2degrees Fibre Landline Voicemail

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bigmacpaddy

72 posts

Master Geek
+1 received by user: 7

Subscriber

#305857 8-Jun-2023 14:18

Have just signed up to business fibre/landline with 2degrees. Fibre and phone seems to be working fine (although the phone has a strange ringtone).

What i can't figure out is how to access voicemail.

I've tried the instructions on the help page but the setup doesn't recognise the phone number https://www.2degrees.nz/help/business-broadband-and-landline/getting-started/set-up-your-2degrees-business-landline

Not getting any help from email support (told me to ring the phone support) and phone support redirected me to technical which just rang forever, with no waiting times etc.

Does anyone here use landline voicemail and have any instructions?

Phone is plugged into ONT if that makes a difference to what service is provided.

Thanks

fe31nz

1294 posts

Uber Geek
+1 received by user: 423

#3086745 8-Jun-2023 22:51

The URL you posted goes to instructions for using the FritzBox VOIP phone system where the phone is plugged into a Fon port on the FritzBox. Post merger with Vocus, new customers seem to be getting the Vocus system where the phone is plugged into the ONT phone port, and that is a very different system which I have never used. You could try finding the instructions on one of the old brand sites where they used the Vocus phone setup, maybe Slingshot or Orcon.

bigmacpaddy

72 posts

Master Geek
+1 received by user: 7

Subscriber

#3086781 9-Jun-2023 09:04

fe31nz:

The URL you posted goes to instructions for using the FritzBox VOIP phone system where the phone is plugged into a Fon port on the FritzBox. Post merger with Vocus, new customers seem to be getting the Vocus system where the phone is plugged into the ONT phone port, and that is a very different system which I have never used. You could try finding the instructions on one of the old brand sites where they used the Vocus phone setup, maybe Slingshot or Orcon.

Hi, yep that was what i needed. Dial *55 from the slingshot instructions. Thanks