How long to swap to 2Degrees mobile from Telecom?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › How long to swap to 2Degrees mobile from Telecom?

wally22

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#305763 2-Jun-2023 11:08

I am helping a friend with their comms. Question. How long does it take for 2 degrees to take over a number from Telecom.
Friend is very anxious about losing phone connection for extended time.

freitasm

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#3083738 2-Jun-2023 11:23

It is usually pretty fast and you should be without phone service for a couple of minutes only.

Mind you some SMS may not work during the transition of for a couple of weeks after - mainly those SMS from automated services used for login/2FA.

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wally22

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#3083801 2-Jun-2023 12:15

Thanks

Jaxson

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#3094546 24-Jun-2023 20:56

freitasm:
It is usually pretty fast and you should be without phone service for a couple of minutes only.

Mind you some SMS may not work during the transition of for a couple of weeks after - mainly those SMS from automated services used for login/2FA.

Did this today from One NZ and completely agree.
Mobile cutover was easy and quick. Took about 2 hours for the One NZ sim to lose service and then put new 2 degrees one into phone.

Only issue I have now is the SMS from bank etc.
Real pain but hopefully comes right soon.

wally22

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#3094555 24-Jun-2023 21:08

Should have updated before. Went really well except that the 2D CSR in shop entered some incorrect details so the port didn't keep the original number. Frantic call to 2 Degrees with friend "sobbing" in the background sorted it soon after though.

Jaxson

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#3094650 25-Jun-2023 11:27

Confirmed ANZ bank sms messages coming through the next morning so can authenticate payments/log into app again etc quite quickly after mobile swap from Vodafone.