interesting. I just thought notice of major planned outages could be useful.

@timmmay I see many Tweets from 2degrees about planned work / outages and they also have it on the status page

What else would you like?

timmmay

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#3033409 8-Feb-2023 12:25

Linux:

timmmay: Interesting. I just thought notice of major planned outages could be useful.

@timmmay I see many Tweets from 2degrees about planned work / outages and they also have it on the status page

What else would you like?

Push notifications relevant to my location. I use Twitter about once a month, and I only visit the status page when something breaks.

It was just a general thought that when there's a planned interruption to a service they provide, notice would be useful. I know the contract says it's best effort or similar, and I'm not really bothered, it would just be useful at times.

dt

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#3033434 8-Feb-2023 13:52

I get what you mean @timmmay and agree it would be good to have a way to setup a way receive prior notification of planned outages that would effect "1 fibre street", "2 fibre avenue" , "3 fibre drive" etc without having to actively check, especially if they don't apply to you.

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#3033435 8-Feb-2023 13:57

@dt You can but you will be paying for a managed service

dt

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#3033536 8-Feb-2023 14:33

Yep, I get these for our managed wan without having to set anything up, but this is not what we are talking about here.

duffles

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#3033548 8-Feb-2023 15:17

timmmay:

My 2degrees broadband was down for about 90 minutes last night. I had a ton of emails this morning from services that failed when it was down.

Other than checking the 2degrees network status page daily, is there any way to get notifications of planned outages?

Hey mate,

The short answer for a consumer service is no.
The slightly longer answer basically echoes what Linux has been saying forever and a day. (Business) Customers who consume a managed service get a heads up if there is going to be any planned work. They are provided info such as which site(s) will be impacted and what the outage window is etc etc.
Floating back into Consumer land, these are typically posted on the network status page. If it's going to impact a larger chunk of customers, then I believe this is posted on Twitter/Facebook.

Long ago, when we were Snap, going through outage notifications (planned work and in progress unplanned outages) was one of my teams responsibilities and notifying medically dependent customers. Unfortunately, I don't really know what that looks like today but I remember it being aah.. Not my favourite task.

Cheers

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Any comment made here is my own and should not be taken as that of my employer. You've seen one of these statements before.

timmmay

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#3033559 8-Feb-2023 15:41

Fair enough. An RSS feed of the outages page would probably do the job.

yitz

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#3033567 8-Feb-2023 16:12

I wonder if rather than an outage it was a migration over to Vocus?

Perhaps check your ISP is showing AS23655 (2degrees Networks Limited) or AS9790 (VocusGroup NZ)

https://bgp.he.net/

timmmay

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#3033568 8-Feb-2023 16:18

yitz:
I wonder if rather than an outage it was a migration over to Vocus?

Perhaps check your ISP is showing AS23655 (2degrees Networks Limited) or AS9790 (VocusGroup NZ)

https://bgp.he.net/

Announced as 2406:e000::/29 (2degrees)New Zealand.

Your ISP is AS23655 (2degrees Networks Limited)