Cant send email from Outlook

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Cant send email from Outlook

peejayw

1913 posts

Uber Geek
+1 received by user: 123

#306040 23-Jun-2023 08:13

Asking on behalf. User is having a problem with sending email, receiving is fine. He uses Outlook on Windows, his Broadband is with 2Degrees but his email is a legacy Snap account. About a week ago mail stopped sending with the error message "Server Error: 554 5.7.1 Relay Access denied."
In the meantime he is using 2Degrees webmail and that is working fine.

Any suggestions on how to fix this?

Thanks.

I'm supposed to respect my elders, but it's getting harder and harder for me to find one now.

Jase2985

13732 posts

Uber Geek
+1 received by user: 6206

ID Verified

Lifetime subscriber

#3093772 23-Jun-2023 08:16

check the email accout is setup correctly in outlook

https://www.2degrees.nz/help/broadband-help/getting-started/passwords-and-settings

NickMack

977 posts

Ultimate Geek
+1 received by user: 831

Trusted

In memoriam

Lifetime subscriber

#3093774 23-Jun-2023 08:34

Hiya,

It's possible the user has been assigned a new IP address that is not in the Safe IP Range for relaying, seen it before - @aspired

My suggestion is to raise a ticket detailing your current IP address and request Customer Care to escalate to the Systems team to confirm this IP address is allowed to send email via the SMTP gateway (Snap/2degrees). The migration of customers from old Snap/2degrees network to Vocus core/Radius may mean that a subnet isn't listed as a safe range.

Nick

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

peejayw

1913 posts

Uber Geek
+1 received by user: 123

#3094098 23-Jun-2023 13:55

That looks promising, will get him to contact 2Deg with his IP.

Thanks.

I'm supposed to respect my elders, but it's getting harder and harder for me to find one now.

NickMack

977 posts

Ultimate Geek
+1 received by user: 831

Trusted

In memoriam

Lifetime subscriber

#3094128 23-Jun-2023 15:25

peejayw:

That looks promising, will get him to contact 2Deg with his IP.

Thanks.

I traded emails with @aspired, the relay list was updated to include Vocus (AS9790) IP ranges, so it's likely to now be working, if not, refer to my previous post for investigation.

Nick

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz