2degrees outage 10/8/2023 and tech support phone lines closed, no information from 2 degrees

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2degrees outage 10/8/2023 and tech support phone lines closed, no information from 2 degrees

timmmay

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#306646 10-Aug-2023 06:34

Did anyone else have their 2degrees fiber go down this morning for a few hours? I had emails from multiple services this morning telling me they couldn't access the internet. Home Assistant, Blink cameras, Yolink leak detectors, etc.

Update, it went down again around 8:45 a.m. and is still down, and their tech support phone line is closed and not letting people into the queue. It sounds to me like a major outage. The status page says nothing is wrong.

Come on 2degrees, I've been with you for at least a decade, you're better than this. At least answer the phone or update your status page.

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#3114006 10-Aug-2023 08:33

Yep me included - nothing on the broadband section of the 2degrees status page at the time.

Brunzy

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#3114007 10-Aug-2023 08:44

Down here too,Hutt Valley.

CJC

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#3114011 10-Aug-2023 08:51

Yep, had at least 4 drop outs. And it's still down now.

Calling 2degrees soon.

Crayphish

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#3114016 10-Aug-2023 08:56

Same here, also in Wellington. PPPoE link went offline around that time. Switched to DHCP and the connection only stays up in short bursts. Still happening now. Will also be calling 2d.

johna8

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#3114017 10-Aug-2023 08:57

Offline again - up and down intermittently

ConradB

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#3114018 10-Aug-2023 09:08

I'm in Brooklyn in Wellington, it went down at 1:15am and it's still down for me. Of course I checked the status pages on 2 Degrees and Chorus, but nothing showing. Geekzone was my next port of call - I probably just should have started here!

Delorean

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#3114019 10-Aug-2023 09:09

Crayphish:

Same here, also in Wellington. PPPoE link went offline around that time. Switched to DHCP and the connection only stays up in short bursts. Still happening now. Will also be calling 2d.

Maybe this outage relates to the migration to the Vocus network. As the old network doesn't support DHCP

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networkn

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#3114022 10-Aug-2023 09:18

So is it a 4 Degrees outage or 11 x 2 degrees outages? :)

I'll see myself out.

Glynn

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#3114025 10-Aug-2023 09:21

Mine is also down, and can't get through on the phone. :/ Anyone know if this is another network change I need to do on my router? About 2 months ago I changed over to DHCP coz a similar thing happened.

Edit: and as I submit this message it came back up! Spooky.

johna8

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#3114026 10-Aug-2023 09:22

Miramar based - no luck calling the landline guess influx of calls. Tethering it is.

davidcole

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#3114029 10-Aug-2023 09:36

Mine was down from about 8:45 and has just come back up now. 9:30ish (Lower Hutt Based)

Of course in the mean time, I'd screwed around with my wan settings, because I'm sure I saw somewhere that it has migrated from PPPoe to dhcp...that sure as hell didn't help things.

And as others noticed, no change in status page

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Wom

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#3114030 10-Aug-2023 09:37

ConradB:
I'm in Brooklyn in Wellington, it went down at 1:15am and it's still down for me. Of course I checked the status pages on 2 Degrees and Chorus, but nothing showing. Geekzone was my next port of call - I probably just should have started here!

ditto here in Birchville (Upper Hutt)

it went down from 1:15am, figured it was telling me to go to bed lol

I think it may have been briefly back up around 7:30am but not for long

Checked Chorus and Orcon sites, no outages for my area

timmmay

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#3114031 10-Aug-2023 09:44

It's up again for now... some of the systems in my house are pretty good at emailing me when internet goes down and comes back up.

davidcole

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#3114034 10-Aug-2023 09:52

timmmay:

It's up again for now... some of the systems in my house are pretty good at emailing me when internet goes down and comes back up.

I use uptime robot on my external accessible sites, that works fairly well. Of course that doesn't tell me if it's me or my isp....

michaelmurfy

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#3114040 10-Aug-2023 10:12

Connection I am monitoring - this connection had already been migrated to Vocus also.

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