Time it takes for a eSim activation

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Time it takes for a eSim activation

turtleattacks

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#306310 12-Jul-2023 11:12

Migrated to a new eSim today on a new phone and was told it takes about two hours for the eSim to work.

Just very curious on why it takes about two hours for the eSim to be activated? Does all the local mobile towers needs to be updated with the new eSim (look up table?)

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Handsomedan

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#3103093 12-Jul-2023 11:31

Mine was pretty much instantaneous, from memory.

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turtleattacks

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#3103095 12-Jul-2023 11:33

Handsomedan:

Mine was pretty much instantaneous, from memory.

Yes, from memory - the previous eSim on the previous phone was instant. 🤷‍♂️

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halper86

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#3103098 12-Jul-2023 11:34

Both my Spark and One eSIMs were activated instantaneously - maybe a few seconds but definitely not in the range of hours.

Both setup via QR code, what was your method of setup?

turtleattacks

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#3103100 12-Jul-2023 11:35

halper86: Both my Spark and One eSIMs were activated instantaneously - maybe a few seconds but definitely not in the range of hours.

Both setup via QR code, what was your method of setup?

Replacement phone, so replacing an old eSIM into a new phone.

Scanned using QR.

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halper86

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#3103104 12-Jul-2023 11:36

Was this via the iPhone or from a QR code emailed etc to you by your provider?

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#3103105 12-Jul-2023 11:37

eSIM data is not held on cell phone towers

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turtleattacks

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#3103106 12-Jul-2023 11:38

halper86: Was this via the iPhone or from a QR code emailed etc to you by your provider?

Didn't know I can get it emailed! I had to go into the store.

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halper86

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#3103109 12-Jul-2023 11:42

turtleattacks:
halper86: Was this via the iPhone or from a QR code emailed etc to you by your provider?

Didn't know I can get it emailed! I had to go into the store.

You can indeed!

But if you think about it how are you able to scan it into the phone without printing it or sending it to another device?

My One eSIM was done in store too but they sent it via email, I had to email the store with the code and scanned it off their monitor LOL

waikariboy

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#3103116 12-Jul-2023 11:46

Wait till your get a new phone. Had to go into the story to get a eSim transfer. Nearest store was a 30min drive away.

Balm its gone!

turtleattacks

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#3103145 12-Jul-2023 12:58

Hmm so very annoying. eSIM still not active and called 2degrees, waited for 40 minutes only to be told that the eSIM wasn't done properly and I need to drive 30 mins back to the store.

😡

*EDIT* After about six hours it got activated. Apparently the queue is around 5-6 hours rather than 2 hours.

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